Aspö Luxury Vacations

I only stay at Bank Hotel when I visit Stockholm. Everything about it is of the highest standard, no detail goes unnoticed. The staff are friendly and wonderful, the breakfast provided is outstanding.

We stayed for 5 nights for a small holiday in Stockholm. On arrival it was a really nice location by the water and adjoined to on of Stockholm's many national parks. The hotel felt smart and sleek. You were well looked after by staff if you needed anything. We were English speaking and that wasn't an issue. Breakfast was well thought out. A good selection of hot and cold options, bread station, coffee, juice and pastries. The only issues we had were we were travelling as three with our young daughter. We had to ask each day for towels for the room as it was made up for two each time. We also after booking were told there was on additional cost of roughly £30 per night for a bed for my daughter to have her own bed set in the room. That may not have been the properties fault and the issue might of lied with hotels.com. we did search as a family of three and everywhere we've stayed in the past you would always have a separate bed for your child to sleep inclusive in your booking price. We did make this clear to the hotel but this was their policy and additional charge for a bed for your child. I think having known that beforehand we would have chosen somewhere else to stay as to us it's a hidden upsell cost that's unfair and unclear to the guest. Again this issue could lie with hotels.com or the hotel depending on how they advertise it to potential customers. We did have a lovely stay and holiday though. And located nicely out of the bustle of the city.

The reason I gave it a poor rating is because they have an extremely loud nightclub that reverberates throughout the hotel on Friday and Saturday nights until 5:00am -- it was impossible to sleep soundly.

I only stay at Bank Hotel when I visit Stockholm. Everything about it is of the highest standard, no detail goes unnoticed. The staff are friendly and wonderful, the breakfast provided is outstanding.