First and foremost, the staff at Crowne Plaza were wonderful. Sweet, courteous, patient, and very helpful. I feel they were doing the best they could with what they had. The rooms were clean, everything smelled fresh. No complaints there.
However, the building is in rough shape. Ice machines were out of order, the pool was still winterized despite it being Memorial Day weekend (and no communication about it being closed until you arrived at the pool doors), the "market" didn’t look like it had been restocked in a while, etc. It's unfortunate that the amenities are not advertised accurately, particularly when you pay for a hotel with things like a pool, but don't have access.
But again, the staff were excellent, 5 stars.