Rila Mountains Romantic Vacations

This was an absolutely wonderful hotel and the staff was super friendly and helpful! It is very close to most of the historical sites- within a 10 minute walk. Highly recommend!!

not exceptional, but had safe parking for my friends' car.

We had an early flight so we weee only able to use the early breakfast. It was nice that they provided it but they did not replenish it so there was nothing left after a short time. The room was sparse. No tissues at all. Floors were not as clean as we’d like. Airport shuttle was easy and efficient. They do not help with putting luggage in van, FYI.

The hotel is lovely with a unique design. The staff were very friendly and helpful and they upgraded me :) Loved the penthouse!! Also the location is very central. I'd love to come back.

Dated and a tiny bit dusty but other than that a great place for a quick stay that’s very conveniently located.

Picked this hotel as it was a bit quirkier than others that are more centrally based and part of chains. Room was good and spacious. AC worked like a dream and was easily controllable from within the room. Wifi was solid and worked EVERYWHERE in the hotel. Food and drinks at the rooftop restaurant were very good (although the view is not as described on the website). Breakfast was limited but was enough and did the job. All staff, including the cleaners and those working the breakfast area were very nice. Reception staff were excellent. Pool area was good. Had an issue with neighbouring guests but was handled professionally by reception staff. Hotel website says there is 'zero tolerance' and a 'one warning' approach, but this family had multiple complaints about them over the course of the week from multiple guests but were allowed to stay. Snack options (vending machine perhaps) would be good as the hotel bar was closed the whole time we were there (there is a small 24 hour shop just over the road). Pool flooring area is EXTREMELY slippery when wet and mandatory swimming caps is a silly rule they enforce. Also, a lot of guests were intent on just doing lengths in the pool, so there is limited time to just chill in the pool (although we found it to be fairly quiet in the afternoons).

Would definitely recommend!

overall the stay was nice, but the stuff and the parking area responsible are not friendly at all. the room was very good and the entire facilities. but need to check very deeply the stuff and the responsible of parking area

not exceptional, but had safe parking for my friends' car.