外観

ホリデイ イン エクスプレス アトランタ ガレリア - ボールパーク エリア IHG ホテルの口コミ

2.5 out of 5

口コミ

8.2

とても良い

評価 10 - 1004 件の口コミ中 504 件が非常に良い" "
評価 8 - 1004 件の口コミ中 255 件が良い" "
評価 6 - 1004 件の口コミ中 118 件が普通" "
評価 4 - 1004 件の口コミ中 67 件が不満" "
評価 2 - 1004 件の口コミ中 60 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

8.2/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

6/10 (普通)

KEIICHIRO

良かった点 : 客室の快適度
2023 年 8 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 8 月 26 日)
Dear Guest,Thank you for providing your rating. If there's any specific feedback you'd like to share about your experience that led to this rating, please feel free to let us know. Your feedback is important to us as we strive to improve and provide better experiences for our guests.Sincerely,Hotel Manager

8/10 (良い)

Hideki

2023 年 2 月に 3 泊滞在

2/10 (非常に不満)

宿泊されたお客様

グループ旅行
気になった点 : スタッフとサービス
チェックイン時間になってもチェックイン出来なかった
2022 年 7 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 7 月 27 日)
Good Morning, Thank you for taking the time to share your experience. Please accept our sincere apologies that your room was not ready at check-in time, this is unacceptable, and we will investigate why this occurred to ensure this issue is addressed. Thank you for your feedback, and we wish you pleasant future travels. -Holiday Inn Express Atlanta Galleria Ballpark - Smyrna

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
普通に満足でした。 コロナの影響か、朝食の自動パンケーキ機が無くて、そこだけ残念でした。
2021 年 12 月に 2 泊滞在
General Manager からの返信 (投稿日 : 2021 年 12 月 14 日)
Good Morning. Thank you for your excellent review of your recent stay at Holiday Inn Express Atlanta Galleria Ballpark Area. We're very glad you enjoyed our accommodations. Guest comments are important to us, and we appreciate you notifying us of your experience with breakfast so we may work to improve our service. Please consider allowing us to host you again should you be returning to Atlanta. -Holiday Inn Express Galleria - Smyrna

6/10 (普通)

宿泊されたお客様

出張
気になった点 : 施設のコンディションと設備
2019 年 10 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2019 年 11 月 6 日)
Thank you so much for your feedback!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋は清潔。バスルームは狭い。予約内容では、部屋には電子レンジがあると書いてあったが、無かった。ショッピングモールも近く便利。
2019 年 5 月に 1 泊滞在
Guest Relations からの返信 (投稿日 : 2019 年 6 月 14 日)
Thank you so much for the feedback and we are thrilled to know that you had an overall great time with us! Regarding the microwave, it could be that you were viewing a premium room but booked a standard room instead. Also, please know that our staff is more than happy to assist with anything you may need, should you bring your concerns to their attention to your stay. Nonetheless, we appreciate you staying with us and we hope to see you again here at Holiday Inn Express Atlanta-Galleria Ballpark! All the best.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 10 月に 3 泊滞在
Front Deskからの返信 (投稿日 : 2018 年 11 月 6 日)
Thank you for your feedback. Hope to see you again soon.

8/10 (良い)

junya

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
good
good
General Managerからの返信 (投稿日 : 2016 年 8 月 18 日)
Thank you for the high rating. We hope you enjoyed your stay and we hope to see you again soon.

8/10 (良い)

Ailyne

It was ok
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Bob

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the battery
2024 年 5 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Bob,Thank you for your feedback. We're glad to hear that our hotel's location is convenient for you. We appreciate your patronage and hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

8/10 (良い)

Tammy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Tammy,Thank you for sharing your rating with us. While we're glad to hear that your overall experience was positive, we regret that we didn't fully meet your expectations. Your feedback is important to us, and we'll strive to make any necessary improvements. We hope to have the opportunity to welcome you back for a five-star experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel in convenient location close to shopping, interstate, and Braves stadium.
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Michael,Thank you for your feedback! We're delighted to hear that you enjoyed your stay at our hotel and found our location convenient to shopping, the interstate, and the Braves stadium. Your satisfaction is important to us, and we're glad that we met your expectations. We appreciate your kind words and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Charles

グループ旅行
The beds were really comfortable, and the breakfast was really good
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Charles,Thank you for your wonderful feedback. We're thrilled you found our beds comfy and enjoyed our delicious breakfast offerings! Ensuring our guests' comfort and satisfaction is our top priority. Your feedback inspires us to keep up the good work. Looking forward to hosting you again for another cozy stay and delightful breakfast.Sincerely, Hotel Manager

10/10 (非常に良い)

Gertjan、Loenen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,Thank you so much for your glowing 5-star review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon for another fantastic experience.Hotel Manager

10/10 (非常に良い)

Scott

Excellent service and staff. Customer service at the hotel was second to none! Especially when comparing them to Expedia customer service. The hotel staff was able to assist us with a refund when Expedia struggled.
2024 年 5 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a wonderful experience with our service and staff. Providing exceptional customer service is our priority, and we're glad we could assist you effectively. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel employee was absolutely amazing. Very cordial and helpful. We checked in around 4 pm on the 9th of May. We did decide to walk back from the venue we attended (The Roxy). Encountered a few scary individuals but to no fault of the property. Room was clean and accommodating. Price point is definitely in line.
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Nick,Thank you for your kind feedback and for recognizing our dedicated staff. We're delighted that you found our service and accommodations to your satisfaction. Your safety and comfort are important to us, and we're glad you enjoyed your stay overall. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 (良い)

Vincent、Cleveland

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Shuttle to ballpark
2024 年 5 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Vincent,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 (良い)

Michael

良かった点 : 施設のコンディションと設備
.
2024 年 4 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

10/10 (非常に良い)

Terrence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to Truist Park.
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Terrence,Thank you for your feedback! It's fantastic to know that our location near Truist Park added to your convenience and enjoyment. Whether you're in town for a game or simply exploring the area, we're glad our proximity to the park enhanced your experience. We look forward to hosting you again for your next visit to the area!Sincerely, Hotel Manager

10/10 (非常に良い)

Rashard

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Grt8 stay. Will return
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 27 日)
Dear Guest,We're thrilled to hear that you had such a positive experience during your stay! Thank you for your feedback and for expressing your intention to return to our hotel. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Kelly、Lehi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best place to stay for the price
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Guest,We're thrilled to hear that you found our hotel to be the best place to stay for the price! Providing excellent value and comfort for our guests is our goal. We look forward to welcoming you back and continuing to exceed your expectations during future visits.Sincerely, Hotel Manager

10/10 (非常に良い)

Julie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff
2024 年 4 月に 1 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Julie,Thank you for your kind feedback! We're delighted to hear that you found our staff very friendly. Providing excellent service is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another pleasant experience.Sincerely, Hotel Manager

10/10 (非常に良い)

Brandi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hotel Manager からの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Brandi,Thank you so much for the perfect rating! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to providing you with another fantastic stay in the future.Sincerely, Hotel Manager

4/10 (不満)

Marla、Houston

気になった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Charlton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good location and nice area.
2024 年 4 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,We're delighted to hear that you found our hotel to be in a very good location in a nice area. Providing a convenient and pleasant environment for our guests is our priority, and we're glad to know that you enjoyed your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel. Walkable to baseball field
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Guest,Thank you for your feedback. We're glad to hear that you found our hotel nice and conveniently located within walking distance of the baseball field. We hope you had a great time at the game! We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Manager

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス
reasonable price and a quick walk to the stadium drain
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Matthew,Thank you for your feedback. We're glad you found our hotel to be reasonably priced and conveniently located near the stadium. We appreciate your comments and hope you had an enjoyable stay. If there's anything else we can do to improve your experience, please let us know. Visit again soon.Sincerely, Hotel Manager

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Angela,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager

10/10 (非常に良い)

Amber C

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to the Braves stadium. Also used the shuttle that was provided once to go to the battery.
2024 年 4 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Amber C,Thank you for sharing your experience with us! We're glad to hear that our hotel's proximity to the Braves stadium was convenient for you and that you found our shuttle service helpful for visiting the Battery area. We look forward to welcoming you back for another visit in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Melynda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would stay here again.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Guest,Thank you for your feedback! We're glad to hear that you had a positive experience and that you would consider staying with us again in the future. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
the price was great the hotel was older but clean
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Guest,We're delighted to hear that you found our hotel to be clean and offered a great price during your stay. While our property may be older, we strive to maintain high standards of cleanliness and comfort for all our guests. Thank you for your feedback, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Micah

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They have a gym and everything like bedding, towels, etc were fresh and spotless.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Micah,Thank you for your kind words! We're delighted that you enjoyed our gym facilities and found our amenities to be fresh and spotless. Providing a clean and comfortable environment is important to us, and we're glad that we met your expectations. We hope to welcome you back for another enjoyable stay soon.Sincerely, Hotel Manager

10/10 (非常に良い)

MAURICIO

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Employees were extremely helpful and courteous at times
2024 年 2 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear MAURICIO,Thank you for your glowing feedback! We're delighted to hear that our employees were extremely helpful and courteous during your stay. Providing excellent service is our priority, and we're glad to know that we met your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Brandy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was my first time visiting the property. I loved everything about it! The customer service was excellent! The staff were very friendly and helpful! My overall experience was superb! For my next stay in ATL, I will, hands down, stay here!!!
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Brandy,Thank you so much for choosing to stay with us and for sharing your wonderful feedback! We are delighted to hear that you loved everything about your visit, especially the excellent customer service provided by our staff. It's fantastic to know that your overall experience was superb, and we couldn't be happier to hear that you plan to stay with us again during your next visit to ATL. We truly appreciate your kind words and look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 (非常に良い)

Tessa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hospitality was awesome
2023 年 12 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Tessa,Thank you for your kind words! We're thrilled to hear that you found our hospitality to be awesome. Providing exceptional service is our top priority, and we're delighted that you had a positive experience. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 (不満)

Michael

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cockroach crawling across the ceiling. No staff at the desk to resolve the issues. Luke warm water available for showers. Would not recommend staying at this hotel.
2024 年 1 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Michael,We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect the high standards we strive to uphold. Rest assured, we are addressing these concerns to prevent recurrence. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 (普通)

Amadu

No microwave was in my room
2024 年 1 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Amadu,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the absence of a microwave in your room. Your feedback is valuable, and we'll consider it as we strive to improve our amenities and services. We hope the rest of your stay was enjoyable. Visit again soon.Sincerely, Hotel Manager

2/10 (非常に不満)

Kevin

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Kevin,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

8/10 (良い)

Irene

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is a nice property, clean, good breakfast and spacious meeting, dining area. My only criticism is the lack of communication between all the staff from morning to night shifts. My issue was finally resolved to my satisfaction, but it should not have been so hard.
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Irene,Thank you for your positive comments about the property, cleanliness, good breakfast, and spacious meeting and dining areas. We appreciate your feedback and understand your concern regarding the lack of communication between staff shifts. We apologize for any inconvenience you experienced and are glad to hear that your issue was eventually resolved to your satisfaction. Your input is valuable, and we will use it to improve our communication processes for a smoother experience in the future. We appreciate your understanding and hope to have the opportunitySincerely, Hotel Manager

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Luis,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

10/10 (非常に良い)

Irene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Irene,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

6/10 (普通)

Kristin

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Overall the hotel was nice. There were just small things that were frustrating. There wasn't a plug near the coffee maker, so had to move it to make coffee; very little hot water in the morning; no vent in the bathroom so it got really stuffy while showering; plugs between the bed were wide and charger blocks fell out. Breakfast was good. Service was excellent. Personal preference: would rather sinks be in the bathroom instead of in the room.
2023 年 12 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Kristin,Thank you for sharing your detailed feedback. We appreciate your positive comments on the overall experience, good breakfast, and excellent service. Your observations about the room amenities and preferences are valuable, and we'll certainly consider them for future improvements. We hope to have the opportunity to enhance your stay during any future visits.Sincerely, Hotel Manager

10/10 (非常に良い)

Jesus

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 5 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Jesus,We thank you for your 10/10 rating and hope that your stay with us was pleasant. We appreciate the opportunity to serve you and look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 (普通)

Miguel

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property is well located. The rooms are in need of maintenance as well as needing to be upgraded.
2023 年 12 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Miguel,Thank you for your feedback. We appreciate your acknowledgement of our property's convenient location. We'll certainly take your comments about room maintenance and upgrades into consideration as we strive to improve our accommodations. We hope to provide an even better experience in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Krista

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Krista,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

Kimberlis、Clifton

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even though I arrived almost at midnight, check in was nice and easy. The front desk man was very friendly and polite. He provided me with all the necessary info without me asking. The room was great, it was big, clean and even my husband liked the decoration. The only thing I wish I had was a microwave in the room. Other than that, great experience. I would definitely stay here again
2023 年 12 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Guest,Thanks for your nice comments. We are so pleased that you will stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We are glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback.Sincerely, Hotel Manager

2/10 (非常に不満)

vinod

気になった点 : 設備とサービス
Lights did not work. The hot water not working.
2023 年 12 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 26 日)
Dear Vinod,We sincerely apologize for the inconvenience you experienced with the lights and hot water during your stay. This does not meet our standards, and we appreciate you bringing it to our attention. Our team will promptly address these issues to ensure they are resolved for future guests. We hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely, Hotel Manager

10/10 (非常に良い)

willie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast options was fine although some items was repeatedly served
2023 年 12 月に 2 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 12 月 25 日)
Dear willie,Thank you for sharing your feedback about the breakfast options. We're glad to hear that you found the breakfast choices acceptable, although we understand your point about some items being repeated. We appreciate your input, and we'll use it to make improvements and provide a more diverse and satisfying breakfast experience for our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future. Sincerely, Hotel Manager

4/10 (不満)

Lazaro Yamir Hernandez

気になった点 : 清潔度、施設のコンディションと設備
It was under construction and there was no house keeping in 1 room in the other room we did have had to wait a while for someone to attend us
2023 年 12 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Guest,I apologize for the inconvenience caused by our ongoing construction and the delay in attending to your room. We understand this disrupted your stay and we're sorry for the inconvenience. Your feedback is important, and we'll address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide you with an improved stay next time.Sincerely, Hotel Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay, rested well.
2023 年 12 月に 3 泊滞在
Hotel Manager.からの返信 (投稿日 : 2023 年 12 月 12 日)
Dear Guest,Thank you for your great feedback. We're delighted to hear that you had an excellent stay and rested well! Your comfort and satisfaction are our top priorities. We appreciate your feedback and look forward to welcoming you back for another restful stay in the future. Sincerely, Hotel Manager