Souss-Massa-Draa Luxury Vacations

Lovely room but VERY NOISY at night!!! We had a balcony room that over looked the pool (most rooms over look the pool) & the evening entertainment is held outside next to the pool every night & it kept us awake until midnight every night. It’s unnecessarily really loud. There is a TV in the room but you can’t hear the TV at all over the evening entertainment that’s going on, even with the TV volume up on the highest. On the last day we spoke to other people that told us they asked to move rooms as it was so noisy. Wish we had done that on the first night! We went for the full board option but didn’t like any of the food at all as was mostly Moroccan but we were in Morocco so I suppose we should have expected it! We chose to eat out a few times even though we’d paid for food at the hotel. Just would have liked some more plain options for those that wouldn’t like all the food with Moroccan spices on. The restaurant was a buffet style & everything was always cold - warm, never hot. We wouldn’t book to stay there again purely because of how noisy it is at night & we didn’t enjoy the food at all. I also booked this hotel as it said there was free WiFi throughout the hotel but this is not the case at all. No WiFi reception in the rooms (other people said the same, that they had no WiFi reception in the room). You could sometimes get a WiFi reception near the restaurant or near the hotel entrance but only sometimes.

The hotel was lovely. The communication with staff was difficult sometimes as 80% did not know how to speak English. There was very small ants around the outside and inside of the door to our hotel room when i made them aware they did not understand or didn't want to understand and did nothing to resolve the situation. Communication when ordering food was difficult ended up ordering double and paying more for certain items due to lack of understanding. If fluent in french then you are ok. Overall the hotel was beautiful.

The biggest attribute at this hotel is not the beautiful building, the amazing food or the calming atmosphere- it’s the combined staff. Literally everyone ( well, perhaps not the spa) meets you with a smile and you’re left in no doubt that you’re welcome and valued. Big shout out to Rida ( but equally want to recognise the other bar and restaurant staff and the endlessly cheerful pool guy and super helpful reception staff. I know why we returned here twice in 3 months - and despite the poor weather on this recent trip - we’ll be back.

Beautiful Hotel and beautiful location. I Will come back without a doubt.....

The hotel was lovely. The communication with staff was difficult sometimes as 80% did not know how to speak English. There was very small ants around the outside and inside of the door to our hotel room when i made them aware they did not understand or didn't want to understand and did nothing to resolve the situation. Communication when ordering food was difficult ended up ordering double and paying more for certain items due to lack of understanding. If fluent in french then you are ok. Overall the hotel was beautiful.

Beautiful Hotel and beautiful location. I Will come back without a doubt.....