Civetta Romantic Vacations

Rooms are quite small and shower was tiny. You can’t even bend down to was your feet / legs properly it’s so small. Cleaning staff did not replace towels or toilet paper when they came in to clean and also came in when do not disturb sign was on the door.

Totally outdated and not worth the money. It’s not in the best looking part of Milan either. I did not feel safe with the room security. First day I had she do not disturb sign and someone still entered my room. There are nicer hotels in Milan for less than what this hotel nightly rates are.

Lovely room with a great view of the lake. Great breakfast too!

Scrupulously clean and well maintained in a great location. Underground parking was a definite bonus in the hot weather. Excellent breakfast buffet spread. I only had 1 meal in the restaurant on an evening which unfortunately was quite disappointing, I was hoping that as a Thai branded hotel the Thai food would be superb, not the case on this occasion.

Fantastic staff. Very well kept room. Convenient location. Highly recommend the hotel

Beautiful hotel with so many charming touches. The staff were lovely so friendly and welcoming. Our room had a lovely welcoming package with an adorable bunny stuffy for our daughter and sweet treats. The front desk gave us excellent direction and advice on local attractions. The spa is a very nice perk, the cool salt water relaxing pool was so refreshing on the hot summer day lovely snacks and tea. We did not get a chance to eat at the restaurant but did enjoy the cocktails and ambiance bar with a lovely piano player. If I were to stay again I would ask for a room with a window are room was lovely, but on the top floor with only sky lights, I really would have loved one of the rooms with the large beautiful windows and a view. 10 out of 10 would recommend! Excellent!

Shocking lack of five-star service for a pre-paid booking. As long-term luxury travel enthusiasts who spend months on end at premier global properties (such as The Dorchester and The Balmoral), we understand what five-star hospitality should look like. Unfortunately, our arrival at Ca’ di Dio was entirely inconsistent with these standards and deeply disappointing. The Issue: We booked and fully pre-paid for a "Triple Room" (inherently licensed for three occupants) nearly a year ago. Upon arrival, the front desk flagged a system error on their end that registered our 9-year-old son as an infant. -The Handling: While administrative glitches happen, the evening team's handling of this was unacceptable. We waited hours for a resolution. We even went to dinner at Essentia hoping it would be sorted by the time we finished, but absolutely no progress had been made. -The Communication: There was a complete lack of updates or communication from the staff while we were dining. -The Current State: The room capacity is legally correct, the booking is settled, and the staff has already removed the crib since the existing king bedding is perfectly sufficient for us. We do not require a rollaway bed or a room change. Pros: The physical property is beautiful (though minimal/lacking art). Head Concierge Ivan is amazing. Service staff is also incredible. Cons: The front desk management and customer service fail to meet basic luxury hospitality standards. Perhaps inexperience.

Everything was outstanding from the time we arrived to the time we left.

Everything was good excellent suite Just one point I suggest at check in to clarify that valet is free but since hotel use a third party garage there is a cost of euro 20 x night If you don't clarify people don't know hotel doesn't own a facility garage

Very clean and great service. Went above and beyond. They even spoke English 😊

The location could not have been more perfect and the room was exceptionally large for Europe!

Had a lovely time, helpful and friendly staff, and they gave me an upgrade! Close to the station so convenient if you're travelling by train.

Wonderful staff and a lovely boutique hotel on the Grand Canal with a 5 min walk from main areas! Private water taxi dock makes getting in / out incredibly easy! Second stay, would come back again!