Região dos Lagos Beach Vacations

Good

We loved the ocean view from our room. Amazing customer service, especially Isabella at the front desk. She was incredibly welcoming, professional and went above and beyond to help us extend our stay. Delicious food, especially breakfast. Highly recommend. Helder Caetano

Staying in this hotel was a good decision. Very good location, helped us to arrive to all points of interest in Rio Janeiro very fast, most of the time walkable distance, or with very low taxi expenses. Personal very kind and ready to help. Complimentary breakfast very nice with good options, just little crowded so make sure to arrive in time. The restaurant area, because so crowded, missed little bit more cleaning. Rooms were comfortable and pretty clean, with some minor damages like the door of the bathroom not able to close, but in general in pretty good conditions. The hotel also has a parking lot next to it, very convenient for us that rented a car to go to Arraial do Cabo. I definitely recommend the hotel.

Breakfast was not good! The rooms need cleaning and more amenities!

I would give property amenities and location 4 stars, but our room itself between 2 or 3. The location is so quiet unlike Copacabana and Ipanema. The beach is quiet and the crew that rents chairs are wonderful. Our room was disappointing mostly because the potential was so large. First the good: breakfast had a decent selection, the heated pool was a nice touch, kids play area was wonderful when we needed a change of scenery. We ordered “room service” burgers and it turned out they were from the market inside, and were frozen (but not bad for price)! The staff was nice but didn’t want to lift a finger to help us book any day trips or give recommendations. The restaurants in and around the hotel were decent but not knock your socks off. Hotel provides towels for pool and for beach. Not good: we stayed first floor 101. As soon as you exit the elevator you can smell the musty smell of water damaged, then see it along base boards as you walk the hallway. Our room was BEAUTIFUL with so much potential but dated with a strong smell of urine and standing water we had to open our patio doors to let it air out. The master tub didn’t drain properly leaving water standing as you shower, the toilet seat had chipped paint, and we had to request a change in the master bedding because the sheets were so worn they weren’t soft anymore. I felt gross walking around without shoes, and wouldn’t have used dishes before washing. The amenities truly made the property worth recommending.

Great

Everything was excellent

The billing at the end of my stay was a little sketchy

Great place to stay , near everything and great service. Food delicious at the restaurant

Great

Everything was excellent