Udawalawa Pet-friendly Vacations

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

The staff was courteous and friendly. The restaurant manager was very helpful with his recommendations. The reception staff was friendly and professional.

The room was spacious and so comfortable. Peaceful rural location. The staff are wonderful.

A little difficult to find but a great little spot in the heart of the city. Our room was lovely, very clean and the staff were very attentive. Food was very nice, if a little pricey

Clean rooms and available facilities. Changing facilities at end of stay were fantastic. Food was lovely and the availability and choice was really good. Sauté was our favourite of the speciality restaurants.

A decent seaside venue with good facilities. Nice layout. However some maintenance and service deficiencies with AC unit leaking stagnant water that needed multiple calls for clean up. Maintenance crew only mopped the dirty water and left a air fresher for the guests to use. Had to call room service to have rest of the clean up completed. No engagement by property management at all. The pool, beach and bar staff are very pleasant and courteous. However front desk and onsite managers need more training in customer service and ensuring that they listen to the guests instead of being dismissive. Other properties in the location have nicer beaches and better trained more friendly and responsive management. The adjacent usable public beach is crowded. Not meeting standards of an Expedia VIP property in terms of overall standards and service.

Clean rooms and available facilities. Changing facilities at end of stay were fantastic. Food was lovely and the availability and choice was really good. Sauté was our favourite of the speciality restaurants.

They delivered the bags to the room very quickly. They also had a piece of birthday cake sent to our room for my friend’s birthday upon my request. Great service!

A little difficult to find but a great little spot in the heart of the city. Our room was lovely, very clean and the staff were very attentive. Food was very nice, if a little pricey

The staff was courteous and friendly. The restaurant manager was very helpful with his recommendations. The reception staff was friendly and professional.

spasious and comfortable.

The staff was courteous and friendly. The restaurant manager was very helpful with his recommendations. The reception staff was friendly and professional.

A little difficult to find but a great little spot in the heart of the city. Our room was lovely, very clean and the staff were very attentive. Food was very nice, if a little pricey