Elephanta Island Ski Vacations

Hotel rooms, food and staff ate fantastic.

Building was very rundown the carpets in the lobby where very worn out, the ceiling in the lobby had cracked glasses and rainwater was dripping through very poor conditions in the lobby and

It’s hard to write this review because there is so much to love about the Taj Palace. Starting with the beautiful housekeeping and room service staff—the way my room and stay were cared for was most apparent there. Sony who I did private yoga sessions with, and the young woman who provided Ayurvedic treatments awesome. Nidhee, the Assistant Front Desk Manager, went out of her way to make my stay exceptional. She is absolutely phenomenal and the hotel is lucky to have her. That said, there are too many men in upper management who do not seem to care. Some of this may be timing, some very poor training, but it left a strong impression. Protests began the day I arrived, and by days 2 and 3 the hotel was closing its gates, bringing in more police, and strongly advising I not leave. On day 2, I went to the gym where a male staff member commented that I was “the girl who got the massage yesterday” and then said my room number out loud in front of others. I was stunned. Yes, I had, there had been an issue with the booking. But for a staff member to speak about a guest’s private experience from another department was highly unusual and made me feel very uncomfortable. When I spoke to management they offered to upgrade my room, but between not feeling safe I asked to leave early and be refunded for the 2 nights They said no problem and I left early the next morning. When Expedia contacted Taj for the refund they refused. Really poor customer support and dishonest experience .

ramesh room attendant was amazing. always there to help top guy. Front end staff always helpful as well as door staff. great experiance.

I hadnt stayed at the JW Juhu in over a decade and I am glad to note that I absolutely enjoyed the visit and your team's professionalism. I used the gym, the spa and the exec lounge - team was exceptional. Keep up the good work!

Building was very rundown the carpets in the lobby where very worn out, the ceiling in the lobby had cracked glasses and rainwater was dripping through very poor conditions in the lobby and

It’s hard to write this review because there is so much to love about the Taj Palace. Starting with the beautiful housekeeping and room service staff—the way my room and stay were cared for was most apparent there. Sony who I did private yoga sessions with, and the young woman who provided Ayurvedic treatments awesome. Nidhee, the Assistant Front Desk Manager, went out of her way to make my stay exceptional. She is absolutely phenomenal and the hotel is lucky to have her. That said, there are too many men in upper management who do not seem to care. Some of this may be timing, some very poor training, but it left a strong impression. Protests began the day I arrived, and by days 2 and 3 the hotel was closing its gates, bringing in more police, and strongly advising I not leave. On day 2, I went to the gym where a male staff member commented that I was “the girl who got the massage yesterday” and then said my room number out loud in front of others. I was stunned. Yes, I had, there had been an issue with the booking. But for a staff member to speak about a guest’s private experience from another department was highly unusual and made me feel very uncomfortable. When I spoke to management they offered to upgrade my room, but between not feeling safe I asked to leave early and be refunded for the 2 nights They said no problem and I left early the next morning. When Expedia contacted Taj for the refund they refused. Really poor customer support and dishonest experience .

ramesh room attendant was amazing. always there to help top guy. Front end staff always helpful as well as door staff. great experiance.

Hotel rooms, food and staff ate fantastic.

Building was very rundown the carpets in the lobby where very worn out, the ceiling in the lobby had cracked glasses and rainwater was dripping through very poor conditions in the lobby and

It’s hard to write this review because there is so much to love about the Taj Palace. Starting with the beautiful housekeeping and room service staff—the way my room and stay were cared for was most apparent there. Sony who I did private yoga sessions with, and the young woman who provided Ayurvedic treatments awesome. Nidhee, the Assistant Front Desk Manager, went out of her way to make my stay exceptional. She is absolutely phenomenal and the hotel is lucky to have her. That said, there are too many men in upper management who do not seem to care. Some of this may be timing, some very poor training, but it left a strong impression. Protests began the day I arrived, and by days 2 and 3 the hotel was closing its gates, bringing in more police, and strongly advising I not leave. On day 2, I went to the gym where a male staff member commented that I was “the girl who got the massage yesterday” and then said my room number out loud in front of others. I was stunned. Yes, I had, there had been an issue with the booking. But for a staff member to speak about a guest’s private experience from another department was highly unusual and made me feel very uncomfortable. When I spoke to management they offered to upgrade my room, but between not feeling safe I asked to leave early and be refunded for the 2 nights They said no problem and I left early the next morning. When Expedia contacted Taj for the refund they refused. Really poor customer support and dishonest experience .