Wood Valley Luxury Vacations

The room was clean and the staff were helpful. We liked the swimming pool. The restaurant staff didn’t seem very organized.

When I arrived, the AC was blasting. I called the concierge and an engineer came, took the cover off the thermostat and change some settings. After that, when the AC came on, it ran at a lower speed. Still somewhat annoying, but less so. Also, I found it surprising how skimpy the toilet paper and the kleenex were, considering it's supposed to be a 4-5 star resort. I thought the music playing by the pool area was way too loud. I did find the breakfast menu food was excellent!!

All of the above! Was a great stay and exceeded my expectations all around.

We’d visit again; self contained gorgeous property. The one thing that could be problematic for older guests or guests with mobility challenges will need a conveyance vehicle, as it is a very, very large property. There is a tram but it was not working consistently. The staff is responsive when a request for assistance is made

All of the above! Was a great stay and exceeded my expectations all around.

An incredible property with abysmal food and sub par service. Kona Village is magical - the grounds, the hales (rooms), the spa, the yoga, the bikes to ride around the property and the stunning beach. But such a magical 5 star resort should also offer excellent cuisine and hospitality. We were shocked by the inconsistent food, the lack of variety and the room service which was never correct and delivered uncovered. We were so excited to return to our beloved Kona Village after 16 years but were left very disappointed. Unless something dramatic changes with the management we shall not return.

The room was the most poorly equipped condo we have ever stayed in. Very few kitchen utensils, tiny skillets, tiny coffee pot. No food storage bags or covered containers. Rusty freezer. The outside facilities were nice, clean pool and hot tub, nice gas grills. Not enough umbrellas for shade. Stayed in E3, below street level. Would not recommend.

The room was clean and comfortable. Pool area nice. Walked to the oceanfront where there were plenty of restaurants and bars but no nearby beach that we could find.

Fully equipped property, everything worked, quiet despite near-downtown location, pleasant landscaping.