アストリアの高級ホテル

「I’m a returning guest, and the front desk and café staff were very kind and welcoming. However, there were a few issues with the room. Even when the sheets became dirty, they were not always changed during the daily cleaning. There were also several occasions where items like glasses and bath mats were not replenished. As I was staying for an extended period, I would have appreciated having the room vacuumed more regularly. In addition, the water pressure in the shower was quite weak and the...

「スタッフの対応が良かった」

「The room was dirty. Can’t believe this can be considered a 4 star. The staff was actually very friendly and understanding.」

「設備の老朽化がひどかったです。空調の音もうるさく、なかなか眠れることができなかった。」

「The staff were helpful — they even used a translation app. The housekeeper was also very kind. スタッフの方々はとても親切で、翻訳アプリまで使ってくれました。 ハウスキーパーの方もとても感じが良かったです。」

「タイムズスクエアのほぼ前という立地からアクセス、利便性はとても良かったです。 ベッド２台を部屋に配置すると、居住空間は不便さを感じますが、場所柄それは求めるべきではないかと思います。 金額の中に、毎日20ドルのレストランで使えるカードを渡されましたが(10ドル/人)、コーヒーやケーキを購入したり、食事の足しにすれば良い感じです。」