North New Territories Cheap Vacations

Thank you for the upgrade, the view from our window is good.

Had a wonderful stay here. The views are breathtaking. The hotel is clean with excellent facilities. The breakfast was perfect with something for everyone. I highly recommend this hotel.

Beautiful, new hotel with 5 star amenities. Very clean, comfortable bedding, blackout blinds, very large bath, fabulous pool and kid play area - very good hotel. Only downside was the dining options are exceptionally expensive and there is not much around the immediate area - but you can catch the train 1 stop away for plenty of options.

Hotel was strategically located opposite Victoria Harbour. We got a harbour view room, which has splendid view. Room was clean and comfortable. Truly an enjoyable stay.

The harbor view was amazing and the surrounding area was also convenient for restaurants and shopping. The only disappoint was that the refrigerator in the room was broken.

Beautiful, new hotel with 5 star amenities. Very clean, comfortable bedding, blackout blinds, very large bath, fabulous pool and kid play area - very good hotel. Only downside was the dining options are exceptionally expensive and there is not much around the immediate area - but you can catch the train 1 stop away for plenty of options.

Hotel was strategically located opposite Victoria Harbour. We got a harbour view room, which has splendid view. Room was clean and comfortable. Truly an enjoyable stay.

The harbor view was amazing and the surrounding area was also convenient for restaurants and shopping. The only disappoint was that the refrigerator in the room was broken.

Clean, friendly staff

The team of doormen were exceptional. Very proactive, warm smiles and great attentiveness. There was A and a few others whose names I didn’t catch helped set the tone from the start. A special mention to J, Lobby Ambassador. When I was taking work calls in the lobby lounge, he came and offered a bottle of water. He extends this courtesy and charm to every guest. The ability to go beyond scripted professionalism made interactions a lot more genuine. Everything in the room was tidied and clean, amenities were replenished. Room was on the older side for sure. We got the harbour view on a high floor which was a pretty decent view. Food quality and variety for buffet breakfast was as expected. A negative incident occurred while we were having breakfast on Sunday. A manager could be heard in view of all other guests, calling a staff with a disparaging remark. Calling the staff ‘zero brain’ to his supervisor. Also, instead of calling the staff by name, he went ‘Oei! Hey!’. That is rude. This is not a situation of ‘respecting the hierarchy’ or ‘language barrier’. Wherever one works, you learn the locality and assimilate. These actions undermine basic human dignity and consistency of the Mandarin Oriental service ethos. The external customer is important, so is the internal customer. Leadership, especially in a hospitality establishment is more than just putting on a tailored suit and fancy shoes. Leadership is not a title, it is a burden.

The harbor view was amazing and the surrounding area was also convenient for restaurants and shopping. The only disappoint was that the refrigerator in the room was broken.

Fair accommodation. Need more improvement.

Clean, friendly staff

Bed is clean and comfortable