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ヴィラ・ヴィータ・パークの口コミ

5 out of 5
ヴィラ・ヴィータ・パーク
Rua Anneliese Pohl, Alporchinhos, Porches, Lagoa, Algarve

口コミ

9.8

最高に素晴らしい

評価 10 - 535 件の口コミ中 492 件が非常に良い" "
評価 8 - 535 件の口コミ中 31 件が良い" "
評価 6 - 535 件の口コミ中 10 件が普通" "
評価 4 - 535 件の口コミ中 1 件が不満" "
評価 2 - 535 件の口コミ中 1 件が非常に不満" "

10/10

清潔度

10/10

スタッフとサービス

9.8/10

設備とサービス

9.8/10

施設のコンディションと設備

9.6/10

環境への配慮

口コミ

10/10 (非常に良い)

natalie

カップルで旅行
良かった点 : 設備とサービス
Absolutely wonderful! The breakfast staff that worked from 5/18-5/21 were fantastic. They were so welcoming and relaxing. Definitely 5 star plus. We stayed in a suite with the rooftop. Loved the room. House keeping kept our room tidy and stocked with water. When I was leaving someone from the front desk handed me a box of chocolates for my birthday as a gift. I never mentioned it was my birthday to anyone during my stay. Just a lovely stay all around. Can’t wait to visit again next year.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Chris

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent property for young families. Lots of dining options and a great kids club. Staff are incredibly friendly and helpful
2024 年 5 月に 10 泊滞在

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything it’s a Magic place
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
spacious campus property with number of different restaurants bars pools all of which are staffed by enthusiastic well trained staff who cannot do enough for you -Range of facilities -including 3 beachside off campus restaurants and beer garden and transport shuttles-means that once collected from airport you can spend full week on site needing no car -great for relaxing holiday stay
2024 年 4 月に 7 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Mr. David,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed the variety of our restaurants, bars, and pools, as well as the attentive service from our staff.We strive to provide everything our guests need for a perfect stay, and your kind words are greatly appreciated. We look forward to welcoming you back to Vila Vita Parc.Kind regards, Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

David

2024 年 4 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Mr. David,Thank you so much for taking the time to rate your experience at Vila Vita Parc!We look forward to welcoming you back for another 5 out of 5 experience.Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

David、LINCOLN

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a fabulous time in this little oasis! The staff was incredibly gracious, polite, friendly and helpful. We felt utterly pampered and would definitely return and recommend it as a destination to others!
2024 年 4 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Mr. David,Thank you for your wonderful feedback! We are overjoyed to hear that you had a fabulous time and felt utterly pampered during your stay. We look forward to welcoming you back to our little oasis and appreciate your recommendations!Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Marcia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful campus and staff attention was excellent.
2024 年 4 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Ms. Marcia,Thank you for your kind words! We are delighted that you enjoyed our beautiful propertie and experienced excellent attention from our staff. We hope to welcome you back to Vila Vita Parc soon!Best regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Betty

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most wonderful relaxing stay I have ever had. They have absolutely the nicest, happiest people working there. Awesome‼️
2024 年 4 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Ms. Betty,Thank you for your lovely feedback! We are thrilled to hear that you had the most wonderful and relaxing stay with us. We look forward to welcoming you back for another awesome experience at Vila Vita Parc!Best regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Ms. Maria,We greatly appreciate you taking the time to review your recent experience at Vila Vita Parc.Looking forward to welcoming you back soon for another exceptional stay!Best regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Richard、Hallam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a really amazing time Vila Vita Parc, the staff were very attentive and the view was amazing where we stayed. We really enjoyed the vegan options of food we had for breakfast, definitely worth the stay.
2024 年 3 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Mr. Richard,Thank you ever so much for taking the time to share your wonderful experience with us. We are absolutely thrilled to learn that you had a truly amazing time during your stay.It warms our hearts to hear that our attentive staff contributed to making your stay memorable. Providing exceptional service is at the core of what we do, and it brings us immense joy to know that you felt well taken care of throughout your time with us.Moreover, we are delighted to hear that you found the view from your accommodation to be amazing. There's nothing quite like waking up to breathtaking views.We look forward to welcoming you back!Sunny regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

QIN KAT

2024 年 2 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear QIN KAT,We greatly appreciate your effort in sharing your feedback with us. The acknowledgment of a perfect 5 out of 5 rating holds significant value for our team.Warm regards,Ana CristinaSpecialist in Guest Review & Reputation

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Guest Review & Reputation Specialistからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear guest, Muito obrigada! This excellent rating with us means the world to us. We look forward to your next visit.Catarina Rego Guest Review & Reputation Specialist

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Guest Review & Reputation Specialistからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Guest, We are sincerely grateful for your 5-star rating and for sharing your positive experience with us.Warmest Regards, Catarina Rego Guest Review & Reputation Specialist

10/10 (非常に良い)

karyn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Everything was absolutely wonderful!
2024 年 2 月に 4 泊滞在
Guest Review & Reputation Specialistからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Ms Karyn,We sincerely appreciate you taking the time to rate us with 5-stars. We are delighted to have provided you with a great experience and we hope to have the pleasure of welcoming you again in the future.Warmest Regards, Catarina Rego Guest Review & Reputation Specialist

8/10 (良い)

Olof

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super stay!
A lovely hotel with excellent service and an ambiance difficult to top. The rooms are starting to get slightly worn and to stay at the very top, we hope that a refurbish is in the plans in a not too distant future.
2024 年 2 月に 1 泊滞在
Guest Review & Reputation Specialistからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Mr. Olof, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our excellent service and the unique ambiance of our property.Your feedback regarding the condition of the rooms is valuable to us, and we want to assure you that we had already acknowledged this matter during your stay. While maintaining the highest standards for our accommodations is always a priority, we are currently focusing our efforts on renovating our health club to ensure an exceptional experience for all our guests.Rest assured that your comfort and satisfaction are important to us, and we will certainly consider your feedback as we continuously plan for future enhancements.We appreciate your patience and understanding as we are perfecting our facilities. We look forward to welcoming you back in the future.Warmest Regards, Catarina Rego Guest Review & Reputation Specialist

10/10 (非常に良い)

Sophia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
best hotel in algarve, with multiple restaurants, amazing views, and incredible service
2024 年 1 月に 1 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Ms. Sophia,Thank you for your glowing review! We are more than happy to be recognized as the best hotel in Algarve. Our team is delighted that you enjoyed our multiple restaurants, breathtaking views, and the incredible service we strive to provide. We look forward to welcoming you back for another exceptional experience at Vila Vita Parc.Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parfait pour ceux qui souhaitent se faire dorloter
2023 年 12 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 1 月 29 日)
Chère Madame Sarah,Nous sommes ravis que vous ayez apprécié votre séjour à Vila Vita Parc. Nous nous engageons à offrir une expérience où le bien-être et le confort sont au cœur de tout. Nous vous remercions pour votre aimable commentaire et nous nous réjouissons de vous accueillir à nouveau.Cordialement,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

duncan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 13 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Mr. Duncan, Thank you very much for taking the time to rate your last experience at Vila Vita Parc!We look forward to welcoming you back soon.Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Antti

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Antti,Thank you so much for choosing Vila Vita Parc and for taking the time to rate your experience with us.We look forward to the opportunity of welcoming you back!Sunny regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Aluisio de A

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel Excelente
Hotel grande, mas excelente. Ótimas acomodações, espaçosas e funcionais. Acesso à praia com espreguiçadeiras e serviço de bar, 3 piscinas, 12 restaurantes, uma estrutura realmente fantástica.
2023 年 9 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 1 月 29 日)
Estimado Sr. Aluisio de A,Agradecemos imenso o seu feedback extremamente positivo! Os seus comentários inspiram-nos e motivam-nos a continuar a trabalhar diariamente para proporcionar experiências extraordinárias e memoráveis aos nossos hóspedes.Esperamos ter a oportunidade de dar-lhe novamente as boas vindas!Atenciosamente,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Armin

2023 年 11 月に 7 泊滞在
Ana Cristinaからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Armin,On behalf of the entire team at Vila Vita Parc, we would like to express our sincere gratitude for the excellent rating of your experience. We look forward to the opportunity to welcome you back!Kindest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Henry

カップルで旅行, グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Tolles Hotel mit dem besonderem EXTRA wie Service,Ausstattung und Qualität! Es gibt nur beim Frühstück immer wieder ein kleines Kaffee Problem! Es dauert unverhältnismäßig lange, bis man Ihn bekommt! Das war leider letztes Jahr genauso
2023 年 11 月に 4 泊滞在

8/10 (良い)

Ingrid

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Het was een heel fijn verblijf.
2023 年 11 月に 7 泊滞在

10/10 (非常に良い)

John、Menasha

2023 年 10 月に 5 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Mr. John,We appreciate you dedicating time to share your feedback on your recent experience at Vila Vita Parc !We look forward to your return!Best regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Lorin

2023 年 11 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Lorin,Thank you for taking the time to rate your experience at Vila Vita Parc!We look forward to welcoming you back for another 5 out of 5 stay!Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

pedro

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Mr. Pedro,Thank you so much for sharing this wonderful picture with us! We truly appreciate your thoughtfulness in capturing and sending a piece of your experience at Vila Vita Parc.Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Kim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfection
2023 年 10 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Kim,We are delighted to express our sincere gratitude for your recent five out of five rating. Your feedback is immensely important to us!Thank you for choosing Vila Vita Parc and we look forward to welcoming you back.Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Ulrike

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Ein perfekter Aufenthalt, immer gerne wieder😁
2023 年 10 月に 6 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 16 日)
Liebe Ulrike,vielen Dank für Ihre Bewertung und die netten Worte zu Ihrem letzten Aufenthalt in der Vila Vita Parc!Wir freuen uns darauf, Sie in Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Heather

2023 年 10 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Ms. Heather,Thank you so much for taking the time to rate your recent experience at Vila Vita Parc!We are looking forward to welcoming you again.Kindest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a 5star all the way! From the moment we checked in to our departure. The staff were very attentive on all fronts. The meals were well orchestrated and prepared. The facilities and suites are very well cared for and clean. And, of course the view of the magnificent Atlantic was spectacular. The only negative comment is that the breakfast at the Atlantic restaurant was very slow and not as well oriented as the main dining room off of the Club House.
2023 年 10 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Ms. Susan,Thank you for taking the time to share your positive experience at Vila Vita Parc! We are thrilled to hear that your stay with us was 5-star from check-in to departure. It is our goal to provide exceptional service, and we are pleased that our staff's attentiveness contributed to your overall satisfaction.We extend our sincere apologies for any inconvenience you may have encountered regarding the breakfast service at the Atlantic restaurant. Your feedback holds great value for us, and we are committed to addressing this matter internally to effect improvements in both service speed and orientation. Your constructive criticism is highly appreciated, as it significantly contributes to our ongoing efforts to enhance the overall guest experience.We hope to have the opportunity to welcome you back to Vila Vita Parc in the future, providing you with an even more flawless and enjoyable stay. Safe travels!Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

ashley

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
VVP exceeded our expectations. The service is top notch. I became ill before arriving at the hotel, and upon my arrival, they coordinated a doctor visit immediately. The restaurants and are amazing and the concierge goes above and beyond.
2023 年 10 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear ashley,We are thrilled to hear about your positive experience at Vila Vita Parc! It is always reassuring when a service not only meets but exceeds expectations.We sincerely regret that you fell ill before arriving at the hotel, but we are pleased to hear that our team promptly coordinated a doctor visit for you. Your well-being is of paramount importance to us, and we are committed to going above and beyond to ensure your comfort and satisfaction.Your positive remarks about our restaurants and the exceptional service provided by our concierge team are truly appreciated.We look forward to welcoming you back to Vila Vita Parc for another memorable stay in the future. Safe travels!Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Maxim

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay, nearly everything was perfect!
2023 年 10 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Maxim,We cannot thank you enough for the amazing comment on your last experience at Vila Vita Parc!We look forward to welcome you back for another wonderful stay.Warmest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Yi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful landscape and buildings!
2023 年 9 月に 1 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Yi,Thank you for taking the time to share your feedback on your recent experience at Vila Vita Parc!We hope to welcome you back in the near future.Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
John - Vila Vita Parc
Impeccable in every aspect, everyone was friendly, helpful and did everything to make our stay perfect. Food, service and hospitality were the best in the business. Can’t wait to return!
2023 年 9 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Mr. John,We are thrilled to receive your amazing feedback! Thank you for taking the time to share your experience. We are delighted to hear that you found our service impeccable and our team friendly and helpful. It is our goal to ensure that every aspect of your stay is perfect, and we are delighted that you felt that way. We cannot wait to welcome you back. See you soon!Warmest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Ross

2023 年 9 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Ross,Thank you very much for taking the time to share your feedback regarding your recent experience at Vila Vita Parc!Looking forward to welcoming you back.Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Daniel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely location, the indoor out door pool was the quietest and we used this most
2023 年 8 月に 7 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 31 日)
Dear Mr. Daniel,Thank you for your kind comment! We are delighted to hear that you enjoyed our lovely location and made the most of our indoor-outdoor pool. Your feedback is greatly appreciated, and we hope to welcome you back for another relaxing visit in the future!Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Natacha

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2023 年 9 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear Ms. Natacha,Thank you for taking the time to rate your experience at Vila Vita Parc!We look forward to welcome you back.Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Andrea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Vila vita is beautiful. The grounds are gorgeous and the pool is very relaxing! The rooms are spacious and comfortable. I love if!
2023 年 9 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Andrea,Thank you so much for taking the time to leave us a 5-star rating! Your feedback is greatly appreciated, and it motivates us to continue providing top-notch service and experiences to all our guests.We hope to have the pleasure of welcoming you back in the future!Warmest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Gian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Das Paradies
Ein Paradies in jeglicher hinsicht. Verwöhnung , erholung, erlebnis, freundlichkeit. Einfach Top
2023 年 9 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 9 月 21 日)
Lieber Gian,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrer jüngsten Erfahrung mit uns zu geben!Wir freuen uns darauf, Sie wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Mr. Gary,Thank you so much for taking the time to rate us! We look forward to welcoming you back soon.Kindest regards,Ana CristinaGuest Review & Reputation Specialist

6/10 (普通)

daniel

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
No respetan el horario del check in
Al llegar al hotel tardaron dos horas más del check in argumentando q son políticas de la empresa dar la habitación a la hora q ellos quieran aunque sea después del check in establecido ,te hacen esperar y pierdes la tarde pésimo .el staff muy amable pero hicieron de esta estancia una mala experiencia
2023 年 8 月に 1 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 9 月 5 日)
Estimado Sr. Daniel,Gracias por darnos la oportunidad de reiterar nuestra política de check-in. Nuestro horario de check-in comienza a las 14:00h y, a pesar de nuestros continuos esfuerzos por tener las habitaciones listas lo antes posible, en ocasiones nos encontramos con situaciones en las que el servicio se ve afectado debido a factores como la alta demanda o la necesidad de realizar tareas de limpieza y preparación más intensivas.Valoramos sus comentarios y le pedimos disculpas por cualquier inconveniente causado por el tiempo de espera. Agradecemos su mención positiva al comportamiento de nuestro personal durante este proceso. Lamentamos profundamente que esta experiencia haya tenido un impacto negativo en su estancia, pero esperamos que esto no le disuada de volver a alojarse con nosotros en el futuro.Cordialmente,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

nick

2023 年 8 月に 7 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 10 月 2 日)
Dear nick,Thank you so mucg for the 5 out of 5 rating! We are looking forward to welcoming you back very soon.Kindest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Amazing staff. Loved paddle boarding. Fantastic breakfast.
2023 年 7 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Mr. Flamman,Thank you for choosing Vila Vita Parc! We are thrilled to hear that you had a great time with us and that our staff made your experience even more enjoyable.Once again, thank you for your valuable feedback. We look forward to welcoming you back for another remarkable experience in the future.Kind regards,Ana CristinaGuest Review & Reputation Specialist

4/10 (不満)

Alan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice property and friendly staff. Rooms needed an update. Our king size bed was two tiny beds pushed together with a gap in between. Leaky toilet keep us at night, hot water issues. The two bedroom apartment was completely outside the resort and far from all the amenities. I expected much more for the price
2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

B

良かった点 : 清潔度、スタッフとサービス
2023 年 6 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Ms. Fuentes, Thank you for taking the time to rate us! We look forward to welcoming you back to Vila Vita Parc.Kindest regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Ryan

2023 年 6 月に 4 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Mr. Ferguson,Thank you so much for the amazing rating!We look forward to welcoming you back very soon.Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

Suzanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Spectacular hotel
This is an amazing hotel. I cannot speak highly enough. It’s wonderful in every way.
2023 年 6 月に 3 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 8 月 3 日)
Dear Mrs. Griffiths,We sincerely appreciate your amazing review! We strive to create a wonderful and memorable stay for all our guests, and we are delighted that we succeeded in meeting your expectations in every aspect. We hope to have the pleasure of welcoming you back in the future.Warm regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

bryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent, but no room upgrade or free bottle of wine as part of the VIP package
2023 年 6 月に 2 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Mr. Thomson,Thank you so much for taking the time to share your experience with us!We are very happy that you had an overall pleasant experience. Concerning the VIP package, due to the high occupancy we were unfortunately not able to provide you with the room upgrade.The complimentary wine bottle was of course meant to be places on your accommodation and we apologize for falling short on your expectations.We look forward to welcoming you back and to the possibility of meeting all of your expectations during your next stay.Kind regards,Ana CristinaGuest Review & Reputation Specialist

10/10 (非常に良い)

David

2023 年 5 月に 7 泊滞在
Ana Cristinaからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Mr. David,Thank you for the taking the time to review your experience at Vila Vita Parc Resort! We look forward to welcome you back soon.Warmest regards,Ana CristinaGuest Review & Reputation Specialist