Beware: allthough this property is advertised by VRBO, it is managed by a company called Vacasa. Our experience with Vacasa was very poor.
The condo unit itself pleased us. It was comfortable, clean, and well-appointed. The online pictures are accurate. As noted in reviews it, the condo building itself is old (1970s?) and shows a lot of wear - but that did not affect us much. Note that the cost of this condo becomes quite high after numerous fees are eventually tacked on to the advertised base price.
Our problems were centered on the unprofessional conduct of Vacasa management. For several days leading up to our arrival, our attempts at reaching management were consistently ignored. We needed help, and got nothing, despite numerous attempts using emails (unanswered), online chat sessions (no response), and phone calls (lengthy voicemail hold, with eventual disconnect).
Online advice at VRBO says: "when the management repeatedly fails to respond to you, consider cancelling your trip". Despite this sound advice, we launched our trip anyway, acting only on faith.
A couple hours before our actual arrival at the condo (after we stepped off the jet in Anchorage), I was contacted by a local Vacasa representative in Girdwood, who reached out to ask me for a favor ("Will you please leave the condo so we can do some maintenance?"). From that point on, after we were finally able to reach a real person on site, I received the prompt help and the level of service we should have received all along.
We are easy-going folks who are generally easy to please. But in this instance, given the overall poor service, the frustration, and ineptness we experienced, combined with the relatively high cost of the condo, my advice to customers is to seek a rental unit elsewhere. There are plenty of other options in Girdwood that are not managed by Vacasa.
