Africa Spa Vacations

The main building of the property, the gardens and the restaurants are all very well maintained. It feels like an oasis in the desert. The room we stayed in was a Ksar and the layout is well suited to a family. The quality of food and beverages were certainly up to standard. We tried two of the restaurants and they were both very good in terms of quality. The gym and spa were great. The areas that require attention: The service. We just found this to be very mixed. Sometimes it was attentive, sometimes it was very slow, sometimes not exactly done with a smile (especially around the pool). The pool area. The towels failed to arrive before 9am on any day, which for us is too late. The pool is great, but fairly cold in October. There was a lack of sun beds around the pool at times, which is crazy as there is space for more. Tipping. The relentless asks for cash tips was really a bit of a holiday spoiler for us. I appreciate that in American resorts perhaps this happens by adding to the receipt and it goes on your room, but it didn’t feel good. Maintenance. Our room had a few issues and it was hard to get anyone to resolve them. The bathroom plug didn’t work, it took them three attempts to turn up to fix it. One of our sun loungers was broken and it was never fixed. The bedding had numerous holes in it. Cost. Cost of food and beverages in the hotel is very high, so we had dinner out most nights. WiFi. Terrible around the pool, and there is no excuse for that.

The main building of the property, the gardens and the restaurants are all very well maintained. It feels like an oasis in the desert. The room we stayed in was a Ksar and the layout is well suited to a family. The quality of food and beverages were certainly up to standard. We tried two of the restaurants and they were both very good in terms of quality. The gym and spa were great. The areas that require attention: The service. We just found this to be very mixed. Sometimes it was attentive, sometimes it was very slow, sometimes not exactly done with a smile (especially around the pool). The pool area. The towels failed to arrive before 9am on any day, which for us is too late. The pool is great, but fairly cold in October. There was a lack of sun beds around the pool at times, which is crazy as there is space for more. Tipping. The relentless asks for cash tips was really a bit of a holiday spoiler for us. I appreciate that in American resorts perhaps this happens by adding to the receipt and it goes on your room, but it didn’t feel good. Maintenance. Our room had a few issues and it was hard to get anyone to resolve them. The bathroom plug didn’t work, it took them three attempts to turn up to fix it. One of our sun loungers was broken and it was never fixed. The bedding had numerous holes in it. Cost. Cost of food and beverages in the hotel is very high, so we had dinner out most nights. WiFi. Terrible around the pool, and there is no excuse for that.

Room very dated needs revamp,bath shower would not draining properly,but breakfast had a very good selection of food,staff very freshly