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"This was my third stay here. The hotel has two of the nicest outdoor onsen to be found anywhere. also, good food and lots of amenities. Location is beautiful."

"Resort staff picks you up from the train station and drops you off at the station. As you arrive, check in was quick and easy. The facility is amazing with authentic mood. Food is fantastic and hot spring is private and peaceful. "

"Welcoming staff, a magnificent castle next door perfect for a morning visit"

"Nice hot spa"

"We like everything here. "

"Wonderful and helpful staff eager to make our stay a special one. Restaurant was delicious. Shuttle provided by hotel to and from train station was essential with luggage and very timely and efficiently run."

"Great hotel! We booked the hotel Hoping to get a view of Mount Fuji, but unfortunately we didn’t get to see it since it was cloudy and rainy. However, the onsen on the rooftop made it worth it. It was beautiful and clean. The room was small, but typical for Japan. There were also many walkable restaurants outside of the hotel and the subway was a 1 min walk away. Would stay here again! "

"Great location, nice view of fuji-san, nice garden and trail at the back, nice breakfast with a lot of choice. The fact the rooms had some older furniture was fine since it was according to price. Easier control of hot water in the shower would be better."

"Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town."