Eastern Europe Ski Vacations

Easy check in, good room

Great places to see for the convention not most modern and certainly spread out, but it worked out great

The property is very nice - clean and upscale. It’s at the end of the main strip, which means it’s a bit of a distance to get to where all the action is. I found that the housekeeping staff did not pay much attention to the reset of our room each day. They left cleaning products in our room as well as dirty glasses from the night before and stickiness on the tables. There’s a $55 USD resort fee for each day, which is disappointing considering you don’t really see much from it. There’s nothing that they offer you complementary in your room. Furthermore, everything is overpriced in the mini fridge and so are the snacks. Basically they’re not an option if you’re trying to be more mindful of your spending (especially as Canadian visitors). Another frustrating moment was when I asked about the drink credit we receive to the front desk staff when checking-in how to redeem it. They informed me all I had to do was charge the drinks to my room and the amount credited would be honored. To my disappointment they did not honor the $25 credit given by Expedia because we had our drinks made at the shared bar in the casino and not at the bar at the Conrad hotel (3 hotels are attached). I found this odd since we specifically asked about how to redeem the credit upon check-in and were not told this, plus we are not staying at that hotel... Should I visit again, I will likely consider another hotel.

staff was super nice clean room nice bathrooms 10/10

The staff were friendly and courteous. The bed was comfortable.

Everything we expected!

5 star hotel and customer service

Great service and amenities

Truly an exceptional stay, dare I say one of my top stays at a hotel in the US. Every single member of the staff is service-minded, impeccably trained, and polite. They took the experience to the next level.

Our room was considered a standard ocean view and it had no ocean view. It was in building 22 and since it was on the lower floor, the view was blocked by the casitas in front of it. So I recommend booking a premier ocean view or if you book the standard ocean view, make sure you are on the second level. Otherwise, the resort is lovely. The staff are very friendly. We enjoyed a morning guided coastal hike with Morgan and Christos and also found the falcon talk very interesting.

Room was great just a little dark. The lights in the room are not bright. Other than that, everything was great!

Courteous and helpful staff. Clean, great amenities

Very pleasant staff. Room clean and spacious. Nice and central for shopping, restaurants, sightseeing etc.

We found that our room was very dusty and the carpet and shower needs a good cleaning!