Exemplary guest service characterizes every 5-star hotel in Iwa-kubo. From the minute you arrive, staff cater to your every need, whether offering luggage assistance and storage or providing in-room massage treatments. On top of that, hotels must feature top-rate conveniences to be entitled to a 5-star rating. These can include luxury bath products, an on-site spa, swimming pools, fine dining restaurants and knowledgeable concierge.