Outdoor pool, pool umbrellas, sun loungers
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Reviews of Tolip Family Club Borg El Arab

4 out of 5
Tolip Family Club Borg El Arab
Army Stadium, Gate 8, Borg El Arab, Al-'Amriyah

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 6 out of 24 reviews" "
Rating 4 - Poor. 1 out of 24 reviews" "
Rating 2 - Terrible. 4 out of 24 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar, Lawrence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way to get there seems very complicated to taxi drivers/uber. The GPS system doesn’t seem to work well in that area; plus, there is some road construction going on there.
Stayed 1 night in Oct 2023

8/10 Good

Husam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Michael Fayek on Jun 27, 2023
Dear Sir,Thank you for the great rate our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michael Fayek Asst. Front Office Manager TOLIP Family Club

6/10 Okay

Fikry, Dublin

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Staff are friendly but less professional
Stayed 1 night in Apr 2023

6/10 Okay

MOHAMMED

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from Michael Fayek on Apr 10, 2023
Dear Mr. Mohammed,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Michael Fayek Asst. Front Office Manager TOLIP Family Club

10/10 Excellent

Kareem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Michael Fayek on Feb 14, 2023
Dear Mr. Kareem,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michael Fayek Asst. Front Office Manager TOLIP Family Club

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stay
Stayed 1 night in Jan 2023
Response from Michael Fayek on Feb 14, 2023
Dear Mr. Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Michael Fayek Asst. Front Office Manager TOLIP Family Club

8/10 Good

Emad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from F.O team on Jul 22, 2021
Thanks for your comment , And we are waiting for you next stay soonest

10/10 Excellent

Yousri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ultimate comfort and pleasure.
Great experience in that quiet, clean and tidy hotel. The view is wonderful and the staff are very active and committed. When I have the opportunity to visit Alexandria again, this hotel will be my first choice, God Almighty willing.
In the wonderful garden accompanied by the sunset breezes and the wonderful dry weather
Stayed 1 night in Oct 2020
Response from F.O team on Dec 17, 2020
Thanks sir ,, we are waiting for your visit soon .

6/10 Okay

AWSEISSA

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Padmini, MARIETTA, United States of America

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolip hotels in Alexandria are bad!
Expedia booking for this hotel has the phone number of Tolip Alexandria instead of Tolip Sports City. When we called the number, we were told that the reservation could not be found, but the reservations from expedia are sent later sometimes! So, we arrived at Tolip Alexandria instead of Tolip Sports City. We were told that the booking was for another hotel which was 1.5 hours away! We had a 20 hour train journey with 2 kids prior to arrival, so we were not willing to take another taxi to another hotel which was 1.5 hours away! We asked if they could move the reservation to this hotel, but they refused saying that it was a different management. They were not even willing to give expedia rate for a new booking, they demanded rack rate!. So, we had to find another hotel nearby. Egypt has an economic crisis with tourist downturn, so they try to rip off the tourists that do go there.

8/10 Good

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel very welcoming and friendly staff with professional smile on their faces in spite of the numbers of people were in the hotel on that day for the Egypt vs Ghana game

2/10 Terrible

Josef

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Michael Fayek on Jan 5, 2023
Dear Mr. Josef,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

2/10 Terrible

Ammar

Stayed 2 nights in Oct 2022

4/10 Poor

Hazem

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
فندق متواضع جدا بالنسبه لرسوم الاقامه العاليه جدا على مستوى الفندق
Stayed 1 night in Oct 2021

10/10 Excellent

Hafade

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Profiteurs
A la fin du séjour on nous a demander de payer une serviette sale avec laquelle j’ai essuyé l’eau sale qui fuyait du frigidaire car leurs frigo était défaillant.
Stayed 2 nights in Jul 2021

6/10 Okay

Varley

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 7 nights in Apr 2021

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

6/10 Okay

firas

Liked: Staff & service, property conditions & facilities, room comfort
جيده
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
العجوزه
صوت الاغاني علي البيسين كان عالي اوي طول اليوم
Stayed 2 nights in Jul 2018

2/10 Terrible

nicht mehr hin, Niedersachsen

Disliked: Staff & service, property conditions & facilities
Sehr schlecht nicht empfehlenswert
Unglaublich schlecht Es ist kein Hotel, glaub mir es ist ein Militärlager An jeder Ecke vom Hotel gibt ein Soldat, bei jedem betritt oder Verlass das Hotel wird man und sein Kofer kontrolliert diese Soldaten sind wie überall in Ägypten auch am Flughafen unfreundlich, umverschämt, sehr laut. Ich wollte paar Fotos machen, aber ich hatte Angst von den Soldaten Es ist nicht empfehlenswert und kann gefährlich sein.
Stayed 6 nights in Feb 2018

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق رائع وعاملين خدومين بعده عن الخدمات وموقعه
كانت إقامة جيدة فندق نظيف وهادي والعاملين رائعين وخدومين مشكلته في موقعه وبعده عن الخدمات
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

محمد

Stayed 1 night in Sep 2017