2/10 (非常に不満)
Wayne
家族旅行
2023 年 12 月 26 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Booked this hotel as it was near the Taj Mahal and had a restaurant, roof top bar and pool.
Booked for family of four over Xmas period. On arrival staff were polite but appeared at a loss that they had guest booking in. We quickly found out that the restaurant was not in working order and the pool and roof bar were also not usable.
The hotel was unclean and appeared to be still in construction with boarding still up blocking doorways.
We had two rooms, both freezing cold and no heaters. Both rooms were not clean and there was torn bedding. One of the rooms had exposed wiring where a light switch would be and you could only turn the lights on and off from outside the room. The second room had no way of locking the door and leaving it secure.
No safe in the rooms
Mould found growing in one of the rooms
On looking out of our window you looked out onto a building site and there was dried plaster stuck to the outside of the window.
None of the photos advertised by the hotel on Expedia or Trip Advisor reflected what we found in the hotel.
We stayed around 45 minutes before we booked another hotel and walked out.
On the plus side the staff were polite, but this did not make up for the fact that the hotel was still under construction and in my opinion both dirty and unsafe. Please anyone looking at this hotel avoid at all costs.
Wayne
2023 年 12 月に 2 泊滞在