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ロイヤル パーク ホテル アルマトイの口コミ

3 out of 5
ロイヤル パーク ホテル アルマトイ
Sholokhov St. 29, Almaty

口コミ

9.6

最高に素晴らしい

評価 10 - 22 件の口コミ中 16 件が非常に良い" "
評価 8 - 22 件の口コミ中 6 件が良い" "
評価 6 - 22 件の口コミ中 0 件が普通" "
評価 4 - 22 件の口コミ中 0 件が不満" "
評価 2 - 22 件の口コミ中 0 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.2/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Douglas、Colorado Springs

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check-in at midnight was flawless. And check-out the same. Room was comfortable and quiet. Everything was very nice.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Tuguldur

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location for airport transfer. Called hotel to notify late 1 AM check-in. Staff was helpful with late night check in. Hotel could work on reducing noise.

8/10 (良い)

Luis

2022 年 7 月に 1 泊滞在

8/10 (良い)

mounif

良かった点 : 設備とサービス
It is good value for money but requires higher standards of cleanliness particularly at the reception. Also only one reception understands English.
2022 年 4 月に 3 泊滞在
Reservation Department Managerからの返信 (投稿日 : 2022 年 5 月 20 日)
Good day, Dear Mounif, Thank you for your review, we are sorry to hear about the inconvienience you have experienced during your accommodation. We will make sure that your next stay will be more enjoyable.

10/10 (非常に良い)

Craig、turriff

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful staff.
2022 年 3 月に 1 泊滞在
Reservation department of '"Royal Park" Hotelからの返信 (投稿日 : 2022 年 4 月 9 日)
Good day, Dear Craig, Thank you for you kind review!

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 10 月に 1 泊滞在

10/10 (非常に良い)

Daniiar

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best service!!! Nice and clean, thank u for barmen
2021 年 9 月に 1 泊滞在
Reservation department of '"Royal Park" Hotelからの返信 (投稿日 : 2021 年 10 月 12 日)
Good day! Dear Daniiar, thanks for your kind review. Hope to see you in our hotel again.

10/10 (非常に良い)

Zhanna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Will stay again
Very conveniently located hotel if you need a stay before departing to the airport (just about 10-15 min away). The staff was very helpful and friendly, and I really enjoyed my experience there.
2021 年 5 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

May、Sydney

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the service provided by Zhamalay. She's an intelligent young lady, very helpful in organizing a day trip for us. Also gave good suggestions on the dinner we had from the kitchen. Kitchen serve good food. Only downside is the location of the hotel, far from city centre but convenient for those travel by train to other countries as it's close to railway station
2019 年 10 月に 1 泊滞在
Nadira Aznabakiyevaからの返信 (投稿日 : 2019 年 10 月 24 日)
Dear May, Thank you very much for taking your time to give us comments regarding your recent stay at Royal Park Hotel. We are very glad to hear that you loved our services and staff. We will definitely share your comments with our staff. Your reviews helps us to ipmrove the standard of facilities and services offered to all our guest. We wish you all the best and look forward to see you again at our hotel. Kind regards, Guest relation manager

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice rooms, good service convenient to airport and great price
2019 年 10 月に 1 泊滞在
Nadira Aznabakiyevaからの返信 (投稿日 : 2019 年 10 月 24 日)
Dear Guest, Thank you for your review. We are glad to hear that you enjoyed your stay at Royal Park Hotel. We look forward to welcome you again at our hotel. Kind regards, Guest relation manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff in the hotel especially at the reception is excellent. A person in particular that is a key to this hotel and a big asset is Zhamalay. She will do her best to make the client happy. My flight was late at night and I was able to do a late checking. My stay was a real plaisant. I wish only the hotel train the staff especially in the restaurant to learn English. Basic English is important to serve client. A need of an English Channel for the TV is important. I could not follow the news around the world during my whole stay.
2019 年 7 月に 10 泊滞在
Nadira Aznabakiyevaからの返信 (投稿日 : 2019 年 8 月 17 日)
Dear Guest, Thank you for taking your time to leave a review. We are happy to hear that you enjoyed our services. Let us apologize for the inconveniences you faced during your stay. We will take into account above mentioned notes. We hope to welcome you again at Royal Park Hotel! Kind regards, Guest relation manager

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
공항에서 가깝고 저렴하고 아침식사도 잘나오고 방이 깨끗함. 직원이 친절하고 옆에 큰 쇼핑몰도 었어 장보기 편리. 특히 공항까지 무료셔틀버스 운영. 가성비 최고!
2019 年 6 月に 1 泊滞在
Nadira Aznabakiyeva, Reservation Managerからの返信 (投稿日 : 2019 年 6 月 26 日)
Dear Guest, Thank you for your review. We happy to know that you enjoyed your stay at our hotel. We will be glad to welcome you again and provide the best services for you at Royal Park Hotel.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 6 月に 1 泊滞在
Nadira Aznabakiyeva, Reservation Managerからの返信 (投稿日 : 2019 年 6 月 27 日)
Dear Guest, Thank you for your feedback. We are pleased to know that you enjoyed your stay at our hotel. We will be happy to welcome you again at Royal Park Hotel.

10/10 (非常に良い)

EUNSEOLWHA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
너무 감사했어요.
모든 것이 완벽했습니다. 카자흐스탄의 기후특성상 시든 채소와 너무 익은 과일이 인상깊었습니다. 풍부한 치즈가 기억에 남구요. 특히 너무 익은 사과가 너무 맛있었습니다. 호텔 서비스는 최상이었습니다. 너무 친절한 직원분들,더운물, 공항 셔틀서비스,예쁜 건물 실내, 등 완벽했습니다. 또 가고 싶네요.
2019 年 3 月に 1 泊滞在
Guest relation departmentからの返信 (投稿日 : 2019 年 3 月 12 日)
고마워.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean. Courteous staff. Airport pick-up - all good
2019 年 1 月に 1 泊滞在
Guest relation managerからの返信 (投稿日 : 2019 年 1 月 12 日)
Dear Guest, Thank you for your review. We are happy to hear that you enjoyed your stay at Royal Park Hotel. We will be glad to welcome you again at our hotel.

10/10 (非常に良い)

Douglas、USA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shuttle driver was waiting with a sign at the airport. When you arrive at 4am, this is awesome! Hotel is clean & comfortable. Bed was great!
2018 年 10 月に 1 泊滞在
Nadira Aznabakiyeva, Reservation Managerからの返信 (投稿日 : 2018 年 10 月 16 日)
Dear Mr.Douglas, Thank you for taking your time to write review. We are happy to know that you enjoyed your stay at our hotel. We will be glad to see you again at Royal Park Hotel! Kind regards, Guest relation department

8/10 (良い)

BrijKishoreLodh、Bishkek

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Breakfast assortment was terrible. They provide only Soviet style fixed 3 varieties and you have to select one . Also the quantity is very insufficient.
2018 年 8 月に 1 泊滞在
Nadira Aznabakiyeva, Reservation managerからの返信 (投稿日 : 2018 年 8 月 9 日)
Dear Mr.Brij Kishore Lodh, Thank you for your feed back. We apologize that our service did not satisfy your expactations. We offer continental breakfast to all our guests. We provide 5 different kind of breakfast at our hotel. We will find out why you have been provided only 3 kind of breakfast and definetely fix it.Our guests satisfaction is our first priority. We apologize one more time and hope to see you again at our hotel.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great staff and location near airport.
Great staff and wonderful service. Close to airport. I suggest you book the taxi through the hotel as I had a taxi driver from airport take me very far from hotel. In the end it would have been cheaper and faster to book the arrival taxi through hotel as it seems most taxi drivers do not know the hotel and cannot read English.
Nadira Aznabakiyeva, Reservation managerからの返信 (投稿日 : 2018 年 4 月 25 日)
Dear guest, Thank you for taking your time to leave the review. We are happy to hear about our great staff and services. And we are very sorry to hear about our local taxi services. We offer our hotel shuttle bus service to guests in our site. The guests can book our shuttle service in advance as well. We hope to see you again at our hotel! Take care!

8/10 (良い)

Frank、Italy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
best hotel near the airport
nice Hotel , just 6 km away from the ALA Almaty airport, clean, big room, big Toilet, big bed, A/C , TV, minibar, wardrobe, security box, table, 2 chairs, big windows, very confortable.