外観

ハイアット プレイス アトランタ エアポート - ノースの口コミ

3 out of 5

口コミ

7.4

良い

評価 10 - 1000 件の口コミ中 376 件が非常に良い" "
評価 8 - 1000 件の口コミ中 234 件が良い" "
評価 6 - 1000 件の口コミ中 156 件が普通" "
評価 4 - 1000 件の口コミ中 105 件が不満" "
評価 2 - 1000 件の口コミ中 129 件が非常に不満" "

7.8/10

清潔度

8.2/10

スタッフとサービス

7.0/10

設備とサービス

7.4/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Allen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was nice and clean.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Stacey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, and friendly. Fast checkin
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Karen

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Tiffany

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the reviews are correct pertaining to this hotel. I enjoyed my stay. Breakfast was fresh and good. The staff was amazing, although I did have an issue with checking in at 3 pm, which has been a continuing issue with several customers reviews. Not sure why this is a regular problem for them. I would definitely stay here again for sure!!
2024 年 5 月に 1 泊滞在

6/10 (普通)

SANGCHUL

2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sangchul, thank you for sharing your feedback. We appreciate your insights and apologize for any inconvenience. Rest assured, we’ll address the issues you’ve raised. We hope to have another chance to serve you better.”

6/10 (普通)

Jennique

気になった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Hi Jennique, thank you for sharing your feedback. We appreciate your insights and apologize for any inconvenience. Rest assured, we’ll address the issues you’ve raised. We hope to have another chance to serve you better.”

6/10 (普通)

Leidy

na
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Leidy, we’re truly sorry to hear about your experience. Please accept our sincere apologies. We’re committed to improving, and your feedback helps us do just that. We hope you’ll give us another opportunity to exceed your expectations.”

10/10 (非常に良い)

Kristy

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff, good breakfast and comfy beds
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Lucille

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was exceptional, everyone including the general manager. Always greeted by staff. Issue with key remedied immediately. I would stay here again & again. Breakfast was fresh. Dining area clean.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Joseph、Oak Park

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
convenient to everything I wanted to see in Atlanta
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

Polly

出張
良かった点 : 清潔度、スタッフとサービス
Nice value, comfort and convenient location for short trip. The hotel seemed dated compared to other Hyatt Place hotels I've stayed at but the staff was super friendly and very efficient. The little couch had some stains and small tear and the furniture was worn. Again, it was a good value, the room was clean and the ac worked great. I check out tomorrow so hopefully all the good experiences I've had to this point will continue thru the check out process. Also the shuttle driver was very polite and not intrusive. Very professional.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

andres

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrive at 4pm to the check in and the room is not ready, we not recive any compensation for that, the breakfast is terrible 3 days is the same dishes, they dont have cribs for the baby, the AC foe the room is not working good... so is very poor experience, please not coming whit kids, ands family.. the pool are close always. Andres c
2024 年 5 月に 3 泊滞在
GM muktarからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Andres C,We appreciate your candid feedback, and we hope you will give us another chance to provide you with an improved experience. If you have any further concerns, please feel free to reach out to our guest services team directly.Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely,

6/10 (普通)

Nica

家族旅行
良かった点 : 設備とサービス
I did like the breakfast room they have a lot of variety to choose from, didn’t like the fact they didn’t have an indoor pool,that was a nuisance to me and my daughter.
2024 年 4 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
We appreciate your candid feedback, and we hope you will give us another chance to provide you with an improved experience. If you have any further concerns, please feel free to reach out to our guest services team directly.Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely,

4/10 (不満)

Lorraine

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was advertised as having a cafe and bar which were not available. Pictures were not anywhere representative of this property. Absolutely would not recommend. If this is Hyatts standard it’s very questionable. Hyatt needs to check on its properties and advertising. Totally deceiving.
2024 年 5 月に 1 泊滞在
GM muktarからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,Thank you for sharing your feedback regarding your recent stay at our property. We apologize for any inconvenience you experienced during your visit. We appreciate your candid review, and we hope you will consider staying with us again. If you have any additional concerns, please feel free to reach out to our guest services team directly.Thank you for choosing our property, and we look forward to serving you better in the future.Sincerely,

8/10 (良い)

Casaundra

2024 年 4 月に 1 泊滞在

6/10 (普通)

Shreya

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
We appreciate your candid review, and we hope you will consider staying with us again. If you have any additional concerns, please feel free to reach out to our guest services team directly.Thank you for choosing our property, and we look forward to serving you better in the future.Sincerely,

8/10 (良い)

Jasmine

グループ旅行
良かった点 : スタッフとサービス
I loved that it has a free shuttle to the airport since we were staying to go straight to the airport
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Clair

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great comfy bed & pillows. Staff friendly and helpful.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Tayika

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check in process was very inconvenient. The hotels system was down and we were unable to check in until 5:30pm. We needed to be ready for an event by 6 so this was a huge inconvenience. When we contacted the hotel to see if we could possibly go to another location, they were not helpful and told us “these things happen”.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Ramil

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Ramil, thank you for choosing our hotel! We’re delighted to hear that you had a wonderful stay. Your positive feedback encourages our team to keep delivering exceptional service. We look forward to welcoming you back soon!”

10/10 (非常に良い)

Andriy

2024 年 4 月に 1 泊滞在
GM muktarからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for choosing us and giving us a perfect rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay

10/10 (非常に良い)

Clair

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All staff were friendly and very helpful.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay

2/10 (非常に不満)

Liliana、RIVERBANK

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Nothing
2024 年 4 月に 3 泊滞在

8/10 (良い)

Jeffrey

家族旅行
良かった点 : 清潔度、スタッフとサービス
Property was undergoing renovation and updating, so not as "sparkling" as others where we've stayed. But people are friendly and helpful.
2024 年 4 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 (不満)

Beatris

気になった点 : 清潔度、スタッフとサービス
I booked my stay through Expedia. I called a week before to ask for conjoining rooms. The agent at the hotel was able to put it in and said I will have conjoining rooms. When l get there I alga e my name they charged me for one room when I paired for 2. The girl at the front desk had a nasty attitude looks like she hates her job. She told me well call Expedia beacuse I only have one room etc. I called and and Expedia called the problem was fixed but they didn’t have my room connected not even the same floor. Soon as we get to the first room the door to the bathroom is broken. The second room as soon as I walked in it smelled like fish, the beds and the sofa has stains on it, the floors are filthy, Bathroom shower head has mold on it tub was dirty. When I asked to speak to the manger conviently there was no manger on duty. Customer service sucks. They need to do better.
2024 年 4 月に 2 泊滞在
Jyneshiaからの返信 (投稿日 : 2024 年 4 月 17 日)
Good morning Beatris,I do apologize for the inconvenience you endured during your stay if you could please contact me here at the property I would like to follow up on the issue.

10/10 (非常に良い)

Scott、Cottage City

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly staff!
2024 年 4 月に 3 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

2/10 (非常に不満)

Bianca

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Bianca,We're disappointed to hear about your experience, and we'll strive to do better. We apologize for the inconvenience and would appreciate another chance to earn your business.

2/10 (非常に不満)

Bianca

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The supervisor busted in the room on us ... Almost hit my brother in face without knocking . Was very rude and saying our room was torn up because waiting on housekeeping to remove trash and they come every other day then said something bout us having to guest when we were in a suite with a living room and bedroom area . Was very rude hung up in my face ... Housekeeping even said nothing was wrong with our room .... I asked for corporate number they said they didn't know it.
2024 年 4 月に 2 泊滞在
GM muktarからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi Bianca , I'm truly sorry for any frustration you have experienced. Our goal is to provide exceptional service, and we realize that we have not met your expectations in this instance. Please know that we take your feedback seriously and will work to improve, Thank you

2/10 (非常に不満)

RIGOBERTO

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Rigoberto, we appreciate your honest feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we take your comments seriously and will address them promptly. Thank you for helping us improve.”

10/10 (非常に良い)

Dominga

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The ladies that works at front desk, breakfast, housekeepers are very nice
2024 年 3 月に 3 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 (非常に良い)

Kerri

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the front desk staff was so nice!
2024 年 4 月に 2 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 (不満)

DEBRA

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The young lady at check in was terrific, attitude was great, but the lady in the kitch has a very nasty attitude, the house keep sreals..she tried to hid my daughter's minnie mouse that she got in her easter basket insted of her returing it after she cleaned she hid it on her cart locked in a clost and the young man who works there helped use find it sad to take from a child....and we were down stair and she walke by us multiple times thats y she didnt take it right then and there....bring ur own cups and plenty of bottle water bc a bottle here is 3.00 and something....as far as the room i give them a 1.5 rating...imma post pic on google so u can see for your self why over all i will not be staying here again...them four days were hell...
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Amber

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay
2024 年 4 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your We hope to see you again!

8/10 (良い)

Chimere、Poinciana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
We appreciate your candid feedback, and we hope you will give us another chance to provide you with an improved experience. If you have any further concerns, please feel free to reach out to our guest services team directly.Thank you for choosing our hotel, and we hope to welcome you back in the future.Sincerely,

10/10 (非常に良い)

Asis

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you so much for taking the time to leave us a rating. We’re glad that you enjoyed your We hope to see you again!

8/10 (良い)

Simona

良かった点 : 清潔度、スタッフとサービス
No plugs near bed
2024 年 3 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

8/10 (良い)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good place. Just wish they had vending machines.
2024 年 3 月に 2 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay here at Hyatt Place Atlanta North. I apologize you didn't see our gallery area where our offer a variety of snacks. We hope to see you again soon!

10/10 (非常に良い)

Simona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay
2024 年 3 月に 2 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 (非常に良い)

Gustavo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place to stay
2024 年 3 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your Hyatt Place Atlanta North. We hope to see you again soon!

4/10 (不満)

Amish

出張
気になった点 : スタッフとサービス、設備とサービス
While room and breakfast were good, I would not go back to this place again. Sofabed was fragile and risky to sleep on. No way to contact front desk from the room as no phone in the room. We requested an extra blanket/pillow and surprisingly they were out of the pillow and literally favored us by giving a blanket which was so old and worn out that you can't use it. While room had basic TV channels, they took the remote from the room while we were away. We spent 20 mins searching for it thinking that we lost it. When asked at the front desk, they didn't tell us until a cable guy noticed us talking and mentioned that the owners has asked to remove remotes from all the rooms.

10/10 (非常に良い)

Evelyn

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing
2024 年 3 月に 3 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

10/10 (非常に良い)

Kathleen

2024 年 3 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

6/10 (普通)

Anoop

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very old property
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Lisa

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Mole in bathroom, sink handle broken, rust on tower bars , tiny closet, overall not so clean
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Saleem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you so much for taking the time to leave us feedback. We’re glad that you enjoyed your stay at Hyatt Place Atlanta North. We hope to see you again soon!

4/10 (不満)

Reyes

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Sofia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For sure I will return
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for choosing us and giving us a perfect 5/5 rating. We’re delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we’re thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

10/10 (非常に良い)

Kayla

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was amazing and big very very clean
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for your wonderful feedback! We’re thrilled that you found the room amazing, spacious, and impeccably clean. Our team takes great pride in maintaining high standards, and it’s rewarding to know that we exceeded your expectations. Your kind words motivate us to continue providing exceptional service. We look forward to welcoming you back soon!

8/10 (良い)

Lee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Jenice Alexander FOMからの返信 (投稿日 : 2024 年 3 月 20 日)
We’re really grateful and appreciate you taking the time to share your rating with us. We hope to see you again soon!

2/10 (非常に不満)

Selina

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Just not a clean property.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
We sincerely apologize for any inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we take your feedback seriously and will address this promptly. We appreciate your honesty and hope to have the opportunity to improve your experience in the future. Thank you for bringing this to our attention.