Ulysses Riviera Romantic Vacations

The room was very clean, Breakfast was not great! There was very little choice, this was the 3rd hotel that I had stayed in during my trip and the worst Breakfast..you had to ask the member if staff for more coffee and it felt like you were imposing on them. The hotel itself is lovely but the area is very rough. Every cafe I went into advised me to put my bag in front of me and look out for pick pockets.

Stayed 5 nights and expected this to be the relaxing part of our 2 week Italy trip. Unfortunately, it was anything but. Major issues: • Ant infestation: Our room had a sea of ants. We had to stay one night before being moved, and still found ants on the balcony. • Poor housekeeping & room service: Our room wasn’t cleaned despite being out all day with the cleaning sign on. Food orders were wrong, yet we were still charged. Not acceptable with a $20 room service fee. • Water issues: Water randomly stopped running while showering. • Restaurant issues: The rooftop was closed Sunday despite the listed hours. We ate at Lido instead, where my niece got food poisoning. We also ordered medium well steak and received medium rare. • Poor maintenance: Floors and other areas were chipped and not well maintained. • Noise: Extremely loud on weekends. If you’re not partying, expect noise until 2 AM. Pros: • Some staff were very friendly and provided great service. I was happy to tip them. • Beautiful location, which honestly saves this place. For a supposed 4 star hotel and the price, we expected much better. Stay elsewhere in Sorrento!

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!

We had an absolutely amazing time here and definitely plan on coming back. Everything about this hotel was an absolute dream. The staff was fantastic, the location incredible, and the complimentary room upgrade was the icing on the cake. I can’t recommend this place enough!

Stayed 5 nights and expected this to be the relaxing part of our 2 week Italy trip. Unfortunately, it was anything but. Major issues: • Ant infestation: Our room had a sea of ants. We had to stay one night before being moved, and still found ants on the balcony. • Poor housekeeping & room service: Our room wasn’t cleaned despite being out all day with the cleaning sign on. Food orders were wrong, yet we were still charged. Not acceptable with a $20 room service fee. • Water issues: Water randomly stopped running while showering. • Restaurant issues: The rooftop was closed Sunday despite the listed hours. We ate at Lido instead, where my niece got food poisoning. We also ordered medium well steak and received medium rare. • Poor maintenance: Floors and other areas were chipped and not well maintained. • Noise: Extremely loud on weekends. If you’re not partying, expect noise until 2 AM. Pros: • Some staff were very friendly and provided great service. I was happy to tip them. • Beautiful location, which honestly saves this place. For a supposed 4 star hotel and the price, we expected much better. Stay elsewhere in Sorrento!

The hotel is beautiful and the view is absolutely stunning. You have access to a private beach club that isn’t crowded and was more appealing than any I came across in Capri, Positano, Sorrento, etc. A few things to note as an American tourist: 1) Service is not on par with 5 star British and American hotels. I’m not sure if this is typical of Italian hotels, so I could be out of place here, but I found the service subpar for price. 2) Proximity to Sorrento, Positano, and other cities. This is likely because we did not do enough research, but it is a bit challenging to get around. Not the hotel’s fault at all and part of the hotel’s charm is its seclusion, but we were a bit surprised by the price of private cars and the quality of the local train if you are looking to explore other areas. The local restaurant at the hotel is also a bit pricey if you are looking for lunch, dinner, etc. so maybe the best way is to rent a car. Overall was a gorgeous hotel and would recommend to others. I just wanted to provide my perspective as an American tourist looking for something adventurous.

Beautiful place to stay. Location was great. The staff was pleasant, friendly and helpful. I highly recommend staying at this hotel. I would stay here again.

Beautiful property, staff was great!

Great experience and the location is perfect. If your interest is to see the Vatican, this is the place to stay. If you plan on going to the Pantheon or Trevi fountain from here, go early. (We rented scooters at 4:30am) The food at the breakfast location is phenomenal. It’s a 2 minute walk from hotel. Many options on the menu and if you don’t have a paper voucher for breakfast contact the host for a voucher and it will be provided.

Stayed 5 nights and expected this to be the relaxing part of our 2 week Italy trip. Unfortunately, it was anything but. Major issues: • Ant infestation: Our room had a sea of ants. We had to stay one night before being moved, and still found ants on the balcony. • Poor housekeeping & room service: Our room wasn’t cleaned despite being out all day with the cleaning sign on. Food orders were wrong, yet we were still charged. Not acceptable with a $20 room service fee. • Water issues: Water randomly stopped running while showering. • Restaurant issues: The rooftop was closed Sunday despite the listed hours. We ate at Lido instead, where my niece got food poisoning. We also ordered medium well steak and received medium rare. • Poor maintenance: Floors and other areas were chipped and not well maintained. • Noise: Extremely loud on weekends. If you’re not partying, expect noise until 2 AM. Pros: • Some staff were very friendly and provided great service. I was happy to tip them. • Beautiful location, which honestly saves this place. For a supposed 4 star hotel and the price, we expected much better. Stay elsewhere in Sorrento!

Glorious property, 3-Star food, 5-star service.