Val di Sieve Ski Vacations

Room was great, super clean and roomy. Staff awesome and the rooftop bar with view of the city made the stay all the more memorable!

Wonderful stay, attentive staff, very clean room. The spa facilities are very high quality and had a lovely massage. Good choices for breakfast. I would certainly recommend staying here, the spa was a particular highlight that is free for guests to use.

Excellent location. Well appointed rooms. Very comfortable and friendly service. Would have dined there in the evening but for some reason no dogs allowed in the main dining room so would appreciate a policy change there. Would definitely stay again.

Lovely hotel, very friendly staff and great location just outside hustle and bustle of Florence.

We had a lovely stay. The room was great and the location was solid.

ALERT! Manager will try to deny this review as he said to us when leaving - THE POOL. Nice view and pool but we had to get our own towels from a bag. We had to clean chairs off of food/cigs & towels after waiting patiently for help. The one pool employee was never proactive. Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or get service which happened to us on July 21st. THE ROOM, is in high need of renovations. Dirty, bugs, ants everywhere and AC doesn't work, WiFi is very weak or lost, Cell network is minimal. THE FOOD, Pool = terrible Breakfast= below average Dinner = overpriced buffet only THE SERVICE: We cut trip short for family emergency by 2 days. Paid directly with hotel on arrival but booked through Expedia. Hotel takes full £ up front. They refused to refund last 2 nights despite 48hrs notice of us leaving. Explaining our tragedy asking the manager he only offered one night if: 1. Expedia called him and we gave our bank account details as he wouldn't refund back to original CC. 2. He said Expedia is the customer and not us?? TRANSPORTATION: it's a 17-25 euro cost each way by taxi to get into town or 40 minute risky walk-no Uber. HOUSE KEEPING: they make you return all keys to front desk before cleaning. Hotel is on the verge of bankruptcy it seems as you have to beg for the smallest things to be done. Overall, they lack staff and the customer service is very poor and slow. 1.5 stars at best

Excellent location. Well appointed rooms. Very comfortable and friendly service. Would have dined there in the evening but for some reason no dogs allowed in the main dining room so would appreciate a policy change there. Would definitely stay again.

Lovely hotel, very friendly staff and great location just outside hustle and bustle of Florence.

Very comfortable bed, clean room and renovated bathroom. Good breakfast with several choices from meat, eggs, cheese, pastries, cereals and yogurt. The carpet in the halls could be replaced and the staff could be friendly and greet their guests as they come and go to make them feel more welcome. Otherwise nice stay.

Sleeping in a castle was a great experience!!! Sorano is incredibly beautiful! We had a great time!