Ponente Riviera Scuba Diving Vacations

Great place a bit small thought

Hotel room was basic but we paid for a deluxe room. There is a lot of noise from other rooms in the early hours and internal doors which is not great. Air con does not work Staff lovely and helpful

Location was amazing! You’re in the city but three blocks away from the beach. There’s lots of food options. Staff were super kind, helpful, and accommodating. Room was clean and felt safe. Highly recommend this place.

Quick and easy check in, plenty of food options nearby. Iron available on request. Beds were quad in family room very comfortable beds. Rooms were a little small but was okay for us as we only stayed for two nights. The tv could have been better by offering tv channels of English language.

Accessible location.

The hotel is in a great location in centre of town and just short walk to the beach. However, considering we paid over $900 CDN per night (August, so likely an increase due to high season) this hotel is not worth the value for money. The room was tight and oddly designed. When you walk into the room you are essentially in the shower and sink area of the bathroom.There isn’t a door between this area and the bedroom. There was no storage area in the bathroom, just an Ikea type shelf that looked well used. The mini fridge was not plugged in so everything was warm and when we plugged it in, hours later we found that it didn't work anyways. The area where they served breakfast smelled so bad that we had to eat outside. This hotel looks very pretty on the outside and is in a great spot, but definitely not worth the price.

Excellent service and location

I have such mixed feelings about this hotel. On one hand it’s gorgeous and unquestionably a must stay at least once. Gorgeous. Magnificent. Beautiful. Some Staff (in particular when we checked in on July 29th) is phenomenal and very professional as well as in the Chantecler Restaurant as well as hotel bar on the premises with all around staff completely superb… Want to single out Ricardo for creating nothing short of a special experience for anyone who walks into the restaurant! But front desk and valet service is spotty, for hotel at this price point people could be more accommodating, professional and kinder! Please please be careful using the elevator it has two doors and not one and the glass door is very clean and if you are mildly distracted you can get really hurt. My kids found it found but I walked straight into the glass door and broke my nose. It hurt a lot. Thankfully it’s not disclosed. In the U.S. they would certainly put stickers on glass this clear. I am fine but someone could get really hurt. An older person or a child! Just beware. Oh the papillon suite we were in was gorgeous.absolutely indescribable. Overall we highly recommend this hotel just be careful in elevator and enjoy the history and the magic!

The only thing it was a little noisy. We were facing front of the street.

Breakfast was amazing. Great location. No parking.

Beautiful room and great breakfast. Perfect location.