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ヒルトン アルファレッタ アトランタの口コミ

4 out of 5
ヒルトン アルファレッタ アトランタ
5775 Windward Parkway, Alpharetta, GA

口コミ

9.4

最高に素晴らしい

評価 10 - 526 件の口コミ中 418 件が非常に良い" "
評価 8 - 526 件の口コミ中 67 件が良い" "
評価 6 - 526 件の口コミ中 25 件が普通" "
評価 4 - 526 件の口コミ中 5 件が不満" "
評価 2 - 526 件の口コミ中 11 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.4/10

設備とサービス

9.8/10

施設のコンディションと設備

9.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Lilly

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was pleasant and property was very clean.
2024 年 5 月に 5 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Maksym

2024 年 3 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 (良い)

Elizabeth

Nice property, clean, good breakfast!
2024 年 5 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 28 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

2/10 (非常に不満)

YOLONDA

良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
2024 年 5 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 22 日)
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct this and make our service much better. Thank you.

10/10 (非常に良い)

Devone、Atlanta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful place to stay!
2024 年 4 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Denisa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel!
2024 年 5 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

George

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel with nice lobby and good décor. Room was excellent
2024 年 5 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

aurora

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top hotel and staff
2024 年 3 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Euro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

6/10 (普通)

Rebecca

So the overall hotel is fine enough and the area was convenient and nice. BUT. My issue is with the rooms. This was my first time staying at a Hilton. I wanted to splurge a little and booked a king executive suite. I was expecting a nice big room with all the stops. Nope. This room as the same size as or possibly smaller than your average holiday inn room. The mini fridge was a joke. No microwave. The bathroom was the size of a walk in closet and the pillows were trash. There is a photo on the website showing a nice big freestanding tub. With an executive suite I’d expect something like that. Nope. Just a shower with awful water pressure. Like none. The menu for food that they tell you to scan off a QR code in the room is outdated. Oh!! And you have to pay for breakfast. No continental breakfast. Absolutely insane. For the amount of money I spent on this “fancy” hotel, things should have been way nicer. Lesson learned. Never staying at another Hilton ever again. Save the money and go somewhere else. I had a nicer hotel room at a La Quinta!
2024 年 3 月に 4 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 3 月 26 日)
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct this service area you indicated and make it much better. Thank you.

10/10 (非常に良い)

Evan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 3 月 22 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Shondria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

4/10 (不満)

James

気になった点 : 清潔度、スタッフとサービス
Broken hardware in the bathrooms. The check in and check out process was horrible! Booked for 2 days and checked me out and back in the next day. They locked me out of my room and I had to get a new key. This happened to multiple people I was traveling with.
2024 年 3 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 3 月 15 日)
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. We are much better than this. We will take the necessary action to correct the service and items you mentioned and make sure our service is much better. Thank you.

10/10 (非常に良い)

Olga

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Plan to be back
2024 年 3 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Pleasant & professional staff. Super clean & spacious. Love that parking is included. Only areas that are just ok are the water pressure in shower & the bed is not comfortable - could use a pillow top. Otherwise lovely place.
2024 年 2 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 27 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Deyanira

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
beautiful room and facilities
2024 年 2 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 (非常に良い)

Annette

2024 年 2 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 (良い)

Samuel James

家族旅行
The property was very nice.
2024 年 2 月に 3 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for your feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 (非常に良い)

Debra

2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 (非常に良い)

Danielle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 (非常に良い)

Nyiesha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great expect the charging port for the electric car
2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Tisharia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful room, clean, nice lobby and employees!
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 19 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

6/10 (普通)

Rebekah

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your feedback.

2/10 (非常に不満)

Michael

2024 年 2 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 12 日)
First, I would like to say thank you for your feedback. I am so sorry for your unpleasant experience and sincerely apologize. Thank you.

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel Delicious food
2024 年 2 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean, new hotel, great location, friendly desk staff
2024 年 1 月に 3 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel is very clean, the staff helpful and friendly. The hotel was invaded by a traveling youth soccer team and that dampened the stay. No fault of the hotel, just really bad parenting. Will stay again, hopefully next time without terrible, parentless children running amok.
2024 年 1 月に 3 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for your feedback. We look forward to making your stay more pleasant next time.

10/10 (非常に良い)

Marquis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and very clean
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 (良い)

Trey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you so much for choosing Hilton Alpharetta. We look forward to serving you better next time.

10/10 (非常に良い)

Joe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stop
Great stay and staff.
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I will definitely be staying again. Top notch service and atmosphere.
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Wes

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

10/10 (非常に良い)

Kayla

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay!
The front desk attendant was very professional and polite. The hotel room was very clean, the sheets were clean, and all of the employees were very helpful! I would definitely stay here again, as well as recommend this hotel to family and friends!
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
We are very pleased to hear that you were happy with the service we provided. Thank you for staying with us and we look forward to hosting you again in the future.

10/10 (非常に良い)

Mario、Miami

2023 年 12 月に 6 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for your Great feedback.

10/10 (非常に良い)

Kim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
We are very pleased to hear that you were happy with the service we provided. Thank you for staying with us and we look forward to hosting you again in the future.

10/10 (非常に良い)

edwin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice hotel
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for the outstanding feedback. We are very pleased to hear that your stay was amazing. We look forward to you staying with us again in the future.

10/10 (非常に良い)

Stephanie

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Updated, modern & cozy.
2023 年 12 月に 1 泊滞在
Alex Muzuからの返信 (投稿日 : 2024 年 1 月 15 日)
Thank you for staying at the Hilton Alpharetta. We are very pleased to hear that your stay was fabulous.

8/10 (良い)

Thomas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient location for shopping in every direction. Nice room size and clean, contemporary decor. Upon entering the room the AC had been set to 56 degrees which is not an indoor temperature at any time of the year.
2023 年 11 月に 1 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for staying with us here at the Hilton Alpharetta.

10/10 (非常に良い)

michael

良かった点 : 設備とサービス
Great property and great area
2023 年 11 月に 1 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

10/10 (非常に良い)

ARECIA

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We enjoyed our visit.
2023 年 11 月に 1 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 20 日)
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to hear that you enjoyed your stay.

6/10 (普通)

Shea

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Upon checking in I was helped by Richard at the front desk who wasn’t very customer friendly. Pierre at the front desk and the entire kitchen and bar staff provided exceptional customer service.
2023 年 11 月に 2 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 14 日)
Thank you for taking the time to give us your feedback. we sincerely apologize that Richard was not hospitable at check in. We will certainly address that. We are glad to hear the stay was great and your interactions with everyone else was good.

10/10 (非常に良い)

Alex

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very attentive staff
2023 年 11 月に 1 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 10 日)
Thank you for staying with us here at the Hilton Alpharetta.

10/10 (非常に良い)

andres

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for staying with us here at the Hilton Alpharetta.

10/10 (非常に良い)

Wendy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an excellent stay at the Hilton! The front desk staff was very kind and helped get anything we needed. One staff member was so sweet to encourage my daughter in her upcoming soccer match. She checked in on her the next day when we saw her at the front desk. The rooms were spacious and lovely. We will definitely return!
2023 年 10 月に 2 泊滞在
dsからの返信 (投稿日 : 2023 年 10 月 30 日)
Thank you for taking the time to review us. We are very pleased to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 (非常に良い)

scott

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Yes stay here - lounge is worth it
Yes
2023 年 10 月に 2 泊滞在
dsからの返信 (投稿日 : 2023 年 10 月 25 日)
Thank you for staying with us here at the Hilton Alpharetta.

6/10 (普通)

Nichollette

良かった点 : 清潔度
気になった点 : スタッフとサービス
From the front desk clerks to the housekeepers, staff needs more training. This is a pretty pricy hotel & I don’t think that the price point aligns with the customer service. When I checked in, I was looking for the card I wanted to use for accidentals. A staff member was practically rushing me & he made a comment & said, “It’s just $50” as if I wasn’t aware. That was rude. My second issue was with the housekeeping. They have come in my room twice while I was sleeping. Management compensated me for the inconvenience, but then they did it again.(Twice after I had a privacy sign on the door) Even after I called down & told them my stay was extended, they knocked & came right in even though I yelled & asked them not to come in. Then they attempted to charge me for an entire night instead of just charging me for the $50 deposit. When I arrived back to the hotel, none of the keys worked. They weren’t programmed correctly. Once I finally got in the room, I tried to use the coffee pot & it didn’t work. The hotel is practically empty & it took them over an hour and a half to bring a new one. They are very slow with resolving any problem.
2023 年 10 月に 4 泊滞在
dsからの返信 (投稿日 : 2023 年 10 月 23 日)
We sincerely apologize for the inconveniences you faced during your stay, particularly with Housekeeping. At Hilton, we aim to offer an exceptional experience for all our guests, and it sounds like we fell short in this instance. Please know that our goal is to accommodate guest preferences as much as possible. However, there may be times when this does not go as planned.We understand the importance of a peaceful and comfortable environment. We are genuinely sorry to hear that you were not happy. Your feedback highlights areas we need to address, and we assure you that we will take this seriously.Once again, we apologize for the oversight and any inconvenience it may have caused. We value your business and hope that we will have another opportunity to make it right and provide you with the high-quality experience that Hilton is known for.

10/10 (非常に良い)

Cierra

2023 年 10 月に 1 泊滞在
dsからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for staying with us here at the Hilton Alpharetta. We are pleased to see that you enjoyed your stay with us.

6/10 (普通)

Tangela

出張
気になった点 : 設備とサービス
What l liked was the decor.
2023 年 10 月に 3 泊滞在
dsからの返信 (投稿日 : 2023 年 10 月 22 日)
Thank you for staying with us here at the Hilton Alpharetta.