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アメリカズ ベスト バリュー イン & スイーツ アンカレッジ エアポートの口コミ

2 out of 5
アメリカズ ベスト バリュー イン & スイーツ アンカレッジ エアポート
4360 Spenard Rd, Anchorage, AK

口コミ

4.4
評価 10 - 1019 件の口コミ中 91 件が非常に良い" "
評価 8 - 1019 件の口コミ中 97 件が良い" "
評価 6 - 1019 件の口コミ中 144 件が普通" "
評価 4 - 1019 件の口コミ中 222 件が不満" "
評価 2 - 1019 件の口コミ中 465 件が非常に不満" "

4.2/10

清潔度

5.6/10

スタッフとサービス

4.2/10

設備とサービス

3.8/10

施設のコンディションと設備

4.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Bette

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely flea bag hotel. The picture on their advertising is a building that burned down a year ago. The burned building is still sitting there, gated off but full of homeless people. The building that's left is an annex in the back. The hallway smells like a mixture of mold and vomit. The rooms are terrible. The laminate on the floor is literally held down with packing tape. There are holes in the walls, the stove was filthy and it looks like someone attacked the fridge with a knife. It's a 3 story building with no elevator. The parking lot is trashed, has obvious druggies running around and has spray paint tags all over the place. We were woken up at 1am by what sounded like police at the door. Looked through peephole and it was some random huge dude. He said "There's a guy that owes me money, I guess this isn't his room" and walked on down the hall. Where the hell are the outer door locks or security or at least the front desk guy? The only good part was the free shuttle to the airport so we could get out of this building.
2024 年 5 月に 3 泊滞在
jからの返信 (投稿日 : 2024 年 5 月 26 日)
I am sorry to hear that is not truth at all. Have a nice day.

10/10 (非常に良い)

Genevieve

2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Stephen

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is unclean and in need of renovation.
2024 年 5 月に 3 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Hello Stephen,We appreciate your feedback and apologize for falling short of your expectations. Our team continuously works to maintain high standards of cleanliness and comfort for our guests. Your comments will be shared with the management for further consideration. Thank you for bringing this to our attention.

6/10 (普通)

Gary

良かった点 : スタッフとサービス
Room above up all night thumping on floor 2:am-on..! No elevator for upper floors. Baggage was delivered to room. Thank you!
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Gary, We are sorry to hear about the noise disturbance during your stay. We appreciate your feedback and are glad to hear that you found our baggage delivery service satisfactory. If you have any further concerns, please do not hesitate to contact our management team for assistance.

2/10 (非常に不満)

Luis

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our driver was friendly. Overall the facility and blood stained sheets is why we have this hotel its ratings. Also, how can you have guest on the third floor with no elevator for their luggage. Outside the hotel was many homeless encampments.
jからの返信 (投稿日 : 2024 年 5 月 22 日)
I am sorry that hotel did not meet your expectations and your feedback helps us to improve the hotel.

6/10 (普通)

Jeanpierre

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Mal entretenu vieillot
2024 年 5 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you for staying with us and have a nice trip.

2/10 (非常に不満)

Tyler

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did not stay here and wasted the money for 3 rooms. Driving up it was disgusting with windows missing and extremely dirty. I didn’t even want to go in. I am very disappointed that Expedia even offers this as an option. I could not get my money back.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Tyler, We apologize for the disappointing experience you had. Your feedback is valuable and will be shared with the team for improvement. For any further assistance regarding your refund, please reach out to Expedia directly.

2/10 (非常に不満)

Laurie

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place was the dirtiest room I have ever seen, halls were filthy, it was disgusting.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Hello Laurie, We apologize for any inconvenience you may have experienced. Your feedback is valuable for us to improve our services. Please reach out to management directly so they can address your concerns thoroughly. Thank you for sharing your thoughts with us.

2/10 (非常に不満)

Donnelly

家族旅行, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property wasn’t what it appeared to be in photos. It was so uncomfortable for us to stay here, in fact, that we’re asking for a refund for our one-night stay.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Donnelly, We're sorry to hear about your experience. Our team strives to meet guest expectations and any concerns are duly noted for improvement purposes. Should you wish to discuss this further, feel free to reach out to our management team.

2/10 (非常に不満)

Rowan

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is the worst Hotel stay I have experienced in over 30 years of traveling. The attached building was closed to a fire, it was a sewage smell when walked into the building, the carpet in the common areas is filthy, no elevator , and it felt unsafe . This property needs to be removed from the Expedia program list because it seems to be a property that is in serious need of cleaning and updating.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Rowan, We regret to hear about your experience and appreciate your feedback. Our team is continuously working to address any maintenance and cleanliness issues promptly. Guest safety and comfort are our top priorities. For further concerns about your stay, we recommend reaching out to our management team directly.

2/10 (非常に不満)

Jill

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Jill,We are sorry to hear that your experience did not meet expectations. Please reach out to us with any feedback you may have so we can address your concerns.

4/10 (不満)

Santa Tim

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Upon arrival at the hotel saw that there had bn a fire and the main building was due to be demolished. The fire was three years ago The hotel is very tired and needs a total remake or needs to be demolished longvwith the main building. I took photos and videos
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Santa Tim, We appreciate your feedback and regret to hear about your experience. Rest assured that the necessary measures will be taken to address your concerns. Thank you for bringing this to our attention, and we will share your comments with the appropriate team for further review.

2/10 (非常に不満)

Sheila

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
I booked this hotel online. I was coming into town for an emergency to see my father in the hospital. I contacted the hotel and let them know I would be checking in late because of my flight. When I pulled up to the hotel at 1 o’clock in the morning, I had to drive around to the back. The whole front of the hotel looks like a burned up building missing windows, etc. When I drive around to the back, it’s very dark. There’s Three lights on the outside of the building that were flickering likely were about ready to burn out. It looked dirty, dark, not lit up. It looks scary. It took about five minutes to figure out where the door was to check in. Which ended up being not well lit and I would have to walk through dark areas of parked vehicles and a shuttle van to get to it. Parked right up next to the wall where the reception window was. There was a guy walking around outside smoking a cigarette that appeared from the shadow between the van and a truck. It looks very scary. I was with my mother who refused to stay there. We had to find another hotel in the middle of the night. The picture in the ad looked absolutely nothing like the hotel. When I called the next day to get a refund The person told me the reason the hotel looked like that is because they had a fire three years ago. So the hotel had not been repaired. It seriously looked like a scary seedy motel in a bad movie. They told me I would have to contact Expedia to get the refund. I have not gotten my refund.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Sheila, We are sorry to hear about your experience and appreciate you bringing it to our attention. For any compensation related inquiries, we recommend reaching out to Expedia directly, as they handle booking details and refunds. We value all guest feedback and will take your comments into consideration for future improvements.

6/10 (普通)

Birgit

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Ein Teil war abgebrannt, Checkin und Frühstück in einem Raum. Zimmer in die Jahre gekommen. Bett war okay. Gut war der kostenlose Transfer.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Hello Birgit, We appreciate your feedback and regret to learn about the inconveniences you faced during your stay. Your comments will be shared with the relevant departments for further review. We are pleased to hear that you found our complimentary transfer service beneficial. If you have any further concerns, we recommend reaching out to our management team directly for assistance.

4/10 (不満)

Terye、Juneau

良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Basic room, not the size I asked for. Bathroom door couldn’t close all the way. An overhead light was out. I was next to a stairwell and outside door with a lot of noise past 1 am and a drunken party in the room above. Next to McDonalds and across the street from Wendy’s. Bus stop nearby. Airport shuttle leaves hourly.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Terye, We appreciate your feedback on your recent stay with us. For specific room preferences or issues, please reach out to our management team directly for future reservations. It's great to hear you found the location convenient with nearby amenities and transportation options available. Thank you for taking the time to share your experience with us.

4/10 (不満)

Rose

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The main hotel is in shambles and windows were boarded up. Around back is the temporary hotel, really messy and tiny temporary office. Half of light bulbs were burned out, lots of patches on the walls, balcony door wouldn't lock.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Rose, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value all feedback as it helps us make improvements for future guests. Our team is always working to ensure a comfortable and pleasant stay for all our guests.

2/10 (非常に不満)

Debasmita

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would have given a negative score to this hotel. It is the worst ever hotel I have stayed in my entire life. The staff are rude and indifferent. There is no lift to carry heavy luggage to the upper floors where we stayed. No porter service either. There was no room service nor coffee maker in the room, even though it was listed in the amenities. The beds felt soggy and damp. The room was dirty. The bathroom sink did not drain and despite informing about it to the front desk, they did not take care of it for over 24 hours. The free breakfast was a joke, we preferred eating outside. The parking was shady and very limited to maneuver a compact car even. The stay overall was horrible and the management seemed indifferent about it.
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Debasmita,We regret to hear about your disappointment and inconvenience during your recent stay. We strive for exemplary guest experiences and apologize if we fell short of your expectations. Your feedback will be shared with the relevant departments for improvement. Thank you for bringing these concerns to our attention, as we constantly aim to enhance our guests' satisfaction.

2/10 (非常に不満)

Samantha

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Samantha,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to further discuss your stay and address any concerns you may have. We value your feedback and would like the opportunity to make it right for you.

2/10 (非常に不満)

Ethan

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nasty
2024 年 5 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 5 月 9 日)
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel.

10/10 (非常に良い)

Migdalia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location transportation to and from airport plus breakfast at a great price
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Migdalia,We are delighted to hear that you appreciated our convenient location, transportation options, and breakfast offerings during your stay. We strive to provide our guests with a seamless experience from start to finish. Should you have any further feedback or requests, please do not hesitate to reach out to us directly.

2/10 (非常に不満)

Jennifer

グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The pictures were completely misleading. This place is beyond run down. The bathroom door wouldnt even close because the hinges were coming off the wall abs door. The door looked as if it had been kicked in and not repaired. Missing covers over outlets. Bare drywall from giant holes in the wall, shoe boxes used to level the table, and what looked to be a bullet hole in the ceiling with a paper towle shoved in it. Also nothing to secure the sliding door so not much stopping somone from easily getting up to the second floor balcony and breaking in. Needless to say we didnt spend the night. I dont think we made it a full hour before we checked into the puffin right next door.
2024 年 5 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 5 月 5 日)
I am sorry that hotel did not meet your expectations and your feedback helps us to make a better hotel

8/10 (良い)

Sean

.
2024 年 4 月に 3 泊滞在
jからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for staying with us and your feedback. Have a nice trip.

2/10 (非常に不満)

Douglas

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The business burned 2 years ago and it has had no repairs done to the burned area. Discusting dirty, stinks. Should not be open for business. No option to go elsewhere. NEVER AGAIN!
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Douglas, We appreciate you sharing your feedback with us. Our team is constantly working to ensure all areas of the hotel meet our guests' standards. Your concerns will be communicated to the management for further review and improvements. Thank you for bringing this to our attention.

4/10 (不満)

Marian

気になった点 : 清潔度
2024 年 4 月に 3 泊滞在
jからの返信 (投稿日 : 2024 年 5 月 1 日)
I am sorry that hotel did not meet your expectations and your feedback help us to make a better hotel.

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love this
2024 年 4 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for staying with us and your feedback.

2/10 (非常に不満)

Hazen

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was covered in dog hair and was extremely dirty, the door had a crack in it so you could hear everything in the halls, sheets were gross too. When I asked about moving rooms the front desk person said they wouldn’t bc the room was thru Expedia and refused to refund. I will never use Expedia again if this is not fully refunded, this was absolutely the worst hotel experience I’ve ever had.
2024 年 4 月に 2 泊滞在
jからの返信 (投稿日 : 2024 年 4 月 29 日)
I am sorry that happened to you and thank you for your feedback.

6/10 (普通)

joyce

2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Hello joyce, We strive for excellence and regret any shortcomings in your stay. Please reach out to us with details of your experience so we can improve. We value your insights and hope to welcome you back for a better stay.

8/10 (良い)

joyce

2024 年 4 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for staying with us and your feedback. Have a nice trip.

2/10 (非常に不満)

Kevin

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was the worse stay ive every been to. The halls smells terrible, lock in the front door was questionable. I close the door without thinking much about it, took a shower, try to get out and the door not opening, had my brother to card shimmey the door open and notice the door was broken amd had to use the bathroom with the door slightly open just to not get stuck in. And the upstairs was loud no body did anything about it. Never coming back here again.
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 15 日)
Hello Kevin, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services. Please feel free to address your concerns directly with our management team for further assistance. Thank you for sharing your feedback with us.

6/10 (普通)

joyce

Needed but not goven
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello joyce, We apologize for any inconvenience you experienced during your stay. Your feedback is invaluable and will be shared with the team for improvement. If there is anything further you would like to discuss, please do not hesitate to reach out to our management team directly. Thank you for bringing this to our attention.

6/10 (普通)

joyce

家族旅行
Handicap people are not supposed to be on the third floor
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello joyce, We appreciate your feedback on our accessibility, and we apologize for any inconvenience experienced during your stay. We encourage guests with specific needs to inform us in advance to better assist with room allocation. Your comments will help us improve our services for future guests.

10/10 (非常に良い)

Billy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was good
2024 年 4 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Hello Billy,We are pleased to hear that you had a satisfactory experience at our hotel. If you have any further feedback or suggestions to share, do not hesitate to reach out to us. We appreciate your valuable input and hope to welcome you back in the future.

2/10 (非常に不満)

Mark

出張, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was there went to my room for a couple minutes turned around immediately and left. Did not feel safe!
Jamesからの返信 (投稿日 : 2024 年 4 月 7 日)
I am sorry to hear that and your feedback helps us to make a better hotel.

2/10 (非常に不満)

Tzvetanka

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The building is in terrible condition after a fire 2 years ago ! It was not mentioned on your page. There is a noise and construction work is ongoing till the evening. There should not be hotel rooms renting in such building. The office is in disarray, dirty and messy and that's where the coffee / tea is served. It is an airport hotel but there is not dedicated luggage room for after check out, we were offered to leave our suitcases in the "office". I think it was safer to leave them in front of the hotel. We were planing to spend a few hours in the city, but rather spent them at the airport. We use Expedia services for more than 20 years and this was the worst experience we ever had with you and any other competitor company.
2024 年 3 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 31 日)
I am sorry to hear that one of two buildings burnt down but one building is in operating condition.

8/10 (良い)

Crystal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was big and spacious, the only issue was the main building was burned down and boarded off which disrupted the travel in the parkinglot (it was bad)
2024 年 3 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for staying with us and your feed back.. Have a nice trip.

10/10 (非常に良い)

Julian

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone nice and friendly. I highly recommend it.
2024 年 2 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 3 月 21 日)
Thank you for staying with us and good feed back. Have a nice trip.

2/10 (非常に不満)

Stuart

気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The building on the ad looks to have burned down and the property in use is old and not well upkept. Reception area was an old room, very dirty and cluttered. While waiting to check in, witnessed the owner and previous patron yelling at each other for 5 minutes. Hallways very loud all all night with people coming and going. Yelling/fighting from rooms above and beside until 4am. Bed was very worn out. Gum on the floor and holes in the celling. No coffee or even a cup provided. No towels in the room. Airport shuttle driver in old beat-up van, did not say much or even confirm who I was. No breakfast provided as advertised.
Jamesからの返信 (投稿日 : 2024 年 3 月 15 日)
Yes, we have two separate buildings and we are in operating the hotel with 61 units building since 42 units building bunt down.

6/10 (普通)

Payton

2024 年 3 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for staying with us and your feedback.

2/10 (非常に不満)

Deborah

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was half burned, and there was absolutely no electricity. The man wouldn’t even let me in the door.
2024 年 2 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 22 日)
I am sorry that happened to you, but the power was out in whole town at that time.

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備
Needs Repairs
1/2 of the hotel is boarded up from a fire. They didn't have the room that I had reserved. The parking lot didn't have any of the snow removed. It was difficult to navigate around the lot and it seemed quite sketchy. The part of the building still open is in desperate need of repairs. I could see construction materials around so I think repairs are happening. The room was clean.
2024 年 2 月に 1 泊滞在
Jamesからの返信 (投稿日 : 2024 年 2 月 20 日)
Yes, the front building bunt down, but we accommodate our guests in 60 units building where the building is fine.

2/10 (非常に不満)

Devin

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was the dirtiest place I have ever stayed in. The bathroom door was kicked in and the floors were sticky. Will never go here again.
2024 年 2 月に 2 泊滞在
Jからの返信 (投稿日 : 2024 年 2 月 19 日)
I am sorry that happened to you and your feed back helps us to make a better hotel.

4/10 (不満)

Zachary

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Evidently part of the hotel burned in a fire. The office is a make shift office, all the staff are really nice. The first room we got there was no heat. -17 degrees, so They were great about moving us. Second room the hot water in the shower didn't work and the TV didn't work. We sponge bathed since we only stayed two nights. Price reflected the hotel. Won't stay here again, but the staff were all really nice considering the conditions.
2024 年 1 月に 2 泊滞在
Jからの返信 (投稿日 : 2024 年 2 月 3 日)
I am sorry that happened to you and your feed back helps us to make a better hotel

10/10 (非常に良い)

Paige

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Jからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for staying with us and your review. Have a nice day.

2/10 (非常に不満)

Jules

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beds were filthy and dirty no towels, no toilet paper ceiling falling in people passed out in the hallway should be condemned
2024 年 1 月に 1 泊滞在
jからの返信 (投稿日 : 2024 年 1 月 28 日)
I am sorry that hotel did not meet your expectation and your feed back helps to make a better hotel.

10/10 (非常に良い)

Marjorie G

2024 年 1 月に 2 泊滞在
Jamesからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for staying with us and your review. Have a nice trip.

2/10 (非常に不満)

Theodore

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There was hair and some other type of solids (dirt, small pebbles) all over the bed sheets. I ended up sleeping on top of the comforter with all my clothes on. It was very noisy and you could hear loud tvs and music though the wall. Spend a few extra dollars and go down the road to the Lakefront Hotel.
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 20 日)
Hello Theodore, We apologize for any inconvenience you experienced during your stay. Our housekeeping team takes great care to ensure the cleanliness of our rooms, and we apologize if there were any oversights. We appreciate your feedback regarding the noise, and we will look into implementing further measures to enhance soundproofing. We value your input and hope you will consider staying with us again in the future.

2/10 (非常に不満)

kim

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Filthy
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello kim, We're sorry to hear about your experience. We appreciate your feedback and will share it with our housekeeping team for immediate improvement. Your satisfaction is important to us and we hope to welcome you back in the future for a more enjoyable stay.

2/10 (非常に不満)

Brian

気になった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Brian, We apologize if your experience with our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific issues you may have encountered during your stay. We value your feedback and strive to provide the best possible experience for all our guests.

6/10 (普通)

Marie

2024 年 1 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Marie, We appreciate you choosing our hotel for your stay. Your satisfaction is important to us, so we encourage you to reach out to us directly with any feedback or concerns you may have had during your stay. We value your input and want to ensure a positive experience for all of our guests.

6/10 (普通)

Jason

Quiet solid room no complaints.
2023 年 12 月に 10 泊滞在
Managerからの返信 (投稿日 : 2024 年 1 月 13 日)
Hello Jason,Thank you for choosing our hotel for your recent stay! We're delighted to hear that you found your room to be quiet and solid. It's always a pleasure to provide a comfortable experience for our guests. We appreciate your feedback and hope to welcome you back again in the future.