Great River Road Romantic Vacations

The room seemed in good condition until a huge roach/water bug started walking across one of the beds. After it was removed, I requested the bed linen changed and got the response from the person who came to remove it, "it's just a roach, you want the sheets changed because of that? Housekeeping came and changed the sheets and dumped the top cover on the floor then proceeded to put it back on the bed. When I requested a clean top cover, I had to explain to them 1. the roach was walking across the bed and 2. the cover was dumped on the floor. There was no way that cover was going back on the bed. Room service then explained that because the pool is on the 10 the floor,(our room was also on the 10th floor) people leave a lot of garbage which causes a lot of roaches to run around. WOW! How about an exterminator?? Disappointed.

Room was spacious and pool/gym was a bonus. It was a close walking distance to Bourbon St. There is a nice restaurant on site with friendly staff. There is a Common House area where different events are held. While we were there, they had trivia night and NYE party. The only thing that can be improved is access to hot showers. Within 5min, the shower becomes cold.

great amenities, friendly staff

The Pontchartrain Hotel provides a taste of New Orleans’ charm. Located in the Garden District, it's an easy walk to historic 19th-century mansions, oak-lined streets and shops and cafes. Our room had a New Orleans vibe.

Great stay! Everyone was hospitable and the room was excellent. Beds were comfortable and the whole experience was top notch.