Cairo Governorate All inclusive Vacations

Clean rooms, the staff was polite and very helpful and they were willing to help at any time of the day.

Mona in the online reception she is so much nice and kind. And she will be willing to help u with any questions anytime.

Good customer service, But the traffic noise doesn't let you sleep peacefully.

Nice enough hotel. STAFF – all great. We had two issues whilst we were there which we dealt with quickly. The safe in our room didn’t work and was replaced within the hour. Our Expedia booking included round trip airport transfer. When trying to book this they initially advise that they only offered a one way service to the hotel. On showing the Expedia booking stating round trip they did arrange this though. FOOD – the breakfast buffet had lots of choice. The kitchen staff were very attentive to the food that was running low and topping it up. The evening buffet had very little variety between nights - we stayed 6 nights and noticed that the dishes were largely the same but given a different name. The food we had off the a la carte was nice. SITE/ROOMS – well maintained and clean. The design of the rooms as individual units meant that sound from neighbouring rooms couldn’t be heard. On a couple of occasions heavy cigarette smoke came through the air conditioning We had a room close to the pool. On our first night there was an event with live music played outside loudly until after midnight (to the extend that if we stood outside our room our apple watches gave an excessive noise warning). Fortunately that was one off and other events didn’t spill outside. Not sure if this is a regular event though as there seemed to be a different event each night. It did the job for us as a base to see all the sites in Cairo.

I want to thank Kareem, Mohammad and meda for taking good care of me and showing me how incredible Cairo is. My experience in Egypt is one I’ll never forget. From the amazing food to the amazing room and service. They made sure I had everything I needed to make my stay comfortable. Tour guide was there and ready for me as soon as I arrived and my first adventure was a good one. And it just continued to get better everyday. Thanks again guys and will recommend this hotel and staff to everyone I know!

Good customer service, But the traffic noise doesn't let you sleep peacefully.

I had a problem with check in that was an Expedia issue .. however the mena house front desk staff went above and beyond to assist us and make us beyond comfortable .. we had connecting rooms with pyramid view .. the best view you could wish for .. this place is it .. the hotel grounds and everything was behind nice .. the was helpful in every way .. the best Egypt stay I have ever experienced .. I would return there in a heartbeat.. they front desk staff rescued my vacation.

Not a bad place but people should know they have to walk through a construction site, up five floors for a hotel to appear.

The rooms are very comfortable and clean. The staff standout as some of the best I’ve had the pleasure of meeting. Adam, Seif, Saif and Abdu are wonderful. They will take care of any needs and really went all out to be sure our experience was a great one.

Very nice and helpful staff.