Mexico and Central America Kid friendly Vacations

It was all great , very attentive staff and friendly. We had everything we needed at all times. Breakfast buffet was very good, had everything you could want. There will be a line to enter. Pool servers were busy but always asking if we needed anything. Plan on early rising if you want to claim a prime sun lounger. Towels start appearing on the lounges around 730. Restaurants were good, but there is room for improvement. King bed was very comfortable. Linens and towels are good quality. Ocean view was fantastic.

Loved the place and food was amazing! Unfortunately, both the pools and jacuzzis were freezing cold the entire stay. Combined with the windy weather, no one was using them and it took away from the overall vacation experience.

Room was great cuz we upgraded to beachside w mini pool! But food and alcohol were not great…impossible to get dinner reservations and quality was fair. Drinks were watered down. Staff was very friendly!

Everything was perfect.

Housekeeping and activities were great

The room was very nice and kept clean. We did not really have the best luck with getting reservations to the a la carte restaurants. The two we went to were nice. We only got two the whole 10 day trip and tried everyday. There are nice amenities and the staff is all very friendly. Elias at the Jellyfish snack bar was a great bartender.

It was all great , very attentive staff and friendly. We had everything we needed at all times. Breakfast buffet was very good, had everything you could want. There will be a line to enter. Pool servers were busy but always asking if we needed anything. Plan on early rising if you want to claim a prime sun lounger. Towels start appearing on the lounges around 730. Restaurants were good, but there is room for improvement. King bed was very comfortable. Linens and towels are good quality. Ocean view was fantastic.

Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.

It was all great , very attentive staff and friendly. We had everything we needed at all times. Breakfast buffet was very good, had everything you could want. There will be a line to enter. Pool servers were busy but always asking if we needed anything. Plan on early rising if you want to claim a prime sun lounger. Towels start appearing on the lounges around 730. Restaurants were good, but there is room for improvement. King bed was very comfortable. Linens and towels are good quality. Ocean view was fantastic.

Everything was great! We had a clean room, staff was great and very attentive. Food was really good, many options to choose from. We would definitely recommend and return.

Our room was great, and most of the staff were wonderful. However, our experience with security and concierge was very disappointing and did not reflect the level of service we expected from a well-known resort. My husband fell down the stairs during our stay, and instead of approaching him to ensure he was okay, staff members shouted from a distance asking if he was fine. No one came over to properly assist or check on him. It felt dismissive and uncaring. In that moment, we truly felt unsupported. I can’t help but feel that if my husband were not Hispanic, the response may have been different. Additionally, I found a cockroach in my beach towel. When I reported the issue (room 3202), the response was minimal. There were no sincere apologies, no follow-up, and no effort to check on us afterward while we were at the beach. We expected more concern and proactive service given the situation. We were also part of a large group, and unfortunately, the concierge team seemed very uninterested in assisting us. Instead of helping coordinate or answer our questions, they directed us to wedding planning. Thankfully, we later encountered a supervisor who was extremely helpful, flexible, and genuinely eager to assist us. That experience was very pleasant and made a positive difference in our stay. Overall, while parts of our stay were enjoyable, these incidents left us feeling undervalued and disappointed.

It’s a beautiful resort, unique in its design. Very clean and family friendly. Everything shuts down at 1130pm though - even the night club.

Everything was great! We had a clean room, staff was great and very attentive. Food was really good, many options to choose from. We would definitely recommend and return.

Loved the place and food was amazing! Unfortunately, both the pools and jacuzzis were freezing cold the entire stay. Combined with the windy weather, no one was using them and it took away from the overall vacation experience.