「I upgraded because it had a bath, but I was actually offered a room without a bath.I complained repeatedly, but they wouldn't change my room. I was shocked even though I paid for the upgrade. It was my first time using this hotel in a foreign country, so I gave up. I don't want to use it again in the future. Please be careful when making reservations.」
「The room was very clean and it was so cool when I arrived there with the air conditionar turned on. The hotel staff were so friendly so it is highly recommended! 」