外観

ラ キンタ イン & スイーツ バイ ウィンダム アトランタ エアポート ノースの口コミ

2.5 out of 5

口コミ

7.8

良い

評価 10 - 2561 件の口コミ中 1072 件が非常に良い" "
評価 8 - 2561 件の口コミ中 680 件が良い" "
評価 6 - 2561 件の口コミ中 369 件が普通" "
評価 4 - 2561 件の口コミ中 204 件が不満" "
評価 2 - 2561 件の口コミ中 236 件が非常に不満" "

7.8/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

Ichiro

2024 年 4 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Ichiro, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.  Sincerely, Isaac Leonards General Manager

6/10 (普通)

MOTOHIRO

出張, グループ旅行
気になった点 : 設備とサービス
部屋の清掃が無かった。
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 30 日)
Dear Motohiro, Thank you for visiting our hotel and for your detailed feedback. We have an excellent and well-trained housekeeping team devoted to providing our guests with clean, fresh accommodations, and your comments will be used to ensure we continue providing excellent service. Thank you again for your review, and we hope we have the chance of welcoming you back soon.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Atsushi

家族旅行
良かった点 : 清潔度、スタッフとサービス
清潔感はありスタッフもフレンドリーだった。朝食サービスも良かった。 ホテル内での飲食のサービスがもっとあるといい。 ビジネスホテル感覚で評価5
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Atsushi, Thank you for selecting La Quinta Inn & Suites Atlanta Airport North. We are delighted to learn that you loved our well-kept property, courteous associates and the breakfast offerings. We are grateful for all your feedback, and we look forward to your next visit.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Toru

2023 年 8 月に 2 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2023 年 9 月 9 日)
Dear Toru, Thank you for taking the time to post a nice rating of La Quinta Inn & Suites Atlanta Airport North. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Isaac Leonards General Manager

8/10 (良い)

Zijin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 2 月 10 日)
Dear Zijin, Thank you for being our guest at La Quinta Inn & Suites Atlanta Airport North. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Michiro

出張, グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
浴室シャワーを使用すると、カーテン外側にお湯が飛び出てbathroom床が濡れた。バスマットも用意がなく不便だった。朝食は、簡易的な内容で健康的ではないと感じた。
2022 年 6 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 6 月 11 日)
Michiro, thank you for the review. We hope you had an overall pleasant stay. However, we regret that your stay was anything other than perfect. We appreciate you bringing these concerns regarding your bathroom to our attention. We will address them appropriately. We also regret not meeting your expectations with the breakfast options. We will share your concerns with our food and beverage team and take steps to incorporate healthy variations for our guests. Thank you again for the valuable feedback; we hope to welcome you in the future. Sincerely, Isaac Leonards General Manager

8/10 (良い)

Nancy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean quiet and so close to airport.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Letitia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is great! Less than 10 minutes from the airport, with front door shuttle service and walking distance to eateries with a gas station nearby. The staff were amazing! I would highly recommend the La Quinta Inn & Suites by Wyndham Atlanta Airport North!
2024 年 5 月に 3 泊滞在

4/10 (不満)

michael

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
room smelled of cigarette / cigar smoke. 2nd room better but smoke stains on lampshades. the rest of the hotel had a dirty smell to it. only there to sleep and get airport shuttle early next morning. parking fee was good and felt comfortable leaving the car in a gated area. 2 nice restaurants on the same block was really nice. quite pricey for the dirty conditions.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

LaKenia Andrea

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 5 月に 1 泊滞在

4/10 (不満)

Dwight、Boardman

カップルで旅行, 家族旅行
気になった点 : スタッフとサービス
There were 2 young ladies at the check in desk, however, only one was actually checking in guests. This was at 5 pm and there was quite a number of guests waiting to check in. The one young lady just stood around doing nothing.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Christian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Helpful staff
2024 年 5 月に 1 泊滞在

6/10 (普通)

Stiwart

カップルで旅行
気になった点 : 清潔度
The parking here is terrible, there is not enough parking in the gated area so you have to go find parking outside the gated area. The room we were staying in had food on the floor, the carpet was never vacuumed.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Stiwart, Thank you for reviewing your recent visit to our hotel. We apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. We are also disappointed to learn that we overlooked a few issues in your room's preparation, and we are sorry for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We appreciate your feedback and hope you will consider us again when you return to the area.Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

Latoya

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and nice
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Latoya, It was a pleasure to read your fantastic review about La Quinta Inn & Suites Atlanta Airport North. We are delighted to know how much you enjoyed the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Kerlinda

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Kerlinda, All of us at La Quinta Inn & Suites Atlanta Airport North appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

Zannie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Zannie, It was a pleasure having you as our guest at La Quinta Inn & Suites Atlanta Airport North. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Isaac Leonards

8/10 (良い)

Edmond

ペット同伴の旅行
良かった点 : 清潔度、施設のコンディションと設備
Property is clean hous keeping not so good when you staying two days or more
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Edmond, Thank you for choosing La Quinta Inn & Suites Atlanta Airport North and for the nice rating. We are glad to read that you found your property to be spotless. However, we are sorry for the inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our team to ensure that such incidents do not occur in the future. We hope to welcome you again soon. Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

Arminius

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really clean, friendly and good food options
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Arminius, Thank you for choosing La Quinta Inn & Suites Atlanta Airport North and for the high rating. We are glad that you loved our spotless property and our amenities. It is also lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We appreciate your feedback and look forward to hosting you again soon. Sincerely, Isaac Leonards General Manager

6/10 (普通)

John

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The pool was closed
2024 年 5 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear John, Thank you for being our guest and for sharing your feedback. We regret that we did not meet your expectations and apologize for your dissatisfaction with the non-availability of the pool during your visit. The message about our pool is given on our hotel website so guests can have this information before booking with us. We regret you were not aware of this and the inconvenience caused you. We hope you will allow us an opportunity to welcome you back soon.Sincerely, Isaac Leonards General Manager

4/10 (不満)

luis

出張, 小さなお子様連れの家族旅行
Our room had a clogged toilet. This was an uncomfortable situation. Then, we were charged $10 per night for parking. I wasn't told that parking would be an additional charge. Parking should be included at the property.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Luis, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the issues you had in your bathroom and the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will address this with the appropriate individuals to ensure our guests' comfort and satisfaction. We also regret your disappointment with regard to the parking fees and will share your comments appropriately. We appreciate your patience and hope to have another chance to provide you with a better experience in the future. Sincerely, Isaac Leonards General Manager

4/10 (不満)

Melane

The shower curtain was too short or the rod was hung too high making it virtually impossible to shower without making a mess. The shower head needed replacing too : (
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Melane, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room. Your comfort is paramount to us, and we regret not meeting your expectations. Please be assured that your comments will be addressed appropriately to enhance the overall guest expereince. We appreciate your understanding and hope to have the opportunity to welcome you back again soon.Sincerely, Isaac Leonards, General Manager

10/10 (非常に良い)

Chariece

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was so nice, friendly, and helpful. The room accommodated nicely.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Chariece, Thank you for choosing La Quinta Inn & Suites Atlanta Airport North and for sharing your feedback. Ensuring a comfortable atmosphere and wonderful hospitality are the core of our mission, and we are delighted to hear that you enjoyed our well-maintained accommodations and attentive service. We look forward to welcoming you back for more memorable moments in the future.Sincerely, Isaac Leonards, General Manager

8/10 (良い)

Timberlynd

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I checked in and immediately noticed that the bed sheets weren’t changed so I told the lady at the front desk and the housekeeping supervisors handled right away! I stayed for 3 nights and my bed sheets were changed everyday after that! I appreciated it. Other than that, the hotel was clean and quiet, the entire staff were very friendly and polite. I saw other reviews about roaches but I didn’t see one during my stay.
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Timberlynd, Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn & Suites Atlanta Airport North. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the oversight with your room. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with our housekeeping team to ensure it is not repeated moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back the next time you are in the area.Sincerely, Isaac Leonards, General Manager

2/10 (非常に不満)

Stephanie

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is just disgusting in every way! We arrived at approximately 11:00pm, the person at the front desk didn’t know what he was doing. He couldn't find the reservation without help. He finally found the reservation and gave us keys to room 224. We get to 224, the keys don't work! I go back downstairs, he activated again and they STILL didn’t work....you want to know why?? After trying for a second time the woman that was ALREADY in the room and SOUND ASLEEP came to the door and told us that it was her room! Back downstairs again, and this time he gives us keys and tells security to "come up with us" to make sure no one was in there?? Shouldn't they know that? The halls of the hotel stink, they reek of body odor and old food! The rooms look like they need a fresh coat of paint and smell musky as all get out. Also, went to shower after traveling all day and there was PUBIC HAIR in the shower! They have security but quickly after falling asleepnwe were awakened to loud cursing and a fight in the hallway outside our door, they then took the fight outside and were in the parking lot fighting. We would have done better sleeping at the airport!
2024 年 5 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Stephanie, Thank you for being our guest and for your constructive comments. We sincerely apologize for not meeting your expectations, especially about our service and accommodations. Warm, thoughtful, and attentive service is a top priority; therefore, we are truly sorry that our associates did not show this to you throughout your visit. We will share your comments appropriately as we are committed to enhancing our services and guest experiences on all levels. We hope you will reconsider another visit so we can show you the hospitality you deserve.Sincerely, Isaac Leonards,General Manager

8/10 (良い)

Stephane

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms. Decent bathrooms.
2024 年 5 月に 3 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Stephane, Thank you for choosing La Quinta Inn & Suites Atlanta Airport North. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely, Isaac Leonards,General Manager

10/10 (非常に良い)

Rolando

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy bien.Gracias.
2024 年 5 月に 1 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Rolando, We are thrilled you had an excellent stay at La Quinta Inn & Suites Atlanta Airport North, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Isaac Leonards,General Manager

10/10 (非常に良い)

Amber

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my 3-night stay here. Very clean, and overall hospitality was excellent.
2024 年 5 月に 3 泊滞在
GENERAL MANAGERからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Amber, We are thrilled to read about your stay and how much you enjoyed our spotless property as well as our thoughtful hospitality! We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for the wonderful review of La Quinta Inn & Suites Atlanta Airport North; we look forward to hosting you again on your next visit to the area.Sincerely, Isaac Leonards,General Manager

2/10 (非常に不満)

Miguel

2024 年 5 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Miguel, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.  Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

Yulanda

良かった点 : 清潔度
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Yulanda, We are thrilled you had an excellent stay at La Quinta Inn & Suites Atlanta Airport North, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Isaac Leonards General Manager

6/10 (普通)

Shawna

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was rude, the hallway on the 2nd flood smelled like sewage. The pool wasn't open, shuttle driver was extremely rude and on a power trip.
2024 年 5 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Dear Shawna, Thank you for being our guest and for sharing your feedback with us. We sincerely apologize for the issues you faced with our staff, and we will share your comments with them to ensure such events are not repeated. We are also sorry for the concerns you experienced in the hallway. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Moreover, we regret you were unable to take advantage of the pool. We will certainly discuss your comments with our team to ensure our guests have precise details about our amenities and offerings. We hope you will allow us an opportunity to welcome you back soon for the exceptional stay you deserve.Sincerely, Isaac Leonards General Manager

2/10 (非常に不満)

Mariely

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dirty dirty dirty
2024 年 5 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Mariely, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is the perfect place to stay to catch a flight. Transport to airport was super easy! Room was clean and comfortable!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Kelly, Thank you for the excellent feedback. We were delighted to read that you enjoyed our spotless accommodations, and we thank you for pointing out our great location close to the airport. It is wonderful to know you were also able to take advantage of our shuttle service to the airport. We appreciate your business and hope you will stay with us again at La Quinta Inn & Suites Atlanta Airport North on your next visit to the area. Sincerely, Isaac Leonards,General Manager

10/10 (非常に良い)

Richard、Sebastian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dinah at the front desk at late checkin was very hosptable and helpful
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Richard, Thank you for sharing your kind feedback with us. We appreciate you mentioning Dinah for a job well done. Comments such as yours encourage our staff and help us know we are meeting our goal for exceptional hospitality. It was a pleasure hosting you at La Quinta Inn & Suites Atlanta Airport North, and we look forward to your next visit. Sincerely, Isaac Leonards,General Manager

8/10 (良い)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Sarah. Thank you for choosing La Quinta Inn & Suites Atlanta Airport North. We were pleased to meet your expectations during your visit to Atlanta. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with a great stay.Sincerely, Isaac Leonards,General Manager

2/10 (非常に不満)

Giovanna

家族旅行
Terrible experience, I summed up my complains about all the issues at the resort, no response from them yet. Horrible service, experience .
2024 年 5 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Giovanna, Thank you for choosing us and taking the time to leave your comments. It is never our intention to disappoint our guests. We are extremely sorry for the difficulties you experienced during your stay. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Anna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everyone was helpful. We were early for check in time, but were accommodated right away. My only complaint all decaf coffee in the room.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Anna, Thank you for being our guest and sharing your feedback. We are glad our staff took great care of you and that you especially appreciated early check-in. However, your observations regarding and coffee have been received with gratitude. Feedback such as yours is essential for us as it provides insights into our guests' experiences and preferences. It was a pleasure hosting you at La Quinta Inn & Suites Atlanta Airport North, and we look forward to seeing you again soon. Sincerely, Isaac Leonards, General Manager

2/10 (非常に不満)

Destinee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sheets were dirty , toilet sit wasn’t cleaning .. i was not pleased with this visit at all
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Destinee, Thank you for taking the time to share your feedback with us. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your stay. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future, and we deeply appreciate your patience and understanding during your time with us. Thank you once again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that truly reflects the quality of service we always strive to deliver.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Jacquelyn

家族旅行
良かった点 : スタッフとサービス、設備とサービス
The property is nice. It seems to be in a good area, which is good. Also a quiet area.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Jacquelyn, Thank you for choosing La Quinta Inn & Suites Atlanta Airport North and sharing your experience. We are delighted to know you were pleased with our well-maintained property and ideal location. It was a pleasure to host you, and we look forward to your return visit. Sincerely, Isaac Leonards, General Manager

2/10 (非常に不満)

Karen

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Dolce Tiffany everyone at front desk cleaning was phenomenal!!! I would come back just to see their friendly faces and gorgeous smiles. I felt at home. Thank you!!!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Karen, Thank you for taking the time to share your review. We are glad to know you were pleased with our courteous associates. We appreciate you recognizing Dolce and Tiffany for their efforts, and we will share your compliments with them. However, we regret not meeting all your expectations and the inconvenience you enocuntered during your visit. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Sincerely, Isaac Leonards, General Manager

6/10 (普通)

ERIK

カップルで旅行
気になった点 : 施設のコンディションと設備
Una cucaracha en la habitación.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Erik, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the property, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely, Isaac Leonards,General Manager

10/10 (非常に良い)

James

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy parking for trips
2024 年 5 月に 1 泊滞在
Isaac Leonards General Managerからの返信 (投稿日 : 2024 年 5 月 26 日)
Dear James, Thank you for your recent stay at La Quinta Inn & Suites Atlanta Airport North. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the convenient parking. We appreciate you staying with us and hope to see you again soon.Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

David、Charlotte

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location location location and very nice upto date facility.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear David, Thank you for your wonderful review of La Quinta Inn & Suites Atlanta Airport North and for being our guest! We are delighted you loved our well-kept property and that our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the area.Sincerely, Isaac Leonards,General Manager

2/10 (非常に不満)

Bruce

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
My wife and I Drove from Arkansas with our 10yr and 6yr old daughters. Iknew we would make it late because our kids had school ,so i booked and paid for it in advance from 5/9/24-5/12/24,however when we made it around 2:30am i was i told our room was canceled because we didnt make it before 2am and was sold to someone else
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Bruce, Thank you for taking the time to share your review with us. Please accept our sincere apologies for any inconvenience caused by the cancellation of your reservation. Our foremost aim is to ensure a seamless experience for our guests, and we regret falling short of your expectations on this occasion. We understand the frustration caused by the misunderstanding regarding our policy, and we will take steps to review and clarify our reservation procedures to prevent such incidents in the future. Your feedback is invaluable to us, and we hope for the opportunity to restore your trust in our services during your future travels.Sincerely, Isaac Leonards,General Manager

10/10 (非常に良い)

Betty

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The customer service is amazing
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Betty, We are thrilled to hear that you had such a positive experience with our customer service during your stay at our hotel. Providing exceptional service to our guests is a top priority for us, and it's rewarding to know that our efforts made a difference for you. Our team takes great pride in ensuring that every guest feels welcomed and well taken care of throughout their stay. Thank you for recognizing our commitment to delivering outstanding hospitality, and we look forward to welcoming you back to La Quinta Inn & Suites Atlanta Airport North again soon for another memorable stay.Sincerely, Isaac Leonards General Manager

4/10 (不満)

Kristina

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It’s close to the airport.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Kristina, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We are glad you liked our location near the airport and hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely, Isaac Leonards General Manager

8/10 (良い)

Nola

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Nola, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at La Quinta Inn & Suites Atlanta Airport North; we hope to see you again soon. Sincerely, Isaac Leonards General Manager

2/10 (非常に不満)

Rich

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La Quinta canceled my reservation without nocice because I did not arrive by 2:00am. My flight arrival was schedule for 1:28am. No where in their policy states that you must arrive by 2am.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Rich, We apologize for any inconvenience caused by the cancellation of your reservation. Our foremost aim is to ensure a seamless experience for our guests, and we regret falling short of your expectations on this occasion. We understand the frustration caused by the misunderstanding regarding our policy, and we will take steps to review and clarify our reservation procedures to prevent such incidents in the future. Your feedback is invaluable to us, and we hope for the opportunity to restore your trust in our services during your future travels.Sincerely, Isaac Leonards General Manager

2/10 (非常に不満)

Aubrey

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We travel a lot and i understand busy seasons. I hate leaving bad reviews but I’d strongly recommend against this hotel. Upon arrival, the front attendants were unfriendly. We’ve never been to that hotel or Atlanta so we asked questions but they were annoyed. The room was dirty. Bugs. Dried blood on the comforter. The ac wasn’t working. The noise level was ridiculous. The carts to put your luggage on were so dirty. You get what you pay for I guess. I’d recommend staying elsewhere or waiting until the management upgrades their rooms, facility, and service. Also, it’s a good thing we had the lock on because at 8am the cleaning lady tried to come in. If check out is at noon, why to try and come in at 8am? Oh last thing: food was gross. Just save yourself the headache and book elsewhere.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Aubrey, We value feedback from our guests and are sorry to hear about your disappointing experience during your recent stay with us. Providing exceptional service and maintaining a clean, comfortable environment for our guests are top priorities, and we regret that we fell short of meeting your expectations. Please accept our apologies for any unfriendliness encountered upon arrival, as well as for any cleanliness issues in your room. We take your feedback regarding the cleanliness and maintenance concerns very seriously, and we will address these issues with our housekeeping and maintenance teams to ensure they do not recur. Regarding your experience with our front desk staff, we will discuss this with our team to ensure that all guests are welcomed warmly and assisted with any inquiries or concerns they may have. We understand the importance of a peaceful stay and apologize for any disturbance caused by noise or other guests. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We hope you will consider giving us another opportunity to exceed your expectations in the future. Sincerely, Isaac Leonards General Manager

2/10 (非常に不満)

Tammy

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I canceled my reservation and had a conversation with an Expedia representative due to the hotel not having the pool open as it was advertised. The Expedia representative was supposed to call the manager to confirm that the reservation was canceled but I was still charged for the day and wanted to get my refund.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Tammy, We apologize for any inconvenience you experienced during your recent stay with us. We understand the disappointment of not having access to our pool, and we regret any miscommunication regarding your reservation. This will be forwarded appropriately. We appreciate your understanding and wish you well in your future travels.Sincerely, Isaac Leonards General Manager

10/10 (非常に良い)

Phuong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Phuong, We are thrilled you had an excellent stay at La Quinta Inn & Suites Atlanta Airport North, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Isaac Leonards General Manager