Bukooli Adventure Vacations

When checking in the front desk informed me that I had $42 to spend in room order including patronage at the restaurant on site. They did not mention that the spend doesn’t include or cannot apply to gratuity. I spent $40 on the entire bill at the restaurant and the hotel only took off the portion without the gratuity. The toilet was not flushing well and toward the end of my stay the water never stopped running so I had to call the front desk at 10pm. The elevator was not working but the technician appeared to not communicate to hotel guests by just standing there. I had to carry 3 bags and took a few steps down to another elevator.

When checking in the front desk informed me that I had $42 to spend in room order including patronage at the restaurant on site. They did not mention that the spend doesn’t include or cannot apply to gratuity. I spent $40 on the entire bill at the restaurant and the hotel only took off the portion without the gratuity. The toilet was not flushing well and toward the end of my stay the water never stopped running so I had to call the front desk at 10pm. The elevator was not working but the technician appeared to not communicate to hotel guests by just standing there. I had to carry 3 bags and took a few steps down to another elevator.

We spent one night. Great customer service. The hotel is close to Times Square. Beds were very comfortable, desk was a little small to work from, bathroom with Smokey glass wasn’t the right fit for our family because there wasn’t enough privacy. If we were just a couple it would have been ok. Staff was super friendly which was nice!!

Great location if you're trying to get to a show or Times Square. City views are "mid" .Feels extremely crowded in the lobby area and the elevators are slow with 10 plus people . The worst part is coming in and out of the hotel with the amount of people smoking right by the doors nobody enforces the 10-ft rule and cigarette butts are everywhere. Rooms are very small almost unable to walk around in your room which seems typical of most hotels in the area.

We spent one night. Great customer service. The hotel is close to Times Square. Beds were very comfortable, desk was a little small to work from, bathroom with Smokey glass wasn’t the right fit for our family because there wasn’t enough privacy. If we were just a couple it would have been ok. Staff was super friendly which was nice!!