Kolín 2 Luxury Vacations

5 stars for location, and staff esp Katarina receptionist, breakfast, cleanliness Negative for management, hence giving average 3 stars. I was traveling solo, booked by room in June for Nov stay. For first night I was given a smaller room in unfinished section of hotel in building adjacent to main hotel, which is under construction. The heater in the room did not work. I called and receptionist confirmed that it is not working but was not disclosed to me when giving me the room. After my complain manager came to fix, mocked at me saying 'toughen up'. The heat was set to highest, but still room didn't warm overnight. I gave bad review on Expedia for hotel checkin. Next morning around 8am, receptionist called to say giving me different room. It was right next to her desk, in main hotel building, and big room that I had paid for. So beware when traveling alone, as they will try to squeeze you in tiny room even though you paid for a bigger room. Room had robe, slippers, bath gel, shampoo and lotion. No shower curtain so bathroom gets wet after taking shower. Have to climb over high tub walls to get inside the shower area. Management will try to add tip in the checkout bill. I don't like these sneaky practice. They should be only collecting tax, ask receptionist to remove the tip. Hotel is in nice location, but I can't see staying there again due to shady management.

Easy parking access, right off the highway, free parking, prague pass (leveraged the free car wash), Great breakfast. The only downside was felt pretty warm in the room, slept by keeping the window tilted (in December)

We were disappointed to find the bar closed.

beautiful rooms, service and food.

The room was very nice and the staff were great

We were disappointed to find the bar closed.

Easy parking access, right off the highway, free parking, prague pass (leveraged the free car wash), Great breakfast. The only downside was felt pretty warm in the room, slept by keeping the window tilted (in December)

Awesome location, wonderful staff, great facilities. Possibly the nicest hotel experience I’ve had

Staff at reception were very friendly and accommodating with requests.

beautiful rooms, service and food.

The location was the best part of the stay (apart from the breakfast); right in the heart of Old Town and walking distance to everything. Our Uber had to drop us off a very short distance away necessitating us to lug our luggage for 40 secs or so. Not a big deal! Removed 1 star because of a check-in snafu. The room given had 2 single beds (for a couple) because the hotel was fully booked and despite we making the reservations 3 months in advance. The room felt like a converted attic with the beds perpendicular to each other. There wasn't enough space to join them or bring them together. The shower was whole another issue with the showerhead so low that anyone above 5ft7in wouldn't be able to use it properly. We stayed for 2 nights but kept feeling the hotel stiffed us on the room with no compensation / the day manager not even bothering to come and talk to us. The breakfast spread was good and sitting in the room facing the Astronomical Clock Tower was a treat in itself. Would have rated this 7/5 given the history of the building, amenities, location if not for the room issue. Expedia Support was on point and worked with me quickly but they also couldn't do anything.

High quality apartment with friendly staff on reception. About 20mins walk to the old town

Clean and comfortable rooms. Easy walking to train station and sights of Prague.

What a great little hotel. We even got free prosecco on New Year’s Day breakfast. I would stay again.