Arctic Europe Luxury Vacations

We loved our stay at Apollo Boutique Hotel! Very efficient check-in and check-out process, friendly staff, and clean rooms. Great location, quiet rooms, a 5 minute walk to the metro station and Tiber River pathway. If we ever find ourselves in Rome again, we would definitely stay here!

Rooms have beautifully traditional decor but have fine modern features like step-in showers and adequate air conditioning. Hotel is on a quiet, elegant, leafy residential street, but still convenient. It is in an early 1900's building that resembles a mansion but had been a US Embassy building. Most importantly, staff is especially knowledgeable and helpful.

There were some broken things in the room and the women staff were extremely rude

Close to Rome Termini. Nice clean room. Well decorated. Helpful friendly staff. Breakfast was so so although we can see the effort. Room was hard to get to. Disastrous if there was a fire. We felt a little uneasy despite we’re sure it must have passed regulations.

The staff did not help properly regarding third party parking app I was double charged for parking one night since I travelled in and out

Staff gave my friend with exact same resy $30 f and b credit but did not to me

nanana

I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception The staff member said it won't be a problem- at which pointI asked to notate my file for this special request Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels Answer was - " No" So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm It is poor management - only one maid was working on the floor My day was totally ruined