Ko Yao Yai Yoga Vacations

The hotel itself was stunning, and so were the staff. I did, however, encounter a few issues. There was a lot of information shared upon arrival—some of it was available in a leaflet or via WhatsApp, but not all of it. It was overwhelming to take in, and we found ourselves asking the same questions multiple times. The hotel offers a WhatsApp service as a main point of contact for inquiries, but it was ineffective. We either received no replies or responses took hours, by which time the urgency had passed. For example, there is a transport service that shuttles guests between their rooms, the lobby, the beach, the spa, and other areas, since the resort is quite large. There was no information about how to call this transport in any leaflet provided. I attempted to reach the team via WhatsApp and received no response. We ended up stranded in the hotel for about two hours before we finally decided to walk. This is just one instance among several we encountered. Overall, our stay was enjoyable, and the hotel is truly amazing. However, the two issues mentioned above significantly dampened our mood.

The hotel itself was stunning, and so were the staff. I did, however, encounter a few issues. There was a lot of information shared upon arrival—some of it was available in a leaflet or via WhatsApp, but not all of it. It was overwhelming to take in, and we found ourselves asking the same questions multiple times. The hotel offers a WhatsApp service as a main point of contact for inquiries, but it was ineffective. We either received no replies or responses took hours, by which time the urgency had passed. For example, there is a transport service that shuttles guests between their rooms, the lobby, the beach, the spa, and other areas, since the resort is quite large. There was no information about how to call this transport in any leaflet provided. I attempted to reach the team via WhatsApp and received no response. We ended up stranded in the hotel for about two hours before we finally decided to walk. This is just one instance among several we encountered. Overall, our stay was enjoyable, and the hotel is truly amazing. However, the two issues mentioned above significantly dampened our mood.

The hotel itself was stunning, and so were the staff. I did, however, encounter a few issues. There was a lot of information shared upon arrival—some of it was available in a leaflet or via WhatsApp, but not all of it. It was overwhelming to take in, and we found ourselves asking the same questions multiple times. The hotel offers a WhatsApp service as a main point of contact for inquiries, but it was ineffective. We either received no replies or responses took hours, by which time the urgency had passed. For example, there is a transport service that shuttles guests between their rooms, the lobby, the beach, the spa, and other areas, since the resort is quite large. There was no information about how to call this transport in any leaflet provided. I attempted to reach the team via WhatsApp and received no response. We ended up stranded in the hotel for about two hours before we finally decided to walk. This is just one instance among several we encountered. Overall, our stay was enjoyable, and the hotel is truly amazing. However, the two issues mentioned above significantly dampened our mood.

The hotel itself was stunning, and so were the staff. I did, however, encounter a few issues. There was a lot of information shared upon arrival—some of it was available in a leaflet or via WhatsApp, but not all of it. It was overwhelming to take in, and we found ourselves asking the same questions multiple times. The hotel offers a WhatsApp service as a main point of contact for inquiries, but it was ineffective. We either received no replies or responses took hours, by which time the urgency had passed. For example, there is a transport service that shuttles guests between their rooms, the lobby, the beach, the spa, and other areas, since the resort is quite large. There was no information about how to call this transport in any leaflet provided. I attempted to reach the team via WhatsApp and received no response. We ended up stranded in the hotel for about two hours before we finally decided to walk. This is just one instance among several we encountered. Overall, our stay was enjoyable, and the hotel is truly amazing. However, the two issues mentioned above significantly dampened our mood.