Rheinsberg Lake Region Ski Vacations

We left Mama Shelter Roma disappointed, mainly because of the poor service and how our concerns were handled. Our mattress was sagging, with a body shaped dip, and caused me back pain. Staff invited us for a complimentary drink while they said they would change it. When we returned, it seemed they had simply turned it over, and it felt even worse. The only ready made eggs included at breakfast were scrambled eggs, which I could not eat due to allergies. When I asked for plain fried eggs instead, I was told they cost extra. I felt my dietary needs were overlooked. You had to cook boiled eggs yourself, and many guests seemed to give up waiting. On both Saturday and Sunday, we repeatedly asked about our coffee orders. Everyone said they were coming. By 11 am, we said we would get coffee outside. Only then did one arrive; the others never came. There was one multipurpose wash, with no separate shampoo or conditioner. Slippers cost extra too. These are basic comforts I would expect from a 4 star hotel. The transport links are convenient, but it felt as though the hotel relied on its location rather than looking after guests. Staff seemed too busy to care. When I said I would mention our experience in a review, they simply smiled. We felt dismissed, despite giving them opportunities to help. I would not stay again or recommend it.h

Hotel was lovely. Quiet, clean and spacious. Loved it. Vegas is another story. Dirty, loud and full of disgusting degenerates. Yuck.

Staff was nice but very poorly maintained rooms, old & smelt and very poor quality bed, pillows, and sheets

I booked this hotel because of its safe location and specifically because it had a pool. The pool was freezing, not like 80 degrees cold like 65 or less. The first night the “lifeguard” (which is totally unnecessary for such a small and shallow pool) just stared at us awkwardly as he was talking on his phone. The room had fruit flies upon our arrival. The people staying above had children running and jumping literally ALL the time. Thankfully when I called the desk they said they would call and speak to them. The staff is not friendly at all. When you call the desk they are not professional or kind. They make you feel like an inconvenience. There were two team members who made our stay tolerable. Hana and Carmen. Both of these individuals were actually genuinely kind, helpful and a joy to interact with. We paid over $1100 to stay here for two nights. I would not recommend and would not come back.

Exceptional unparalleled service from Violet and Deki. We will never stay anywhere else as long as they are there. The gentlemen at the front door were also unforgettable. They always went out of their way for us and had such wonderful manners and kind spirits. We love you Pendry Manhattan!

good

Our stay at the Regno was wonderful! The staff was kind, helpful, & knowledgeable. The property was very clean & the room was bigger than we anticipated. Breakfast included was a fabulous bonus!

The room was small, but very clean and functional. The receptionist informed us the a/c was off for the season (it was November) but that he could turn it on if we needed it (we did not). The daily breakfast was wonderful, it had a variety that would satisfy everyone, and the location of the hotel was awesome. It was by far our favorite part of the city, and I will be recommending this hotel to everyone.