2/10 (非常に不満)
Mary、Any city
家族旅行
2024 年 6 月 2 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス
The pictures on the website are so misleading. I don't know where Expedia got those pics but that isnt the same place we went too. Our room stunk like dirty laundry and it was the pillows. When we asked for a refund they refused to approve the refund after saying they would. The area around the place was abandoned, dirty just like the hotel. There were mattresses in the hallway and we thought staff was a bit rude to the other people but they acted nice toward us. Little did we know that they had planned all along to deny our refund. Had the pictures not been so misleading we would not have booked our stay here. We were in a strange place for a funeral and we didn't know anything about this place. As travelers we were really yltaken advantage of. Expedia is also responsible for this deception since they have the wrong information on their website. No one from the hotel or Expedia has reached out to us to correct this issue. Expedia offered a $25.00 credit that was all.
Mary Gonzalez
Mary
2024 年 5 月に 1 泊滞在