Mexico and Central America Kid friendly Vacations

Wifi was weak in the villa area was good at other parts of the resort

Good location. Nice beach.

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

We loved our stay at Occidental at Xcaret! The atmosphere was relaxed and happy. All of the staff were excellent and we felt so welcomed and well taken care of. The property is beautiful, set in the jungle with lush, beautiful grounds and an awesome private beach. We loved exploring, seeing the animals, swimming at the beach, hanging out in the pools, and spending time at the sports bar. The food and drinks were awesome, the buffet was outstanding! The location in proximity to Xcaret and other parks is perfect - we were a 2 minute walk from the park entrance down a private path. We couldn’t have been happier with our stay, and we hope to bring our family back to stay soon!

Our first time staying here, we loved chatting with the members and hearing about years past, many return guests here. Nice rooms and decent food. A well priced quiet vacation to relax. Beachfront isn't the best we have seen but we still seam. The resort had recreated large sand dunes as a break water to protect the erosion of their beach. There is a very quiet area of sea to float, swim or soak. Easy to get around with mobility issues. Drinks are the slushy kind and okay. Great ocean views from restaurant. Great for relaxing quiet vacation.

Staff are amazing! The resort was great and I’m sure if all the amenities were opened I would have given it full stars. Disappointed that some areas were closed without any notice, as the construction closures only referenced to accommodations. Buffet was good as were the restaurants. Nightlife seemed a bit quiet.

Good location. Nice beach.

Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!

Wifi was weak in the villa area was good at other parts of the resort

Good location. Nice beach.

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.

The room was nice and the Plunge pool out back was totally worth it. the staff was very nice until it came to check out. It seemed a bit like checking out of a hospital. I did go back a days later and they had found my buddies shoes. they were very nice staff and the beach was so close and clean. The food was sub par. I am not a drinker but all my travel buddies are and they were not happy that the bar service was not open till 11am and closed at 11pm. Also one bar tender at the pool bar could not keep up at all. It was a long wait to get a drink. We also got kicked out of the hot tub at 7pm nad that was kinda lame cause there was nothing else to do.

Wifi was weak in the villa area was good at other parts of the resort

We were disappointed that we had two instances where we had money stolen, once from the pool area ($110.00 USD), and the other time out of our room ($100.00 USD). We had the "DO NOT DISTURB" sign on the door but found our room had been cleaned anyways. The two thefts totaled $210.00 USD which won't break us but doesn't sit well, especially when the staff/management pretty much shrugged us off. I reported this 3 separate times and had ZERO response from Fiesta Americana Condesa's Security department (Karen) and one of the managers (Roberto Velasquez). On top of it all, Fiesta Americana Condesa did not honor our VIP status as they had Ocean Front Rooms available that was supposed to be a FREE UPGRADE feature, but instead, charged me $539.00. They were going to charge me $700.00 (USD) for the upgrade until I mentioned that it was supposed to be a FREE UPGRADE! As for the property itself, including the rooms, need to be refreshed/updated as it is showing its age. Lastly, the food, service and entertainment was great! Had a great time chatting with Andrew and Wendy in the entertainment department!! We spent more than we wanted to on this trip as the rates seemed very high (almost double from the last time we stayed here), but will go back but with lower expectations.