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初めてイギリスに行った時、この宿に感動して2回目もここに決めました。駅までの移動もしやすく、少し通りに入るとパブや食堂があり、本当に楽しかったです。スタッフも優しく、質問にも丁寧に対応してくれました。次もまたお邪魔したいです。

部屋のインテリアがユニークでおしゃれで気に入りました。特に窓の外枠のライトをつけた時と部屋の赤っぽいライトをつけた時は素敵です。 部屋も思っていたよりも広くて快適でした。 建物の天井に明かり取りの窓ガラスあることも素敵でした。

The room was clean and everything looked new. We needed to go down the stairs from the back of the reception and go up the stairs to our room. The staff were friendly and helpful when carrying the luggage.

部屋もオシャレだし、1階が雰囲気あって素敵でした。

What’s great about this hotel is definitely its location. Kensington Park is right next door, and having Whole Foods and M&S nearby is very convenient. The building itself isn’t modern or new, but the rooms are clean and well maintained. The housekeeping team does an excellent job — big applause to them! However, the front desk service did not meet five-star standards. The staff were expressionless, and we never saw a smile during our stay. Upon arrival, they couldn’t find my reservation by name, and I had to provide the booking number. I had booked two separate rooms for myself and a friend, and requested that they be on the same floor, but this wasn’t initially arranged. After we pointed it out, they managed to move my room to the same floor, which we appreciated. Both restaurants offered an appealing menu, and the Kensington Garden view from Min Jiang was simply superb. At checkout, we weren’t given receipts automatically and had to ask for them. It turned out the car hire fee was incorrect, and without the receipt, we wouldn’t have caught the mistake. It was puzzling that the receptionist didn’t provide the receipt in the first place.