Jeloya Ski Vacations

We only stayed one night between a late flight and a train trip but hotel was excellent. Family room was nice with reasonable space, decor was good throughout, staff helpful and a good breakfast

Breakfast was amazing. Very nice hotel.

Good Italian restaurant downstairs where you can get discount. Lovely clean room, with comfy beds and great amenities. Very quiet and close to a bus stop. Our only minor issue was a constantly dripping tap (room 6006) - this should get fixed as it is wasting water :)

The property is extremely central, excellent stay!

What I don't like the most is the breakfast. There are very limited breakfast options and it's a very small buffet - compared to other 5 star hotels nearby it's inferior. The first morning, I ordered boiled eggs, I waited for more than 30 mins or so, then checked with the staff. They responded eggs had to be cooked - clearly we don't need 30 mins for hard boiled eggs. It was brought out less than 10 mins after I checked in with them You could have just admitted the order was missed and apologised. Also staff didn't show me where I could get water on the first day. I checked in and got to my room before 5pm. Complimentary filtered water bottle was brought to my room after 8pm. I can't understand how this is helpful. This is an odd customer welcome journey - it's all about the right moment at the right time - wondering if the hotel wants guests to drink and pee at night and that's why they brought it to the room so late? The same thing happened the following day. The sauna had very loud music and poor quality speakers so it's not at all a relaxing time in the sauna. I requested the music be turned down or turned off but obviously no change was made. Overall this hotel falls short of my expectations and I don't recommend.

Lovely modern room, super clean and comfortable. Excellent bed and pillows. Nice big window that can be opened for some air. When closed, we couldn't hear anything from outside. Great shower with good pressure. Great location. Check in and room key is all done through an app which feels a bit unnecessary but was very manageable.

Breakfast was amazing. Very nice hotel.

So many ways this hotel seems nice but...room was very noisy, lifts could take up ages as the system allocates lifts, that at busy times are all full. Gym changing rooms like a hostel. But to cap it all, in a "decent hotel" the lobby toilets, require you to queue at reception to get a code to enter. Never had this in any form of decent hotel before, just seems crazy. Almost a nice experience but the toilets were the final straw.