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インターコンチネンタル バックヘッド アトランタ IHG ホテルの口コミ

5 out of 5

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 622 件が非常に良い" "
評価 8 - 1000 件の口コミ中 182 件が良い" "
評価 6 - 1000 件の口コミ中 80 件が普通" "
評価 4 - 1000 件の口コミ中 61 件が不満" "
評価 2 - 1000 件の口コミ中 55 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2018 年 12 月に 2 泊滞在
Hannahからの返信 (投稿日 : 2020 年 1 月 13 日)
Thank you for choosing the InterContinental Atlanta Buckhead for your stay! We look forward to welcoming you back soon.

10/10 (非常に良い)

Kentaro

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
満足です。
There is no need for a long sentence. I came by having a good time.This is all.
2019 年 1 月に 2 泊滞在
Maxime de La Grange, Hotel Managerからの返信 (投稿日 : 2019 年 2 月 7 日)
Greetings from Atlanta! Thanks for your review and we are pleased to see that you enjoyed your stay. We look forward into welcoming you back again soon.

10/10 (非常に良い)

Ziyu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I booked this hotel for my parents coming to visit Atlanta and they enjoyed this stay so much. It is great in location and really clean and safe. The staff was friendly and hospitable, giving us a nice treat. Would love to stay again!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Ziyu,Thank you for choosing InterContinental Buckhead Atlanta and for sharing your parents' positive experience! We are delighted to hear that they appreciated the great location, friendly service, and standard of cleanliness. In addition, it's wonderful to know that a feeling of security made their visit even more enjoyable. We look forward to welcoming you and your parents back for another memorable visit in the future.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well located. Near shopping and a plethora of restaurants. Very quite. Beds and pillows are beyond. The bathroom was so roomy, had a tub and a wonderful showerhead.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Lisa,We are delighted to hear you enjoyed a perfect stay at InterContinental Buckhead Atlanta. The great location near shopping and restaurants, along with the peacefulness of the hotel itself, is ideal. It is also wonderful to hear that our comfortable beds and spacious bathrooms enhanced your experience even more. We look forward to you staying with us again soon.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Itzofficial_

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great experience
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Itzofficial_,It was a pleasure to host you at InterContinental Buckhead Atlanta. Thank you for taking a moment to let us know you had a wonderful experience at our hotel. We're looking forward to seeing you again. Kindest Regards,George TerpilowskiGeneral Manager

8/10 (良い)

Mariam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Orlando Imraan

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Carla

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice property, awesome staff
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Carla,At InterContinental Buckhead Atlanta our goal is to impress all our guests, so we're happy to see we succeeded with you! We're glad you felt welcome while you were here, and we look forward to your next visit.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Jeff

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The intercontinental is a no-brainer. This is such a good hotel in Atlanta. Very classy and a place I will always stay.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Jeff,Thank you for your outstanding review! It was a pleasure to have you as our guest, and we are delighted to know we exceeded your expectations. Your lovely review is appreciated and will be shared with the team. We look forward to welcoming you back to InterContinental Buckhead Atlanta for many more amazing visits.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Chris or Ginger、Cumming

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

Trae

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

MARYAMA、East Point

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear MARYAMA,We're delighted you enjoyed your stay at InterContinental Buckhead Atlanta! Please come see us again soon.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Katherine

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Can't say enough good things about this hotel!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Katherine,We're truly honored by your glowing review of InterContinental Buckhead Atlanta! Your positive feedback motivates our team to continue delivering exceptional experiences. Thank you for your kind words, and we look forward to exceeding your expectations on your next visit.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Katherine

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful Hotel with a great staff that genuinely seems to care if your stay is a good one. Dining options are excellent and service is top notch
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Katherine,Thank you for your generous praise of our beautiful hotel and caring team. We're delighted you enjoyed our excellent dining options and experienced top-notch service. Your satisfaction is our priority, and we eagerly await the opportunity to welcome you back to InterContinental Buckhead Atlanta for another exceptional stay.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Glenn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Lisa

2024 年 3 月に 2 泊滞在

8/10 (良い)

Samir

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Samir,Thank you for choosing to stay with us at InterContinental Buckhead Atlanta. We aim to provide every guest with a wonderful experience, so we're thrilled that we could deliver for you. The pleasure was all ours, and we hope you'll choose to visit us again soon.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Rafael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the property! My biggest issue was the way the TV was mounted I couldn't figure out how to plug in the HDMI chord, other than that I had a great time I'd say 4.8 out of 5 really
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Rafael,Thank you so much for choosing to stay with us at InterContinental Buckhead Atlanta. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit overall. However, we offer our sincere apologies for any concerns you had with the amenities in your room. Please know that our front desk team is always available to assist our guests with any matters you have. Nevertheless, we're glad this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Tequilla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful facility! Customer service has been a pleasure . Will definitely be returning.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Tequilla,Thank you so much for the outstanding five-star rating! We're so happy you enjoyed our beautiful property and the hospitality from our dedicated, reliable team that help make it all possible. Please consider staying at InterContinental Buckhead Atlanta again for another exceptional stay.Kindest Regards,George TerpilowskiGeneral Manager

8/10 (良い)

Diana

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Yves

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Sherrie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Came in for an engineering conference. Did not rent a car decided to Uber around city. A few days after checking out was charged $195 for valet. When speaking to the lady she said she will look into it. Never had a car never had a guest with car. Please be careful when booking here.
2024 年 3 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sherrie,It was a pleasure to welcome you to InterContinental Buckhead Atlanta for your conference, and we are happy you enjoyed your stay. That said, we are sorry there was confusion with the final bill and are glad it was rectified. We will be sure to review our procedures with our staff and look forward to welcoming you back again soon.Kindest Regards,George TerpilowskiGeneral Manager

8/10 (良い)

Paige

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Brittany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing rooms and beds. Super quiet on the top floors. Staff was alway so friendly.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Brittany,Thank you for sharing this lovely review of InterContinental Buckhead Atlanta. We appreciate your positive feedback on our quiet accommodations and friendly service! Please stay with us again next time you're in Atlanta.Kindest Regards,George TerpilowskiGeneral Manager

2/10 (非常に不満)

Tyrone

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在

6/10 (普通)

Evis

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The bed were horrible!!! Like sleep in a piece of wood! The staff were rude and disrespectful! I had to ask several times for towels and for them to unlock the fridge. I had to walk to the lobby to even ask for those items because absolutely no one answered the phone and when they did they hung up! Bathrooms were okay! For a 5 star hotel I was super surprised for the service and the room!
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear Evis,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. It saddens us to hear we were unable to meet your expectations and you were dissatisfied with your experience, as well as that the beds were not to your preference. Please accept our apologies if you did not receive the standard of service our team usually provides; we will certainly address the concerns you raised internally and work together to ensure improvements are made. We consider all feedback an essential opportunity to review where we could be doing better. We're grateful for your input and, given the opportunity, we would like to provide the stay you were hoping for.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Veronica、lake worth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome hotel. Will always be my first choice when I visit Atlanta
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Veronica,Thank you for your enthusiastic feedback! We're thrilled that InterContinental Buckhead Atlanta has become your top choice in the area. Your loyalty means the world to us, and we look forward to welcoming you back for another fantastic stay!Kindest Regards,George TerpilowskiGeneral Manager

8/10 (良い)

David

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Rebecca、Charleston

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Danyelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The esthetic was amazing. Clean, contemporary with a slash of bohemian style in the lobby. I really enjoyed my stay.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 7 日)
Dear Danyelle,From our clean accommodations to our wonderful atmosphere, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the feedback and we hope to see you again at some point soon. Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Tierra、East Point

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Tierra,Thank you! Welcoming you to InterContinental Buckhead Atlanta was a treat, and we're so happy your experience was worthy of five stars. Anytime you're in Atlanta, we hope to be your first choice for unforgettable hospitality. Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Fred

2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Coffee

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

6/10 (普通)

Rahul、rome

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

6/10 (普通)

Nathaniel

出張
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Never could get food reservations at the onky restaurant they had on site. Even though place was half full everytime we went. Staff had no care in the world. Bar was backed up constantly to even the bartenders were saying they neve get helped out. One guy paid cash and the bartender said he didn’t think he could get him change within 30 minutes. It was $100 bill. Loved area. Won’t stay here again
2024 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Nathaniel,While we thank you for being our guest and sharing your feedback, we are sorry to hear about the concerns you had with the restaurant. Please know we are normally known for our top-notch, professional service, and we apologize that we dropped the ball during your visit. We will be sure to review our policies and procedures to ensure we are always offering our best to our guests. We are better than this, so we hope you'll reconsider and give us a chance to impress you with the quality service we are known for.Kindest Regards,George TerpilowskiGeneral Manager

8/10 (良い)

Ranesia

2024 年 2 月に 2 泊滞在

6/10 (普通)

Paige

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Jenika

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed this hotel! Staff was amazing and the outdoor hot tub was a special bonus.
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Jenika,Thanks so much for your excellent review of InterContinental Buckhead Atlanta! We appreciate your kind words about our exceptional team, and we're glad to hear you were able to take advantage of our hot tub. It would be great to welcome you back anytime. Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Sade

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a pleasure
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 26 日)
Dear Sade,Thank you for selecting InterContinental Buckhead Atlanta and sharing your positive feedback. We are pleased to have made your stay memorable and are thrilled that you enjoyed your time with us. We hope to have the pleasure of welcoming you back again in the future!Kindest Regards,George TerpilowskiGeneral Manager

6/10 (普通)

Paige

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Rucker

出張, カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 2 泊滞在

8/10 (良い)

Betsy

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

8/10 (良い)

JLO

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 施設のコンディションと設備
The room and spa r top notch
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear JLO,Thank you for joining us at InterContinental Buckhead Atlanta. We're grateful you took the time to share your positive feedback on our accommodations and spa. We value you as our guest and look forward to seeing you again. Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Princitis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing staycation. Michael at the front desk was great.
2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Princitis,We're delighted you enjoyed your stay at InterContinental Buckhead Atlanta and felt welcome while you were here. The next time you're in town, please come see us again.Kindest Regards,George TerpilowskiGeneral Manager

2/10 (非常に不満)

Ashley

良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Shamira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything about the hotel was phenomenal with the exception of the bartender that “took care” of me on Christmas Day at The Americano. The hotel offered a voucher which I went to go use. I’ve been bartending for close to nine years now and I was simply asking Trey the bartender questions to get a feel of what cocktail he could make since I understand that not every bar is fully stocked. I then proceeded to ask him questions about the menu, because I was curious to know what meats and cheeses were on the charcuterie board and he told me that I was being difficult. After he was annoyed with our interaction, he then proceeded to ignore me at the bar. I waited 32 minutes after asking him for my check before he actually got back to me. A woman even came in bought a cocktail and cashed out during those 32 minutes. I sat patiently, and in silence, observing him, and it took my guy friend to catch his attention and remind him about my check even then, when asked for the second time, he told us “one second.” Another thing I observed in those 32 minutes while waiting for my check was that the entire bar got a brand new round of drinks and he himself also had been drinking, ignoring his closing duties. He accidentally broke glass behind the bar and didn’t cater to cleaning it up. His bus tubs were overflowing. Anyways, I digress. I enjoyed my stay at the hotel however, if the Americano is an extension of the hotel. That bartender left a negative taste in my experience.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 29 日)
Dear Shamira,Thank you for taking the time to leave a review of your recent experience. We're delighted you had an excellent overall visit, though we regret falling short of our goal of providing memorable hospitality all around. We'll be sure to share your feedback with our team to ensure professional and courteous service is provided at all times. It was a pleasure having you here, and we look forward to welcoming you back in the future for the seamless experience you expect and deserve.Kindest Regards,George TerpilowskiGeneral Manager

10/10 (非常に良い)

Luis

2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Antonio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff very helpful and supportive
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 24 日)
Dear Antonio,Thank you for your kind words! We're delighted you found our staff excellent and supportive during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to InterContinental Buckhead Atlanta for another memorable experience.Kindest Regards,George TerpilowskiGeneral Manager