New York Romantic Vacations

Beautiful property, great amenities, near subway stops! Staff is very helpful. Super clean.

Long wait times for 2 separate elevators to reach units. Price is high for what you get.

I’d give the Paramount Times Square a solid 3 stars. The room itself was clean and the beds were comfortable enough for a good night’s sleep, which is always a plus after long days in the city. Housekeeping did a nice job and cleaned the room daily, which we appreciated. That said, the space is definitely tight. The bathroom is very small with little to no room to set your toiletries, and the side table doesn’t offer much extra space either. There is a closet with a couple of drawers and a small desk, which helps a bit with storage, but overall it still feels pretty limited. One thing that stood out right away was the lobby scent, it’s very strong and a bit overpowering when you first walk in. Also worth noting, washcloths aren’t automatically provided in the room, so you’ll need to request them. Overall, we were satisfied enough with our stay. It’s a decent option for the location, especially if you don’t plan to spend much time in the room, but just know going in that space is limited and a few small conveniences are missing.

Clean room, very local.

Great stay! Regular coffee should be complementary

Long wait times for 2 separate elevators to reach units. Price is high for what you get.

Check in was bumpy as my room was not ready at 3:00pm and I had dinner reservations at 4:45 as we were going to a Broadway show. They forgot to give me breakfast vouchers which was awkward the next morning. However, the breakfast was delicious and the breakfast staff could not have been more accommodating. The hotel is very clean and the rooms are very nice. In addition, the location is perfect and the block is very quiet.

Clean room, very local.

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

The lobby was inviting and the staff was welcoming and very helpful. The room was very clean, one of the few hotel rooms I have felt I could walk barefoot.

Great location, great rooms, great staff. ⭐️