South East Division Ski Vacations

Pleasant friendly staff, generous with bottled water for our daily needs, clean accommodation and pool, free self service laundry services… what’s not to like 😊

Great in every way

staff is friendly and helpful

Strategically well placed. Beautiful view from the rooms facing the Marina. Food choice in the hotel should be expanded. Bakery and pastry mediocre for the standard of the hotel

Beautiful hotel, let down by service — such potential The Mett has so much going for it — the building itself is stunning, and our Junior Suite was gorgeous. The gym is genuinely one of the best I've used at a hotel, and we loved the park nearby. On paper this should be our go-to staycation spot. Unfortunately, the service didn't match the setting. At Canning Bar and reception we had to ask multiple times for basic things, and room service was the same story. We mentioned it was my partner Dav's birthday when we checked in, hoping for even a small gesture, but nothing came of it. The pool was a real disappointment. It was overdue a refresh even before the rain came, and afterwards it was left soaked and unusable — no one had cleaned it up. There was no music or atmosphere, kids were in the adult pool area, and staff walked past repeatedly without checking if we needed anything. Canning Bar itself was also freezing — we couldn't comfortably sit there for long. One bright spot: Robert, the manager, was attentive, warm, and clearly cared about getting things right — a shame the rest of the team didn't follow his lead. L'Amo restaurant was excellent too; we enjoyed it so much we went back a second night. With some attention to service standards and pool upkeep, this could easily be a five-star stay. Right now, it falls short of the potential the building and location clearly have.

Staff did not communicate what exactly happened why my room # was changed suddenly. And the 2nd staff where i asked my key is kind of rude, she just changed her tone because i told her why she talked to me rudely.

Strategically well placed. Beautiful view from the rooms facing the Marina. Food choice in the hotel should be expanded. Bakery and pastry mediocre for the standard of the hotel

There were shops close by and the MRT was across the road. For the price, the place was OK. Rooms were tiny but tidy. Basic amenities and staff were very nice. Didn't know that they did not have elevators.

Staff did not communicate what exactly happened why my room # was changed suddenly. And the 2nd staff where i asked my key is kind of rude, she just changed her tone because i told her why she talked to me rudely.