2/10 (非常に不満)
Alexandra
小さなお子様連れの家族旅行
2024 年 4 月 1 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the most inconvenient and inappropriately advertised stay I have ever encountered. We booked on Expedia and specifically looked for regulations as we are familiar with French properties having special or unusual restrictions than USA. I combed through this adverstiment with a fine tooth comb and found nothing other than check in stops at 11p. We arrive and during check in we were notified that doors lock at 11p as well we will have no access to our room daily from 11a-4p. This, we were told, was due to local regulations. Again, nothing of this was mentioned on Expedia. We arrived late so we checked in and stayed the night. We booked this stay for 2 adults and 1 infant. When on vacation or traveling, our hotel is supposed to be our place of rest however here you are denied access to the room you pay almost $200/night to. This is ridiculously unreasonable, especially for us with an infant that has daily naps. We addressed this with the property owners and after some discussion we told them we are leaving and we would like a refund for the nights we did not stay. We booked a total of 8, we slept 2 and they only refunded us 5. There was also no heat. They had space heaters in each room. The toilet didn’t flush properly and the shower made a screeching noise when in use. I respect this is an old property, but this was us accommodating them and not vice versa. The handing of finances is beyond nickel and diming. Clearly they don’t understand the business of hospitality.
Alexandra
2024 年 3 月に 8 泊滞在