北オーストラリアでの子供連れの旅行

部屋も広く景色も海が見えるいい部屋でしたが、到着したのが土曜日だったからかフロントが15時までしか空いてないという状況でした。 15時過ぎに着いた私たちは部屋の鍵も受け取り方が分からず、レンタカーで行った私たちはたまたま住人のかたと入れ違いで駐車場に入れたため、建物内に入ったのは良かったものの鍵なしのダメどうすることもできず、閉じ込められた状態でした。もう少しコンドミニアムのシステムを事前に教えてほしい。日本人スタッフもいると口コミがあったのでここにしたのに、早口の現地の方しかフロントのスタッフにはおらず、不安がいっぱいでした。

I had a wonderful stay in here, beautiful view and very convenient place. I would like to come again.

Here’s the English translation of your review: --- It was an amazing hotel! Although I expressed my thanks on the day, I would like to share the hotel's kind and thoughtful service with others who are considering staying here. When I was making a reservation for the buffet, I mistakenly booked the buffet at The Star in Sydney. This unexpected trouble during an overseas trip made me very anxious, but a male staff member at the concierge desk kindly helped us out. He even checked to see if we were charged any cancellation fees, which made us very happy. Additionally, another male staff member at the concierge desk provided very courteous service when we left our luggage. While the room, the hotel's restaurant, and the casino were all wonderful, the kindness of the staff left the biggest impression on us. This was our fourth visit to the Gold Coast, and thanks to your excellent staff, we’ve grown to love this city even more. Thank you for providing us with such a wonderful experience. I highly recommend this hotel to anyone considering staying here.

朝食がおいしかったです。スタッフの対応が良かったです。

スタッフの方からお礼のメッセージが添えられていて、ホスピタリティの高さを感じました。

Here’s the English translation of your review: --- It was an amazing hotel! Although I expressed my thanks on the day, I would like to share the hotel's kind and thoughtful service with others who are considering staying here. When I was making a reservation for the buffet, I mistakenly booked the buffet at The Star in Sydney. This unexpected trouble during an overseas trip made me very anxious, but a male staff member at the concierge desk kindly helped us out. He even checked to see if we were charged any cancellation fees, which made us very happy. Additionally, another male staff member at the concierge desk provided very courteous service when we left our luggage. While the room, the hotel's restaurant, and the casino were all wonderful, the kindness of the staff left the biggest impression on us. This was our fourth visit to the Gold Coast, and thanks to your excellent staff, we’ve grown to love this city even more. Thank you for providing us with such a wonderful experience. I highly recommend this hotel to anyone considering staying here.

Transportation is inconvenient. Amenities are lacking.