Wailevu West Beach Vacations

The room was the only thing clean. There were cockroaches all over the food, the dishes were dirty and the all included drinks were awful. The staff was inattentive and the entire place is all sand, the place you eat the bar everywhere making it difficult to keep clean. The lady that gave my massage was on her phone most of the time. There is no swim up bar like in the pictures. Please do your research and find another place! The island views here are stunning so it's sad that the accommodations are so poor.

Clean rooms the house was absolutely perfect for our wedding group. We had some of the most amazing views and it was in a perfect location near the airport. An issues we had were dealt with immediately.

The staff here were absolutely incredible and went above and beyond to make sure we had everything we needed. Everyone was so friendly, welcoming, and genuinely helpful throughout our entire stay. The place was spotless, the scenery was beautiful, and the food was amazing. We honestly couldn’t recommend this place enough!

The staff were wonderful, very helpful and friendly and being adjacent to a beautiful beach was great. The continental breakfast was lovely and included a choice of one hot meal which was a pleasant surprise. Our room was clean and a staff member came every morning to see if we needed anything, eg. more bottled water. However somewhere to sit inside our room would have been good as the only place to sit was on the bed or on the deck outside. The main restaurant was very nice with a large outdoor area. The bar was comfortable with very pleasant staff. The pools were very nice but too cold for us to use unfortunately.

Stayed 4 nights in a Club Room in August. The balcony floor tiles had not been cleaned as still had spills from previous occupants; shower was not clean as it should be. Property has lovely gardens, but there is no attention to detail. The rubbish bins by the adult pool were not emptied during our stay, pool lounger covers stained and grubby, and food and drink stains on tiled pool surrounds. The pool itself was clean but surrounding areas around the pool were never cleaned or hosed down. Buffet was ok and dining at the restaurants, food was generally good. Staff were sometimes overwhelmed when it was busy. One evening at the Sunset Bar one staff member was trying to put cushions out on all the chairs and sofas while guests were trying sit down, which ended up with guests sitting on cushion backs instead of cushion seats. Another evening one of the managers was sitting down one end of the bar in the Hibiscus Lounge doing admin work, which is not a good look. The tables in this lounge had not been wiped clean. This is advertised as 5 star, but it is not, it is average. There should be Managers in place, who check the standard of cleaning, even the stairs up into the restaurants/bar areas were dirty, how hard would it be to hose down.

The staff here were absolutely incredible and went above and beyond to make sure we had everything we needed. Everyone was so friendly, welcoming, and genuinely helpful throughout our entire stay. The place was spotless, the scenery was beautiful, and the food was amazing. We honestly couldn’t recommend this place enough!

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Clean rooms the house was absolutely perfect for our wedding group. We had some of the most amazing views and it was in a perfect location near the airport. An issues we had were dealt with immediately.

Great staff and views