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JW マリオット・アトランタ・バックヘッドの口コミ

5 out of 5

口コミ

8.8

非常に良い

評価 10 - 1001 件の口コミ中 626 件が非常に良い" "
評価 8 - 1001 件の口コミ中 219 件が良い" "
評価 6 - 1001 件の口コミ中 76 件が普通" "
評価 4 - 1001 件の口コミ中 47 件が不満" "
評価 2 - 1001 件の口コミ中 33 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Shuichi

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
出張
クラブルームは週末はほとんど利用できません。平日の宿泊の際が良いと思います。部屋からの眺望は最高でした。
2019 年 10 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
交通の便が良く、買い物にも便利な立地の快適なシティホテル
MARTA「Lenox」駅の目の前と交通の便がよく、また大きなSCにも隣接しており、非常に快適に過ごせた。フロント横の売店を利用したが、品揃えが意外に豊富で楽しめた。部屋も広く、窓からダウンタウン方向を眺めることも出来、シティホテルの良さを実感できた。
2019 年 3 月に 2 泊滞在
Director of Operationsからの返信 (投稿日 : 2019 年 3 月 29 日)
Dear Guest, we are pleased you had an excellent stay at JW Marriott Atlanta Buckhead. It is lovely to know you could relax and enjoy our luxury hotel rooms. We are also happy to read location worked perfectly for your trip. Thank you for taking the time to share your feedback, and we hope to welcome you again soon for another enriching experience. Best Regards, Eb Mbye, Director of Operations

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
朝食付きWIFI無料プランで予約したが精算時に朝食とインターネット代が別で請求された。予約確証をフロントで見せたが日本語の確証だったためフロント係から日本語わからないからダメ と言われて費用を追加請求された。なぜその場で確認してもらえないのか。とてもいいホテルなのに最後に残念。
2019 年 1 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
二部屋別々に予約したため、滞在前にコネクティングを希望するFAXを二回送信したのですが、着いてみると、FAXに目を通している様子は全くなく、別々のフロアの部屋を指定されました。リクエストを承知した上で無理ならしょうがありませんが、小じんまりしたホテルですので、目は行き届くはず。その点がマイナスです。
2018 年 12 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2019 年 1 月 8 日)
Dear Guest, thank you for staying with us. Please accept our apologies that we were unable to accommodate you with the room of your choice and the inconvenience it caused. We have reviewed your comments with our associates to correct and prevent these issue from repeating. We would love to welcome you back and provide you with the room of your preference on your next visit. Best Regards, Eb Mbye, Director of Operations

4/10 (不満)

G

良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
free wifiが無いです。隣の部屋の音楽や声が聞こえます。
2018 年 12 月に 3 泊滞在
Director of Operationsからの返信 (投稿日 : 2019 年 1 月 4 日)
Dear Guest, thank you for your review. We are happy you were pleased with the complimentary internet service, but we are sorry for the inconvenience caused due to noise. We regret the disruptions and hope you will consider staying with us again so we can make your next trip a comfortable one. Best Regards, Eb Mbye, Director of Operations

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2017 年 11 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
大変便利です
レノックススクエアに隣接しているので、買い物に大変便利でした。 またスタッフの皆さんも親切で、良い滞在になりました。 ルームサービスのパンとフレーツも美味しかったです。 プールは室内にあり、ジャグジーも利用しました。 プールの使用済みタオルが椅子にいつまでも置いてあったのが気になりました。 総じて満足出来たので、次回レノックススクエアに行く際にも利用したいと思います。

10/10 (非常に良い)

SHARI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything has been great! Great location
2024 年 5 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Shari, Thank you for your fantastic review. The revitalization design and decor celebrate our location's unique history. We enjoy offering a service experience that fully aligns with Buckhead's legacy of providing world-class shopping, dining, and hotel experiences. It was our pleasure to have served you at JW Marriott Atlanta Buckhead, and we look forward to doing so again.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Vanessa

良かった点 : 清潔度、施設のコンディションと設備
Everything was great
2024 年 3 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Vanessa, We are happy you chose JW Marriott Atlanta Buckhead for your recent visit to Atlanta. It was our pleasure having you as our guest, and we hope you will consider us again the next time your travel brings you to our area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Cathrine

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I visited this hotel with my family for a few days and everything about it was top notch. The staff was welcoming and friendly. Very helpful! The pool area is beautiful and the connection to Lenox Square mall made it so easy. Also very close to the SlooMoo Institute which is a must if you have kids. Very pretty neighborhood and well appointed. 10/10 recommend
2024 年 5 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Cathrine, We are truly thankful for your review and delighted you enjoyed your experience with us. At JW Marriott Atlanta Buckhead, creating revitalizing moments with intentional service is our passion. We are especially happy you loved our indoor pool and fabulous location. Thank you for recommending us to future guests. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

6/10 (普通)

Joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was a decent hotel but was hoping for a liitle more for the price
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Joe, Thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Carolyn

家族旅行
Everyone has been friendly. The gym/pool facilities have been incredible.
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Carolyn, Thank you for your excellent feedback about JW Marriott Atlanta Buckhead and for recognizing the warmth of our staff. It is wonderful to know you felt well taken care of and that our enriching amenities, such as pool and fitness center, exceeded your expectations. Your words inspire us, and we look forward to serving you again.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Breaunda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff and room was great
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Breaunda, It is a pleasure reading your generous remarks about our dedicated associates and luxurious accommodations. Thank you for appreciating the efforts we put into creating an elevated and inspiring environment here at the JW Marriott Atlanta Buckhead. We look forward to hosting you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

8/10 (良い)

Derrick

カップルで旅行
良かった点 : 設備とサービス
No microwave in the room ( have to walk thru restaurant area to heat up food), lack of communication with package delivery (process needs improvement)
2024 年 4 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Derrick, Thank you for choosing our hotel and taking the time to provide your helpful feedback. We apologize for the inconvenience caused due to the lack of a microwave in your room and for missing the mark with some of our services with regard to your package delivery. Thank you again for sharing your comments as it helps us identify the areas that require improvement; your candor will be used to serve you better moving forward. We hope to welcome you again so we can show you our endless passion for the exceptional experience you deserve so you can focus on what matters most.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Rafael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff from the Deli coffe shop and waiters at the breakfast buffet very kind ..over all the hotel staff very attentive & friendly..Excellent customer service
2024 年 4 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Rafael, Thank you for highlighting the dedication of our associates. We take great pride in our team's ability to deliver exceptional service at JW Marriott Atlanta Buckhead. Your words encourage us to continue striving for excellence. We look forward to your next stay.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Trey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was great
2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Trey, We are truly thankful for your review and delighted you enjoyed your experience with us. At JW Marriott Atlanta Buckhead, creating revitalizing moments with intentional service is our passion. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

6/10 (普通)

Ryan

2024 年 4 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Ryan, We are glad you liked some aspects of our hotel, and overall, your time here was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Richard、South Bend

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice facility-tough crime reputation near facility
2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Richard, Thank you for being our guest at JW Marriott Atlanta Buckhead. Our fully reimagined hotel warmly welcomes guests to a world of luxury amenities while uplifting and inspiring them to pursue experiences that help them be fully present foster connections, and revitalize their mind, body, and spirit. We appreciate your feedback and hope to see you again soon. Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Venisha

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Venisha, Thank you for the splendid rating. Our fully reimagined hotel warmly welcomes guests to a world of luxury amenities while uplifting and inspiring them to pursue experiences that help them be fully present foster connections, and revitalize their mind, body, and spirit. It was a true pleasure to have the opportunity to make your stay memorable, and we look forward to welcoming you back to the JW Marriott Atlanta Buckhead for another spectacular experience.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Anna、STERLING

2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Anna, Thank you for your fabulous rating and for letting us know your stay at JW Marriott Atlanta Buckhead was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

4/10 (不満)

Schadre、Houston

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Schadre, We appreciate you choosing our hotel for your visit to Atlanta. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore, we are disappointed for any issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Shantel

2024 年 3 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Shantel, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Atlanta Buckhead, for another exceptional and revitalizing experience.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Simone

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 1 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Simone, Thank you for your fabulous rating and for letting us know your stay at JW Marriott Atlanta Buckhead was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

PAUL

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We have stayed in this hotel for years. The main reason we choose this hotel is bc we feel safe here and can walk to Lenox and Phipps to shop. We valet park and walk everywhere else close to hotel. Hotel was nice and clean. Staff very nice. We had a very kind waiter in the bar one night. Food was delicious!
2024 年 1 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Paul, Thank you for your continued loyalty to JW Marriott Atlanta Buckhead and for your very kind words. We are so glad to hear how much you love the convenience of our location and courteous team. It is also nice to hear about your enjoyable bar experience this visit and that you relished the food served. We truly appreciate your patronage and look forward to many more visits. Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Alejandro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Alejandro, Thank you for the generous rating of JW Marriott Atlanta Buckhead. We are delighted you enjoyed your visit. We look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Vanetta

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location of the hotel
2024 年 2 月に 4 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Vanetta, Thank you for choosing to stay at JW Marriott Atlanta Buckhead and posting a review. We are delighted to have exceeded your expectations. Our fantastic location in the heart of the city, close to many attractions, offers our guests a chic retreat from which to explore Atlanta. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything wS very nice. Love the horel and the service
2024 年 2 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Deborah, Thank you for choosing us and leaving your warm remarks. All of us here at JW Marriott Atlanta Buckhead take pride in our legacy of offering a genuine service experience. Our fully reimagined hotel warmly welcomes guests to a world of luxury amenities while uplifting and inspiring them to pursue experiences that help them be fully present foster connections, and revitalize their mind, body, and spirit. We look forward to welcoming you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Brianne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful property with several amenities & very friendly staff. Will definitely stay here again.
2024 年 2 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Brianne, Thank you for being our guest and writing a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our amenities. Thank you again for choosing JW Marriott Atlanta Buckhead; we look forward to your return. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Shakeira

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel had an excellent staff, atmosphere and great food and drinks.
2024 年 2 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Shakeira, Thank you for being our guest at JW Marriott Atlanta Buckhead. We enjoy knowing you had an outstanding stay and that our associates left a great impression. It is so wonderful to know you loved our comfortable atmosphere as well as our delicious food and drinks. Thank you also for the kind review, and we look forward to accommodating you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Anna

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great stay!
2024 年 2 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Anna, Thank you for sharing about your visit to JW Marriott Atlanta Buckhead. We appreciate the kind remarks and are glad you could discover the timeless elegance of our hotel, located in the heart of Atlanta's vibrant business, shopping, and entertainment district. We want our guests to leave richer than when they arrived, and we are pleased you loved your stay. We look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Taporchia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me and my wife had a great stay here. Hotel was clean and great customer service we will definitely be back soon. Thanks for a great stay‼️
2024 年 2 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Taporchia, Thank you for being our guest at JW Marriott Atlanta Buckhead. We continually strive to craft enriching experiences for our guests through inspired service and a commitment to quality, and we appreciate your generous comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We look forward to accommodating you and your wife again whenever your travels bring you to the Atlanta area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

6/10 (普通)

Enock

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The hotel is phenomenal! But we had some issues: First we had to change room because of loud noises. Then in the morning the cleaning lady entered in our room unexpectedly while we were naked!!! Very awkward moment!! She was there around 9:30 and the check out was at noon… other than that, our stay was great!!
2024 年 2 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Enock, Thank you for being our guest and for taking the time to share your comments. We apologize for the noise issues you encountered with your initial room and are sorry for the accidental interruption from our housekeeping staff. We will review your situation with the appropriate individuals to prevent this from happening again. While we know this cannot change your recent experience, we hope you will accept our apologies, and you have our assurance that we will improve going forward. Your insight is essential to advancing our guest experience, and we hope to have another opportunity to provide you with the tailored and authentic hospitality for which we are known.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Lidubina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice people in the restaurant and from desk to
2024 年 1 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 27 日)
Dear Lidubina, It was a pleasure to welcome you to JW Marriott Atlanta Buckhead. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guest's expectations are exceeded throughout their stay. Thank you for choosing us for your visit to our great city, and we hope to see you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Valarie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Experience
Quick and courteous service. Very clean and comfortable.
2024 年 1 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Valarie, It was a pleasure to welcome you to JW Marriott Atlanta Buckhead. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guest's expectations are exceeded throughout their stay. We look forward to seeing you again soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Rob

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Rob, Thank you for the perfect rating of your time at JW Marriott Atlanta Buckhead. It is always a pleasure to see our guests enjoy everything we offer. We look forward to your return whenever you revisit the area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Doris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 15 日)
Dear Doris, We are delighted to see the perfect score of your stay at JW Marriott Atlanta Buckhead. It gives us immense pleasure when our guests experience the perfect blend of luxury service and serene elegance at our thoughtfully designed haven in Atlanta. We are thrilled to have surpassed your expectations, and we hope to have the pleasure of hosting your return visit soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Tiffany

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was phenomenal I would love to come back and visit. Its directly connected to Lennox mall so you can do some high end shopping while you stay. The hotel bartender and server were excellent and the pool and gym were a perfect addition to our stay. Thank you.
2024 年 1 月に 1 泊滞在
JW Marriott Atlanta Buckhead からの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Tiffany, Thank you for your fantastic feedback about JW Marriott Atlanta Buckhead. We are glad to know that you enjoyed our convenient location, the excellent service provided by our devoted associates, and the luxurious amenities we offer. We will be happy to share your kind comments with our team. It was our pleasure accommodating you, and we hope you will revisit us in the future.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Ronald

良かった点 : 清潔度
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Ronald, Thank you for the generous rating. We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Tondalia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was great outstanding customer service, neat, clean and friendly and connected to the mall made things alot easier for e will be back ..Happy New Year
2023 年 12 月に 1 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2024 年 1 月 4 日)
Dear Tondalia, Thank you for sharing about your visit to JW Marriott Atlanta Buckhead. We appreciate the kind remarks and are glad you could discover the timeless elegance of our hotel, located in the heart of Atlanta's vibrant business, shopping and entertainment district. We want our guests to leave richer than when they arrived, and we are pleased our fantastic location and tailored service enhanced your stay. We look forward to seeing you again soon.Warm regards,Guest Experience Team,JW Marriott Atlanta Buckhead

10/10 (非常に良い)

Ana

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Ana, Thank you for awarding us with an excellent rating. At JW Marriott Atlanta Buckhead, we are dedicated to delivering a seamless blend of luxurious service and tranquil elegance with picturesque views of downtown Atlanta. We are thrilled that you thoroughly enjoyed all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you again soon. Wishing you a delightful holiday season and a Happy New Year.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Juan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Safe and nice neighborhood
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 25 日)
Dear Juan, Hope you're having a good weekend!!! We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Karen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Guest Experience Team からの返信 (投稿日 : 2023 年 12 月 19 日)
Dear Karen, Thank you for awarding us a five-star rating. At JW Marriott Atlanta Buckhead, we are dedicated to delivering a seamless blend of luxurious service and tranquil elegance in our newly renovated surroundings. We are thrilled that you thoroughly enjoyed all that we have to offer. It was a pleasure hosting you, and we look forward to welcoming you again soon.Warm regards, Guest Experience Team JW Marriott Atlanta Buckhead

8/10 (良い)

Jaccola

家族旅行
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Jaccola, Thank you for the generous rating. We are pleased that we met your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Ryan, Thank you for your generous rating. At the newly renovated JW Marriott Atlanta Buckhead, we are dedicated to offering our guests a perfect blend of luxury service and serene elegance, and we are delighted to hear that we surpassed your expectations and contributed to creating a memorable experience. It was our pleasure hosting you, and we look forward to welcoming you back soon.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

2/10 (非常に不満)

crystal

2023 年 12 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Crystal, We appreciate you choosing our hotel for your visit to Atlanta. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore, we are disappointed with the issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality we are known for.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

Eric

良かった点 : 清潔度
2023 年 12 月に 3 泊滞在
JW Marriott Atlanta Buckheadからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Eric, Thank you for the generous rating. We are pleased that we exceeded your expectations and could be a part of crafting an enriching experience for your Atlanta visit. Our location in Buckhead offers a luxurious escape to our historic town, perfect for a family vacation or romantic getaway. It was our pleasure accommodating you at JW Marriott Atlanta Buckhead, and we hope to see you again soon. Warm regards,Guest Experience Team

8/10 (良い)

Brett

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient
2023 年 12 月に 2 泊滞在
JW Marriott Atlanta Buckheadからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Brett, Thank you for choosing to stay at JW Marriott Atlanta Buckhead and posting a review. We are delighted to have exceeded most of your expectations. Our fantastic location in the heart of the city, close to many attractions, offers our guests a chic retreat from which to explore Atlanta. It was a pleasure being part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area.We look forward to your next visit.Warm regards,Guest Experience Team

4/10 (不満)

Dontaveous

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
I’ve stayed here before and this was my worst experience. The check in was smooth however, the staff that night was extremely gruff. He wasn’t welcoming at all. This was different as the staff is usually very friendly. Valet was extremely friendly per usual. The gym equipment was broken, the sauna didn’t work, and the jacuzzi had warm with inoperable jets. I told the staff at the front desk and she apologized and advised that they rarely check those areas so they wouldn’t know it was broken unless someone told them. I did not have a good stay this time and as a Marriott Bonvoy member; unfortunately I dont think I’ll be staying here again…
2023 年 11 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Guest, First and foremost, thank you for your loyalty to our brand. We strive to offer our guests authentic and enriching experiences, and we are disappointed that your most recent stay did not meet your expectations. Please accept our apologies, as your satisfaction is incredibly important to us, especially as a valued repeat guest. We are also sorry for the response received from our associates when bringing your concerns to our attention. We are thankful for your feedback, and we will use it to make the necessary improvements. We would like to regain your trust and hope you will give us another chance on your next visit to the area.Warm regards,Guest Experience TeamJW Marriott Atlanta Buckhead

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Top notch
2023 年 11 月に 1 泊滞在
JW Marriott Guest Services Teamからの返信 (投稿日 : 2023 年 11 月 19 日)
Thank you for staying at JW Marriott Atlanta Buckhead and for your review. We are glad you enjoyed your stay.