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"Excellent staff and service. Food is great."

"Pool clean parking good. Policy of cleaning your room needs to be explained at check in. Drinks need to be colder supply of towels for long stay could go to 4"

"They wouldn’t give me a refund for unused nights, even after their property, and only theirs, was having power outages. I hate doing bad reviews, and I wouldn’t, if they had just refunded me the nights I canceled. To start, the front desk is rarely staffed if you need help, and you will, a lot. The woman who showed me my room never showed me how to use the room safe, that was locked. She didn't tell me the water for the shower didn’t work unless you used a special nob at the top of the shower first. So I couldn’t shower the first and only night I stayed. The sink had little bugs crawling in it and the bed had only one sheet. All that I could forgive, but my two biggest problems sealed the deal on leaving. They never told me I had to manually lock my own door when I left the room. I’ve stayed in older hotels with old keys before, but the doors usually automatically lock. So the first time I left the room it was unlocked for a few hours. And considering the crazy guy who was wandering their hotel (the front desk woman said he was crazy), this scared the crap out of me. It’s easy to forget to lock your door after a few beers on the beach. At the very least they could have warned me. Then the power went off. Not the area, just my wing of the hotel. At this point I’d seen enough to know I wanted to stay somewhere safer, cleaner, and better maintained. And after all that, no refund for my unused nights. I don’t mind paying for the one night I stayed. Worst hotel I’ve stayed in."

"The room was clean and comfortable. "

"Outstanding staff and accomodations"

"Our family enjoyed our stay at Whiterock. The kids used the water theme park and slides. The 3 villas we rented were clean but could see outdated bathrooms. Not a lot of resort guests, so it felt exclusive for our family. Overall, we had a great time."

"The hotel looked run down"

"Na"

"Staff nice but structure old"