ロビー
利用可能日を確認

フェアフィールド・イン アンド スイート・バイ・マリオット・アンカレジの口コミ

2.5 out of 5
フェアフィールド・イン アンド スイート・バイ・マリオット・アンカレジ
5060 A St, Anchorage, AK

口コミ

8.0

とても良い

評価 10 - 553 件の口コミ中 219 件が非常に良い" "
評価 8 - 553 件の口コミ中 189 件が良い" "
評価 6 - 553 件の口コミ中 78 件が普通" "
評価 4 - 553 件の口コミ中 50 件が不満" "
評価 2 - 553 件の口コミ中 17 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.4/10

設備とサービス

8.0/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Tiffany

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Newly renovated so everything was up to date and working. Quiet, clean comfortable rooms. Easy to walk to many restaurants and to bus line (though harder to figureout). Downside breakfast didnt start until 630am.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick overnight stay, friendly staff, clean and quiet accommodations.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

rose

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The ladies were very helpful and the breakfast area was clean. Some construction going on but it wasn’t too bad. We enjoyed our stay
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Wendy、NORTH POLE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Charles、Kailua Kona

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Close to the airport and free shuttle is a plus. Nice hotel with a lot food restaurants within walking distance. Front desk was nice and let me check in early when I got there early and was waiting in the lobby.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Nathalie

グループ旅行
Personnel non avenant. Beaucoup de bruits dû aux rénovations.
2024 年 5 月に 2 泊滞在
-Steve Davis, GMからの返信 (投稿日 : 2024 年 5 月 10 日)
Nous nous excusons pour votre experience. Notre personnel est tres desireux de vous servir et si vous souhaitez parlez davantage, je serais ravi de pouvoir arranger les choses.

10/10 (非常に良い)

Yaitza

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice accessible hotel
2024 年 5 月に 2 泊滞在

8/10 (良い)

Nathalie C.

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Pas de possibilité de late Check out, travaux construction en cours dans la rue pendant la nuit, très bruyant.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Leigh、Glendale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I slept well in my queen bed. The room was clean and spacious! The pool was clean and warm and I got to swim solo! The tv screen was quite big and the sound was good. Breakfast was ready earlier than predicted and I loved the variety. I had scrambled eggs, sausage and coffee. I passed on many other delicious looking items including yogurt, muffins and waffles. I loved my stay here, got a great deal, and would certainly come back.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Suzi

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
It was nice and clean, still under renovation, so some noises. Lots but served the purpose
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Yvonne V

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Newly remodeled, clean
2024 年 5 月に 1 泊滞在

8/10 (良い)

Stacy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The service for the most part was great. Check in was nice. The breakfast was great. The only thing I did not know about was that they were doing construction on the hotel and that the pool would be closed. I usually pick hotels based on pools as I like to take my child to the pool. Other than that, we did get to stay in a newly remodeled room which was great.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

KOOSRAJOO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great hotel but was under renovation! Amazing staff and location
2024 年 4 月に 1 泊滞在

4/10 (不満)

Eric

10/10 (非常に良い)

shelby

2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Yoel

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
2024 年 3 月に 4 泊滞在

4/10 (不満)

Martha

2024 年 3 月に 1 泊滞在

4/10 (不満)

Michael

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
2024 年 2 月に 4 泊滞在

8/10 (良い)

Leona K

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

8/10 (良い)

Maggie

良かった点 : 施設のコンディションと設備
It seems like we were all alone
2024 年 2 月に 1 泊滞在

4/10 (不満)

LaShon

カップルで旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The staff was rude and there was no advance notice that the facility was under major remodeling.
2024 年 2 月に 1 泊滞在

4/10 (不満)

Jacob

出張, カップルで旅行
気になった点 : 施設のコンディションと設備
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
2024 年 2 月に 5 泊滞在
MJからの返信 (投稿日 : 2024 年 2 月 10 日)
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 (普通)

RAJAT

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
2024 年 2 月に 1 泊滞在

8/10 (良い)

Fred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
2024 年 1 月に 1 泊滞在

4/10 (不満)

Marian

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
The lady that checked us in was RUDE, we had our grandbabies with us as they wanted to go swimming for a bit, which is why we picked this hotel, the hotel was under renovations, she said very rudely to us, there is no pool, no pool at all, you cannot use the pool because we are renovating, even my youngest grandbaby (5) said well you don't have to be mean to tell us. Maybe take your options of a pool off your website and expedia for those expecting a pool, and teach that lady some customer service
2024 年 1 月に 2 泊滞在
Angela R, General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Marian,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Under construction
The place was under construction. I would not have stayed if I knew this. The breakfast was not great. "Grab and go" no hot food unless you microwave it. The heater was loud and never shut off. It was either blowing cold air or hot air at all times. The tv stations were very glitchy and kept freezing. The shower curtain didnt stay closed so water sprayed all over the bathroom. Lots of things needed repair. It was not a bad experience i guess...but I wouldn't stay unless the construction was done.
2024 年 1 月に 1 泊滞在
Angela R, General Managerからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Valued Guest,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 (普通)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
2024 年 1 月に 1 泊滞在

2/10 (非常に不満)

Laurel

良かった点 : 清潔度、スタッフとサービス
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
2024 年 1 月に 2 泊滞在

4/10 (不満)

Taylor

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
2024 年 1 月に 1 泊滞在
Angela R, General Managerからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

10/10 (非常に良い)

María

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have the worst experience ever I stay there for two days and I can’t sleep because of the horrible noise that the people upstairs made, I talked to the front desk and they didn't do anything and my son didn't want to sleep because of the noise, the worst experience I've ever had, In the two days that I was staying I was not able to rest well with my family, if I had known that I would not have chosen that hotel, it was my first time in that place.

6/10 (普通)

valery

2023 年 12 月に 4 泊滞在

8/10 (良い)

DOUGLAS

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Martha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

6/10 (普通)

Monica

気になった点 : 施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Connie

2023 年 12 月に 4 泊滞在

8/10 (良い)

Pamela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

4/10 (不満)

Alex

出張
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
2023 年 12 月に 2 泊滞在

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Eleanor

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and quiet. Friendly staff and a good breakfast.
2023 年 12 月に 1 泊滞在

6/10 (普通)

Danielle

家族旅行
気になった点 : スタッフとサービス、設備とサービス
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
2023 年 11 月に 1 泊滞在

8/10 (良い)

Emily

2023 年 10 月に 1 泊滞在

8/10 (良い)

Sherrie

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Trevor

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
good value, friendly staff
Staff are very friendly, Hotel is in a good location, restaurant within walking distance.
2023 年 9 月に 6 泊滞在

4/10 (不満)

Keary

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken
2023 年 9 月に 1 泊滞在

8/10 (良い)

Kenneth

良かった点 : 清潔度、施設のコンディションと設備
The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Carolyn

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Barbara

2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Wendy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly and received excellent customer service
2023 年 9 月に 2 泊滞在

8/10 (良い)

Peggy

2023 年 8 月に 1 泊滞在

2/10 (非常に不満)

JUNLIU

2023 年 7 月に 1 泊滞在