Banco Chinchorro Beach Vacations

Bed frame make creaking sounds when moving around and the bed leaned slightly to one side. They stuck me in a room in the back of the building on the 4th floor which was super noisy from the large industrial AC/fan units so avoid that when checking in, if you can. Out of all the staff i encountered, only 1 was rude and they were a waiter at the restaurant but everyone else was excellent.

Very nice and convenient

Lovely!!

There a lot of noise in the hallway.

Property itself was good, nice rooms, good location. However total stay was ruined upon checkout when the hotel attempted to scam us out of a lot of money saying their smoke detection systems had detected we had been smoking in our room so we needed to pay an additional charge. I explained we are not smokers, never have been so this could not have been possible, this made no difference at all to the receptionist who said the system had flagged smoking and was accurate, essentially saying we were liars. I asked to speak to a manager and was told they were not available without even trying for us. It really was a case that system said it was the case so you need to pay. It totally ruined our stay, when we returned for our bags I was told it had been resolved but I haven’t yet had chance to check my account, even if the charge is dropped it has ruined the place for us. I really would expect more from a reputable global brand, this really felt like a scam and they didn’t care at all about their customers.

There were 16 of us in our group. I was unhappy with the hotel reception staff; the receptionist who attended to us wasn't very polite and didn't smile once while we were waiting to check in. After a long journey, we arrived hoping for a relaxing stay, yet we didn't receive the kind of welcome my friend had described. It will likely be a long time before we return.